Nancy Rana
Melbourne,VIC
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Security Officer
Wilson security
Melbourne, Vic
05.2024 - Current
- Enforced access control measures in accordance with established procedures.
- Checked for safety hazards and took corrective action when necessary.
- Performed first aid and CPR when necessary during emergency situations.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Maintained accurate logs of all security related activities.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Security Officer
Excel security
Melbourne, Vic
05.2022 - 08.2024
- Enforced access control measures in accordance with established procedures.
- Checked for safety hazards and took corrective action when necessary.
- Performed first aid and CPR when necessary during emergency situations.
- Responded to alarms and conducted investigations as required.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Completed incident reports to record security or loss prevention incidents.
- Guarded restricted areas to prevent unauthorized entry.
Education
Certificate 3 in Painting & Decoration
Orange International College
Port Melbourne 01-2021
Skills
- Account updating
- Scheduling
- Complaint resolution
- Promotional support
- Team work environment
- Paint mixing
- Wall repair
- Tool cleaning
- Project plans and reports
- Brushing and rolling paint
Timeline
Security Officer
Wilson security
05.2024 - Current
Security Officer
Excel security
05.2022 - 08.2024
Certificate 3 in Painting & Decoration
Orange International College