Nancy Lekhi
Alfredton
Summary
Proactive HR, Admin, Sales & Client Relationship Manager with 10+ years of experience in fulfilling organization staff needs and managing office operations in fast-paced, deadline-driven environments. Recent experience in Retail and CRM including Sales, Tech support and Customer Care. Familiar with major customer care software, Conflict Resolution and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Administrator
SNOOZE
01.2025 - Current
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Managed approximately 30 incoming calls, emails per day.
Sales Representative/Manager
Snooze
06.2023 - 12.2024
- Established relationships with key customers to maximize sales opportunities.
- Implemented incentive programs to motivate staff towards achieving sales targets.
- Analyzed customer feedback to identify areas for improvement in product offerings and services.
- Managed customer accounts and customer relationships.
- Monitored customer preferences to determine focus of sales efforts.
- Prepared budgets and approved budget expenditures.
Client Relationship Manager
Pack Universe
07.2020 - 04.2023
- Conducted regular follow-up calls with existing customers regarding their service needs.
- Built a successful network of contacts in the industry, resulting in increased business opportunities.
- Identified new business opportunities by proactively engaging with prospects.
- Created presentations for potential customers, leveraging data-driven insights into market trends.
- Collaborated with internal teams to identify areas of improvement for client experience.
- Maintained records of all interactions with customers using CRM software tools.
- Evaluated customer feedback and implemented changes to improve services and products.
Recruitment Consultant
Eli Health Solutions Pvt Ltd
08.2016 - 06.2020
- Screened resumes and conducted phone interviews to determine suitability for positions.
- Assisted in the development of job descriptions, advertisements, and other recruitment materials.
- Facilitated communication between client companies and applicants throughout the hiring process.
- Developed an in-depth understanding of recruitment processes and best practices.
- Researched and identified potential candidate pools using various sourcing techniques.
- Managed all aspects of onboarding new hires including paperwork processing and orientation scheduling.
HR Administrator
LekhiSoft Software Solution
01.2011 - 08.2016
- Maintained accurate records of employee attendance, performance, and compensation data.
- Managed payroll processing tasks such as salary adjustments and deductions.
- Conducted job interviews and assessment tests for potential candidates.
- Drafted and designed job descriptions in line with organizational goals.
- Performed background checks on new hires to ensure compliance with company regulations.
Education
MA - ENGLISH
IGNOU
12.2015
MBA - undefined
LPU
12.2012
BBA - Foreign Trade
DAVV
01.2010
Skills
- Product and Service Sales Expertise
- New Business Development
- Recruitment
- Candidate Sourcing
- Communication
- Administrative Support
Certification
- TEFL - The American TESOL Institute
- Project Management - Google Online Institute, Coursera
Languages
English
Hindi
French
Timeline
Sales Administrator
SNOOZE
01.2025 - Current
Sales Representative/Manager
Snooze
06.2023 - 12.2024
Client Relationship Manager
Pack Universe
07.2020 - 04.2023
Recruitment Consultant
Eli Health Solutions Pvt Ltd
08.2016 - 06.2020
HR Administrator
LekhiSoft Software Solution
01.2011 - 08.2016
MBA - undefined
LPU
BBA - Foreign Trade
DAVV
MA - ENGLISH
IGNOU
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