Nancy Makhijani
Summary
Dynamic, highly motivated and result-oriented HR leader equipped with skills and passion to partner with the business to achieve its strategic, operational and performance goals. Proficient in end to end employee lifecycle and full range of HR functions, recruitment, staff engagement, workforce planning, HR policies and award interpretations, coaching and leadership development, organisational redesign and workplace change management. Passionate about my work and always eager to connect and build trusted professional relationships.
Overview
10
10
years of professional experience
Work History
Workforce People and Culture Manager
CLINICAL EXCELLENCE COMMISSION
09.2023 - Current
- Managing operational and strategic HR services and advice to the organisation ensuring a consistent approach to HR management and compliance with legislation, NSW Health policies, internal policies and procedures
- Manage the annual People Matters Employee Survey including the development and implementation of agency wide action plan
- Leading the development and execution of strategic HR programs, initiatives and projects to build and enhance the workforce capability, workplace culture and staff engagement
- Oversee facilities management for the organisation and be the key contact between the agency and facilities management for all building and WHS related matters
- Guiding team members to manage recruitment, on-boarding and exit HR functions
- Support flexible work practice, performance, grievance and leave management processes
- Consider trends, analyse data, conduct routine workforce audits and provide the executive team with meaningful workforce reports to improve compliance with NSW Health policies.
Associate Director - HR and Recruitment
HEALTHSHARE NSW
05.2022 - 09.2023
- Leadership and management of a team of HR and Recruitment Business Partners, providing guidance, support and direction to successfully deliver on the workforce service level agreements with external to HealthShare customers, including Pillar health agencies and independent statutory organisations
- Member of 3LT leadership executives, Ministry of Health Steering Committees, state- wide talent strategy committee and various other local and state-wide forums.
- Provide people and culture strategic advice and participate in business planning and strategy development to ensure People and Culture support meets business objectives
- Maintain a sound understanding of the total operations of the health system in order to identify potential areas for innovative shared services opportunities and contribute to broader management decision-making for health service improvement and reform, especially from the people, culture and engagement perspective
- Manage services and issues in a risk intelligent manner and in accordance with relevant legislation, regulations policies and procedures, meeting all internal, legislative, audit and Ministry of Health requirements
- Provide people and culture advice and support to managers and employees, coaching and guiding business leaders on people management, whilst supporting expected business line goals and performance
- The key areas of focus are people management, workplace culture, talent acquisition and recruitment.
Human Resources Business Partner
HEALTHSHARE NSW
10.2019 - 04.2022
- Reporting to Associate Director, HR and Recruitment
- Provide strategic and operational HR and IR advice and managed organisational change management ensuring the proposed workforce changes align with industrial and legislative requirements
- Partner with portfolio clients to understand their business and support their strategic and operational goals and performance expectations, providing exceptional customer service to support people and culture goals and managing workplace matters to achieve the expected business outcomes
- Provide coaching and develop capability of managers and staff, particularly in the area of human resources, recruitment, culture and organisational development
- Analyse workforce analytics data to offer insightful advice to the Executive team
- Drive continuous workforce planning and business improvement initiatives, including guidance on a broad range of HR functions relating to industrial relations, training needs, job descriptions, performance evaluations and employment policies
- Provide strategic recruitment advice, and partner and collaborate with recruitment team, organisation development (OD) to optimise recruitment processes, implement culture initiatives, training and development programs to improve overall performance for the business
- Support the wider team and portfolio clients in managing HR projects - Capability management, building training materials, performance development framework, consistent Role descriptions, thereby actively contributing to business improvement activities
- Assists with Workplace Health and Safety matters including return to work plans, managing investigations and grievances and medical terminations.
Recruitment Partner
NSW HEALTHSHARE
11.2017 - 10.2019
- Managing end-to-end recruitment process supporting the new changes within HealthShare to ensure a successful transition of new systems and processes, including identifying risks and managing them effectively
- Involved in evaluation methodologies, drafting, reviewing and grading the Role descriptions to ensure consistency and compliance with standards and policy
- Interpreting policy, legislations and providing expert recruitment advice to Hiring managers based on the Health recruitment policy, GSE act and legislations in all areas of placements, interviewing, creation of panel, communication with candidates, communication with affected/excess staff members, and coordination with the HR Business partners in relation to the excess officers’ placement
- Providing strategic and procedural advice on the full recruitment and staff selection process
- Including the review of assessment panel reports to ensure compliance with Ministry of Health guidelines, public sector and legislative guidelines
- Identifying training needs and delivering training and consultation sessions regarding recruitment, operational or system issues
- Partner with business areas to gain a thorough understanding of future talent need and contributing to the wider TA sourcing strategy to ensure it remains fit for purpose
- Managing on-board and off boarding procedures
- Ensure performance supports the achievement of strategic and operational goals with particular focus on achieving recruitment KPI’s as per Ministry targets.
HR and Recruitment Advisor - HR Services
NSW PUBLIC SERVICE COMMISSION
06.2017 - 11.2017
- Trusted advisor to managers and business around market conditions, remunerations, performance development, challenges and expected outcomes
- Support staff recruitment, training delivery, and workforce and succession planning in line with business objectives
- Advice around key HR areas that included staff recruitment and selection, induction programs, legislative compliance, union and workplace agreements, training requirements, performance management and disciplinary actions
- Provide guidance and support to the hiring managers regarding correct application of the recruitment process and selection policies and procedures
- Developing contracts for new hires, promotions, transfers and relevant letters and documentations
- Manage the end-to-end recruitment of mid-level and senior level
- Engagement with People leaders to determine future recruitment needs and talent pipeline strategies
- Providing HR Policy advice and interpretation
- Identifying training needs for the business units and individual executive coaching needs
- Advise hiring managers regarding the numerous types of assessments, psychometric tests and support in drafting work samples
- Guide hiring managers in drafting panel interview questions, selection reports and interpreting assessment results
- Manage HR projects as required.
Recruitment Consultant - HR Services
NSW DEPARTMENT OF PLANNING AND ENVIRONMENT
06.2014 - 06.2017
- Manage the recruitment of senior executive roles including the development of advertisements, seeking the relevant approvals, shortlisting, phone screening, coordinating interviews, reference checks through to offer of employment
- Managed candidates through the recruitment process, including negotiating salary, making offers and working with the candidate on counter offers to ensure that we get the best people for the job
- Partner with the business, resourcing team and HR Operations to analyse utilisation forecasts to effectively plan recruitment activities
- Advise on the assessment methods and strategies that align with client needs and role capability requirements to support the delivery of high quality recruitment processes.
Education
Master of Human Resource Management -
University Of Technology Sydney (UTS)
01.2015
Bachelor of Commerce -
Maharaja Sayajirao University
01.2010
Skills
- Coaching and Mentoring
- Certified practitioner in Psychometric Assessments
- Workforce Planning
- Stakeholder Management
- Mercer Certified
- Strong understanding of employment laws
- Generalist HR
- HR analytics
- Organizational Development
- Onboarding Programs
Computer Skills
- Advanced user of Taleo/ROB - E-Recruitment software
- Staff link and intermediator user of SAP
- Objective and TRIM - filing systems
- MS Excel Spreadsheets - Intermediate skills and experienced in Pivot Tables
- MS Word, PowerPoint, Access database, Outlook
- Experienced in using CRM, PeopleSoft and Outlook
References
Upon request
Timeline
Workforce People and Culture Manager
CLINICAL EXCELLENCE COMMISSION
09.2023 - Current
Associate Director - HR and Recruitment
HEALTHSHARE NSW
05.2022 - 09.2023
Human Resources Business Partner
HEALTHSHARE NSW
10.2019 - 04.2022
Recruitment Partner
NSW HEALTHSHARE
11.2017 - 10.2019
HR and Recruitment Advisor - HR Services
NSW PUBLIC SERVICE COMMISSION
06.2017 - 11.2017
Recruitment Consultant - HR Services
NSW DEPARTMENT OF PLANNING AND ENVIRONMENT
06.2014 - 06.2017
Master of Human Resource Management -
University Of Technology Sydney (UTS)
Bachelor of Commerce -
Maharaja Sayajirao University
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