Nancy Mahon
Wolloongabba,Australia
Summary
An outgoing, determined and adaptable administrator and dental assistant with a passion for working in a dynamic and fast paced environment. Possess highly developed communication and interpersonal skills and an inherent understanding of client confidentiality. Experience as a receptionist/ administrator has allowed the development of exceptional attention to detail and strong team working skills. Competent and confident in the use of a wide range of IT software including Microsoft Office and many dental software programmes. Possess experience in hospitality, healthcare and administration. Recently completed a Level 7 diploma in Dental Nursing in Trinity College, Dublin and a level 6 Administration and Office Management course online at CMIT. A hardworking individual willing to develop new skills in different sectors.
Overview
7
7
years of professional experience
Work History
Front Office Co-Ordinator
Holland Park Family Dental
Holland Park, Brisbane
08.2024 - Current
- Conducted yearly maintenance scheduling for dental machinery and equipment.
- Creating treatment plans and quotes.
- Managed continuous updates to patient records.
- Resolved patient queries through effective communication.
- Coordinated patient treatments effectively.
- Coordinated staff schedules, balancing office needs with individual availability.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Handled billing and invoicing tasks, ensuring accuracy and timely payments.
Receptionist and Dental Assistant
Mayfair Dental
Manly West, Queensland
03.2024 - 08.2024
- Ensured organization and accuracy of patient documentation systems.
- Creating treatment plans and quotes
- Prepared detailed financial statements and processed payments.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted with onboarding of new employees by providing orientation information and support.
- Coordinated and maintained appointment schedules efficiently.
- Supported dental procedures by ensuring efficient operation and preparation.
- Upheld strict infection control measures.
Factory Worker
Our Cow
Casino, New South Wales
10.2023 - 01.2024
- Consistently achieved daily production goals.
- Maintained compliance with specified quality requirements.
- Monitored final products to confirm adherence to quality standards.
- Ensured products were properly packaged for shipment.
- Ensured warehouse cleanliness and organization.
- Measured and weighed items to meet quality standards and prevent waste.
- Stacked boxes onto pallets for storage or shipment in an orderly manner.
Dental Assistant / Receptionist
Delaney Dental Practice
Tullamore, Ireland
10.2021 - 08.2023
- Supported dentists in performing general and specialized surgical procedures.
- Performed reception tasks and handled administrative responsibilities.
- Maintained sterility of all instruments consistently.
- Maintained strict cleanliness and disinfection standards for dental practice.
- Delivered comprehensive oral hygiene recommendations to patients.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Exposed diagnostic dental x-rays to analyze teeth condition.
Dental Assistant/ Receptionist
O’Halloran Dental Practice
Moate, Ireland
10.2020 - 10.2021
- Ensured efficient assistance during dental treatments and imaging processes.
- Arranged appointments with a focus on ensuring smooth operations.
- Secured patient records while ensuring their accuracy and relevance.
- Facilitated completion of required forms for medical card holders.
- Completed PRSI forms to secure payments.
- Ordered supplies necessary for daily operations of the practice.
- Maintaining a clean sterile and comfortable environment for patients.
Waitress
Tullamore Court Hotel
Tullamore, Ireland
10.2018 - 10.2020
- Processed customer orders efficiently.
- Aided in creating various salads and chilled items.
- Prepared hot drinks, tea and coffee
- Set dining tables with cutlery and glasses.
- Handled cash transactions with precision, delivering correct change.
- Performed cleaning tasks to maintain a hygienic dining environment.
- Worked in accordance with all health care standards.
- Replenished beverages when necessary.
- Presented menus and answered questions regarding items.
- Developed positive relationships with regular customers through friendly conversation.
Waitress
Coffee Club
Tullamore, Ireland
07.2018 - 10.2018
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Presented food and beverages to guests at tables.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
Education
Level 7 Diploma - Dental Nursing
Trinity College
Dublin, Ireland07.2023
Basic Life course and First Aid -
Trinity College
Dublin, Ireland02.2022
QQI Level 6 - Administration and Office Management Course
CMIT Online
Ireland10.2020
Junior certificate -
Sacred Heart School
Tullamore, Co. Offaly, Ireland01.2018
Leaving Certificate -
Sacred Heart School
Tullamore, Co. Offaly, Ireland01.2018
Skills
- Proficient in Microsoft Office Suite
- Excel Proficiency
- Familiar with Dental Software Systems
- Administrative Coordination
- Professional Telephone Etiquette
- Strong Organizational Abilities
- Strategic Planning
- Effective Communication
- Strong Relationship Building
- Collaborative Skills
- Interpersonal relations
- Time management proficiency
Accomplishments
- Graduated from Trinity College Dublin in 2023 with distinction in Dental Nursing.
- Completed level 6 Administration and Office management course.
- Completed First Aid course.
- Gaelic football with Tullamore, Co. Offaly.
- Member of darkness into light youth community for Tullamore in May 2015.
Availability
I am available for full time work in your work place and I would like to take this opportunity to thank you for reading my Curriculum Vitae and I hope to hear from you soon.
References
- Bianca Tarrant, CEO and Co Founder of Our Cow, 85 Dyraaba Street, Casino, New South Wales, 61256321202
- Dr. Billy Delaney, Rockhouse, Cormac Street, Tullamore, Co. Offaly, 0579329956
- Dr. Michael O’Halloran, 42 Baggot Street Lower, Co. Dublin, Ireland, 016761536
- Dr. Clodagh Maloney, Rockhouse, Cormac Street, Tullamore, Co. Offaly, 0579329956
Timeline
Front Office Co-Ordinator
Holland Park Family Dental
08.2024 - Current
Receptionist and Dental Assistant
Mayfair Dental
03.2024 - 08.2024
Factory Worker
Our Cow
10.2023 - 01.2024
Dental Assistant / Receptionist
Delaney Dental Practice
10.2021 - 08.2023
Dental Assistant/ Receptionist
O’Halloran Dental Practice
10.2020 - 10.2021
Waitress
Tullamore Court Hotel
10.2018 - 10.2020
Waitress
Coffee Club
07.2018 - 10.2018
Level 7 Diploma - Dental Nursing
Trinity College
Basic Life course and First Aid -
Trinity College
QQI Level 6 - Administration and Office Management Course
CMIT Online
Junior certificate -
Sacred Heart School
Leaving Certificate -
Sacred Heart School
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