Nancy Rodriguez

• Improved client satisfaction by promptly addressing concerns and implementing feedback in timely manner.
• Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
• Enhanced quality of care for clients by providing personalized support and assistance with daily living activities.
• Conducted home visits to assess clients' home environment and provide support.
• Developed and implemented individualized treatment plans for clients.
• Facilitated peer support groups to help clients connect with others.
• Implemented community outreach programs to promote mental health awareness.
• Facilitated psychoeducational classes to help clients develop life skills.

• NDIS therapist based in Melbourne, Australia. Case load of clients seIntake and establishing their needs and wants connecting clients to relevant resources, and treatment plans according to their own requirements. Using telehealth, phone counselling, home visits and onsight at my clinic.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• referrals come from JoCo, MeWell,
• Using person centred approach, writing reports for funding allocation.

• As an NDIS therapeutic supports provider, I have:
  1. Offered tailored therapeutic interventions for participants' individual needs.
  2. Collaborated closely with participants and their support networks.
  3. Implemented evidence-based techniques to address various challenges.
  4. Monitored progress and adjusted plans accordingly.
  5. Maintained accurate documentation and ensured compliance with NDIS standards.
  6. Advocated for participants and facilitated access to additional services.
  7. Pursued ongoing professional development to enhance skills and knowledge.

At Peter MacCallum Cancer Centre, the responsibilities of spiritual care typically included

1. Providing emotional and spiritual support to patients, families, and caregivers facing cancer diagnosis and treatment.
2. Conducting assessments to understand the spiritual and existential needs of individuals and offering appropriate interventions.
3. Facilitating discussions around end-of-life care, meaning-making, and existential concerns.
4. Offering pastoral care, prayer, and rituals according to the beliefs and preferences of patients and families.
5. Collaborating with healthcare teams to ensure holistic care for patients, addressing their physical, emotional, and spiritual needs.
6. Providing support and guidance during difficult decisions, grief, and loss.
7. Liaising with chaplains, religious leaders, and community resources to meet diverse spiritual needs.
8. Participating in interdisciplinary meetings and trainings to enhance spiritual care provision within the healthcare setting.

• CPE Unit 3 more than 400 hours of Supervised Practice

As a crisis counselor at Lifeline, I achieved the following:

1. Provided compassionate and effective telephone counseling to individuals in crisis, including those experiencing suicidal ideation, self-harm, and emotional distress.
2. Utilized active listening and crisis intervention techniques to de-escalate situations and provide immediate support and reassurance to callers.
3. Demonstrated exceptional communication skills in conveying empathy, understanding, and validation to callers, fostering a safe and supportive environment for them to express their feelings and concerns.
4. Effectively managed high-stress situations, maintained composure, and adhered to Lifeline protocols and procedures to ensure the safety and well-being of callers.
5. Collaborated with a multidisciplinary team of counselors and supervisors to debrief challenging calls, share insights, and support each other's well-being.
6. Participated in ongoing training and professional development opportunities provided by Lifeline to enhance counseling skills and stay abreast of best practices in crisis intervention and suicide prevention.
7. Received positive feedback from supervisors and peers for my dedication, empathy, and effectiveness in providing crisis counseling support to callers in need.

• Summary of previous experience as a designer McCain Erickson 1995 Marketing Options 1995 Advantage Copying 1998 Juan Lazano Design 2000 London freelancing 4.5 years living abroad worked for numerous design agencies Marketing and Design Print Management 2011 Sales and Marketing 2010
• Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
• Streamlined design processes for increased efficiency and faster project turnaround times.
• Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
• Collaborated with cross-functional teams to ensure consistent branding and messaging across all company materials.
• Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.

• Linking to service providers, crisis intervention which may include notifying police, crisis assessment teams or making safety plans