NANCY SHEN
Doncaster
Summary
Personable and driven individual at The University of Melbourne pursuing a B.S. in Science with a foundational understanding of sales strategies and CRM software. Quickly learns and applies advanced sales techniques for driving growth and fostering positive customer relationships. Proficient in general accounting and finance transactions, with a primary goal of making a meaningful impact by applying knowledge of psychology to support organizational environments. Committed to enhancing understanding of human behavior and effective communication techniques, including active listening and data collection, while focusing on communication and problem-solving as a reliable team member to achieve impactful results.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Optus
09.2023 - Current
- Developed strong customer relationships through active listening and personalized service.
- Executed sales strategies to meet and exceed monthly targets effectively.
- Conducted market research to identify trends and customer needs for product offerings.
- Collaborated with team members to enhance customer experience and streamline processes.
- Provided product knowledge training to new staff, improving overall team performance.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
Medical Receptionist
Kew City Medical Centre
01.2023 - 01.2023
- Assisted the healthcare provider in providing patient care by retrieving medical records, test results, medical supplies and other items
- Prepared and filed medical paperwork, including insurance forms and medical claims
- Assisted with administrative tasks such as filing, photocopying, and faxing
- Managed patient scheduling using electronic health record systems, ensuring efficient appointment flow.
- Assisted patients with inquiries and concerns, enhancing customer service experience.
Front of House
Ootoro Ichiba, Box Hill Central
01.2022 - 01.2022
- Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards
Waitress
Dark Rye, Westfield Doncaster
01.2020 - 01.2020
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Created reports and documents as requested by the office manager
Education
Ruyton Girls' School
Bachelor of Science - Psychology
The University of Melbourne
Melbourne06-2026
Skills
- Critical thinking and problem solving
- Proficient time management
- Proficient in computer applications
- Strong interpersonal collaboration
- Adaptable learner
- CRM proficiency
- Effective objection resolution
- Customer relationship management
LANGUAGES
Chinese
Timeline
Sales Consultant
Optus
09.2023 - Current
Medical Receptionist
Kew City Medical Centre
01.2023 - 01.2023
Front of House
Ootoro Ichiba, Box Hill Central
01.2022 - 01.2022
Waitress
Dark Rye, Westfield Doncaster
01.2020 - 01.2020
Ruyton Girls' School
Bachelor of Science - Psychology
The University of Melbourne
Hobbies and Interests
Fitness, Cooking, Socialising
INTERNSHIPS
- Student Journalism/PR Intern at Advantage Pharmacy
- Created reports and documents as requested by the office manager
- Handled customer inquiries calmly and professionally, resolving customer issues promptly
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