Nancy Richards
Carnarvon,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
20
20
years of professional experience
Work History
Sales Manager
Gascoyne Auto Service
Carnarvon, WA
07.2022 - Current
- Managed daily operations of sales department, including supervision of staff members.
- Tracked monthly sales to generate reports for business development planning.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Maintained professional network of potential clients and business opportunities.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Maintained accurate records of all transactions between customers and company representatives.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Researched potential customers using various sources such as public records, web searches.
- Supported sales team members to drive growth and development.
- Organizing and booking various vehicles in for nation wide logbook servicing and repairs.
- Sourcing hard to find parts and procuring new suppliers.
- Going through repairs with customers and explaining all aspects of repairs and servicing so they leave knowing everything that was involved with their vehicle.
Store Manager
repco
Carnarvon, WA
06.2020 - 07.2022
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed daily banking activities such as deposits and withdrawals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Organizing promotional events and also charity events raising money.
- Checking and investigating all security and attempted break in alerts at all hours of the day and night.
Assistant Manager
Dunnings
Carnarvon, WA
01.2014 - 07.2018
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies. Ensuring all health and safety requirements are met. Ensuring all food prep is done with the upmost care.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Completed inventory audits to identify losses and project demand.
- Creating a more appealing menu, creating new meals. Creating a menu suitable to the elderly that are unable to cook for them selves. Delivering a 7 day meal plan to the elderly that was more healthier than the meals on wheels that was offered to them.
Food and Beverage Cashier
Carnarvon Heritage Precinct
Carnarvon, WA
01.2009 - 01.2013
- Managed multiple tasks efficiently including taking orders, preparing drinks and food items, ringing up customers' purchases.
- Maintained cleanliness of work area throughout shift.
- Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
- Assisted customers with their orders, answered questions about menu items, and took accurate payment information.
- Counted money in the cash drawer at the beginning and end of shifts to ensure that amounts were correct.
- Assisted fellow employees in completing various tasks during busy periods or when short-staffed.
- Handled all cash transactions accurately according to established procedures.
- Prepared special orders for customers upon request in a timely manner.
- Demonstrated knowledge of restaurant's menu items, ingredients, preparation methods, pricing structure, discounts, promotions.
- Greeted incoming guests warmly and provided them with menus or specials when appropriate.
- Processed refunds and exchanges according to company policies while maintaining high customer satisfaction ratings.
- Organized promotional displays within store for maximum visibility and appeal.
- Conducted price checks on products as requested by customers.
- Ensured compliance with all applicable health codes regarding food handling procedures.
- Operated the point of sale system to process payments from customers quickly and accurately.
- Stocked shelves with merchandise prior to opening store each day.
- Reconciled cash register tills and prepared deposits for bank drop offs.
- Balanced daily transactions against total sales receipts at end of shift for accuracy purposes.
- Verified customer identification when accepting checks or credit cards.
- Tracked sales data using computerized systems to maintain inventory levels and identify purchasing trends.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Welcomed customers, offering assistance to help find store items.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered phone calls to assist customers with questions and orders.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- . Organizing tickets for the local train ride and giving local tourism advice for people who are visiting the area for the first time and want to explore
Cashier
civic video
Carnarvon, WA
01.2004 - 03.2008
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Maintain rental dvd's and videos. Cleaning and disinfecting products to be available for rental.
- Selling promotional items and upselling to customers.
Education
Highschool Subjects
Carnarvon Senior Highschool
Carnarvon, WA01-2000
Skills
- Order Management
- Performance Management
- Strategic Account Development
- Lead Generation
- Solution Selling
- Sales Tracking
- Pipeline Management
- Staff Management
- Account Management
- Vendor Management
- KPI Analysis
- New Business Development
- Strategic Planning
- Profitability Optimization
- KPI Tracking
Affiliations
- Exceptional ability to source and find parts that alot of other people are unable to find,
- Very hard worker and quick learner. Willing to try my hand at anything.
- Exceptional people skills.
- ability to solve problems
- Able use my initiative and problem solve.
- Love spending time with friends and family.
- Love being outdoors and working on my cars and motorbikes.
- I really enjoy camping, fishing and motorbike riding. I also really enjoy spending time with my family having family time.
Timeline
Sales Manager
Gascoyne Auto Service
07.2022 - Current
Store Manager
repco
06.2020 - 07.2022
Assistant Manager
Dunnings
01.2014 - 07.2018
Food and Beverage Cashier
Carnarvon Heritage Precinct
01.2009 - 01.2013
Cashier
civic video
01.2004 - 03.2008
Highschool Subjects
Carnarvon Senior Highschool
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