Summary
Overview
Work History
Education
Skills
City
Zip
Street
Languages
Timeline
Generic

NANCY MAKSOUD

Yagoona,NSW

Summary

My name is Nancy Maksoud with a Lebanese background looking for a job where I can grow my communication and be able to make friends and be able to enjoy going to work with a friendly environment. Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 1 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Overview

4
4
years of professional experience

Work History

Receptionist Administrator

Medical Centre Pharmacy
01.2023 - 06.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.

Beauty Assistant

Beauty Assistant
01.2022 - 11.2023
  • Participated in staff training programs, enhancing overall knowledge of beauty products and application techniques.
  • Improved store sales performance by effectively cross-selling and upselling beauty products.
  • Managed appointment schedules efficiently, optimizing time allocation for each client''s unique requirements.
  • Assisted management in developing marketing materials designed to attract potential clientele through social media platforms.
  • Increased client retention with thorough knowledge of current beauty trends and expert advice on suitable techniques.
  • Assisted clients in selecting the right skincare products for their individual needs, resulting in higher customer loyalty.
  • Educated clients on proper skincare routines tailored to their specific skin types, leading to increased satisfaction rates.
  • Supported salon operations with administrative tasks such as answering phone calls, scheduling appointments, and processing payments.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Retail Assistant

Sales
02.2023 - 09.2023
  • Maintained tidy and organized store environment to comply with cleanliness standards
  • Greeted customers, helped locate merchandise, and suggested suitable options
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Used POS system to process sales, returns, online orders, and gift card activations
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered incoming calls and emails to provide product information, features and benefits.

Food Preparation Worker

Food Preparatiworker, Eiman Catering
01.2020 - 02.2023
  • We prepare all kinds of Arabian food from sweets to dishes, drinks and many more varieties
  • I prep food and then put them into containers and little boxes and send them off to addresses that are put into our systems
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Organized and re-stocked various stations and self-service items.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Picker Packer

Pick Packing
01.2022 - 02.2022
  • Scan labels on parcels, boxes, and container place them into the correct area container so they're shipped correctly.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.

Education

Sir Joseph Banks High School

Certificate III Beauty -

Urban Skin Clinic
Bankstown, NSW

Skills

  • File Organization
  • Multi-line phone operation
  • Appointment Setting
  • Document Management
  • Client Relations
  • Customer Service
  • Phone and Email Etiquette
  • Microsoft Office
  • Customer Service Management
  • Support Services

City

NSW

Zip

1001

Street

Yagoona

Languages

Arabic
Elementary

Timeline

Retail Assistant

Sales
02.2023 - 09.2023

Receptionist Administrator

Medical Centre Pharmacy
01.2023 - 06.2024

Beauty Assistant

Beauty Assistant
01.2022 - 11.2023

Picker Packer

Pick Packing
01.2022 - 02.2022

Food Preparation Worker

Food Preparatiworker, Eiman Catering
01.2020 - 02.2023

Sir Joseph Banks High School

Certificate III Beauty -

Urban Skin Clinic

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