Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nancy Son

Brisbane,QLD

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

7
7
years of professional experience

Work History

Manager

Professionail
Chermside , QLD
01.2023 - Current
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.

Manager

lueur nail spa
Mango Hill, Qld
05.2018 - 12.2022
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Education

High School Diploma -

Corinda State High School
Brisbane, QLD
12-2013

Some College (No Degree) - Hairdressing

MIG Training
Brisbane, QLD

Skills

  • Marketing
  • Performance management
  • Expectation setting
  • Work prioritization
  • Product management
  • Trend analysis
  • Shift scheduling
  • Time management
  • Staff management
  • Competitor research

Languages

English
Professional
Vietnamese
Native/ Bilingual

Timeline

Manager

Professionail
01.2023 - Current

Manager

lueur nail spa
05.2018 - 12.2022

High School Diploma -

Corinda State High School

Some College (No Degree) - Hairdressing

MIG Training
Nancy Son