Nancy Torkington
Senior Social Worker
Melbourne,VIC
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. extensive experience in the homelessness sector. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical with proven ability to build strategic partnerships, advocate for clients and advance change for communities in need. Excellent worker in a team setting as well as autonomously with excellent time management capabilities
Overview
1
1
Language
5
5
years of post-secondary education
13
13
years of professional experience
Work History
Senior Social Worker
Melbourne City Missions
07.2020 - Current
- Reported to Team Leader and responsible for overseeing the day to day operations of the accommodation program in partnership with the team leader.
- Provide extra support to staff in conjunction with the team leader to structured support and assistance to young people (and sometimes, their children).
- Provide assistance to access appropriate accommodation such as youth housing, private rental and public housing using Trauma-Informed and Healing approach frameworks.
- Provide assistance to young people during family reconciliation
- Develop care and safety plans focused on goal setting, in collaboration with the young person - case management framework
Social Worker
Melbourne City Missions
07.2018 - 07.2020
- Reported to Team Leader and was responsible for overseeing the day to day operations of the accommodation program and for ensuring young people (aged 16 -24 years) receive a high-quality service
- Provide structured support, assessment and referral to young people and their children.
- Provide assistance to access appropriate accommodation such as youth housing, private rental and public housing using Trauma-Informed and Healing approach frameworks.
- Provide assistance to young people during family reconciliation
- Develop care and safety plans focused on goal setting, in collaboration with the young person - case management framework
- Assist in the general day to day running of the accommodation and maintaining a safe and positive environment
Administration Assistant
Treasury on Collins
03.2016 - 07.2018
- Reported to the Duty Manager and Accounts Manager.
- Reconciled all the online travel agencies commission to ensure all the details much the internal records.
- Managed a large volume of hotel reservation enquiries received via website, email and telephone.
- Nancy Torkington 0405 091 513.
- Nancy@torkington.com.au Page | 2 Delivered outstanding customer service to enquirers, providing a wide range of information regarding facilities and rates.
- Taking bookings and accurately entering guest information into the hotel online database.
- Online processing of credit card payments.
- Liaison with front desk hotel staff regarding hotel bookings.
- Key Achievement: Ensure all the invoices sent to Treasury on Collins are reconciled with the internal database and there are no discrepancies to prevent unnecessary loss to the hotel through thorough double checking.
- This resulted in a substantial decrease in unnecessary loss from guests who shortened their length of stay.
- Maternity break.
Online Booking Coordinator
Treasury On Collins
05.2014 - 05.2015
- Reported to the Duty Manager, and was the first point of contact for all hotel enquiries received via online channels.
- Managed a large volume of hotel reservation enquiries received via website, email and telephone.
- Delivered outstanding customer service to enquirers, providing a wide range of information regarding facilities and rates.
- Taking bookings and accurately entering guest information into the hotel online database.
- Online processing of credit card payments.
- Liaison with front desk hotel staff regarding hotel bookings.
- Key Achievement: Reinvigorated the Treasury on Collins hotel website through the development and uploading of improved content and navigation to provide a better experience for online visitors, along with the implementation of an online payment system to improve the ease of online bookings.
- This resulted in a substantial increase in new business leads, from a monthly average of 40 enquiries in May 2014, to a monthly average of 400 enquiries by December 2014 Maternity break.
Residential Youth Worker
Youth Transitions Australia
12.2012 - 06.2013
- Reported to the Agency Supervisor, and was responsible for the practical care of Wards of the State (ages 12 to 18 years) in residential housing arrangements on a relief basis, often at short notice.
- Completing administrative duties including recording, computer data entry and preparation of reports..
- Scheduled and coordinated all youth activities including schooling, extra-curricular activities, court hearing, medical visits and family visitations.
- Dispensed medications, adhering to specified processes and procedures.
- Liaised with local Department of Human Services (DHS) staff, Police and Residential Workers as well as family members, as directed.
- Interacted to support the young clients, working through interpersonal issues and assisting with activities such as meals, homework, and bedtimes.
- Creating and maintaining a safe, secure and caring environment for children and young people, including taking physical control when necessary, according to specific standards.
- Designing and implementation of the therapeutic programme including monitoring and keeping reports on the progress of assessments Key Achievement: As a relief worker, I was noted for my ability to quickly take stock and assess the current status quo at each new assignment, ensuring continuity of care and accuracy of documentation and administration.
Youth Worker
Edmund Rice Centre, W.A
08.2009 - 03.2012
- Designed and administered youth and community projects for Immigrants and Asylum Seekers (predominately women and children) providing mentorship, support and guidance and encouraging social inclusion.
- Designed, implemented and administered a highly successful sports activity project encouraging children to identify and develop their sporting interests.
- Engaged notable WA sportspeople as motivational speakers to motivate children to try different sports.
- Liaised and partnered with local sports clubs to provide opportunities for children to join a club in their local community.
Organiser
United Voice, W.A
Union Organiser
11.2009 - 11.2012
- And accountable for the recruiting of cleaning industry workers into the union, and advocating for the rights of union members.
- Recruitment of new members into the union via presentations, Q&A’s and associated promotional activities.
- Advocating for members through ongoing negotiation with Government and Private Industry representatives.
- Collaborating with team members within the immediate branch and as part of the broader National Agenda to plan campaign activities.
- Headed up and controlled all aspects of the local WA campaign pertaining to workers from the cleaning sector in line with National Campaign policies (Cleanstart Campaign).
Researcher (Work Experience)
Equal Opportunity Commission, EOC
03.2011 - 06.2011
- For my industry placement, I was engaged by the EOC to carry out an analysis of the complaint handling process.
- Developed an effective strategy to provide greater accessibility to Ethnic Minority Groups, and Aboriginal and Torres Strait Islanders peoples, resulting in a greater level of complainant participation throughout the process.
Youth Worker ((Work Experience)
Edmund Rice Centre, W.A
08.2009 - 12.2009
- Designed and administered youth and community projects for Immigrants and Asylum Seekers (predominantly women and children) providing mentorship, support and guidance and encouraging social inclusion.
- Designed, implemented and administered a highly successful sports activity project encouraging children to identify and develop their sporting interests.
- Engaged notable WA sportspeople as motivational speakers to motivate children to try different sports.
- Partnered with local sports clubs to provide opportunities for children to join a club in their local community.
- At the completion of my work experience, I was offered a paid part time position.
Teacher Assistant (Work Experience)
St Keiran’s Catholic Primary School
03.2008 - 06.2008
- Under the supervision of the Senior Teacher, and responsible for working with special needs children to assist in achieving their learning goals.
- At the completion of my work experience, I was offered a paid part time position.
Teacher Assistant -Special Ed (Work Experience)
Jolimont Primary School
06.2007 - 12.2007
- Under the supervision of the Senior Teacher, and responsible for working with prep primary school children to assist in achieving their learning goals.
- At the completion of my work experience, I was offered a paid part time position.
Education
Intro To Programming -
RMIT, Online
03.2021 - Current
Certificate III – Teachers Assistant -
Central TAFE, Mt. Lawley, WA
06.2007 - 12.2007
Bachelor of Behavioural Science -
University of Notre Dame Australia
Fremantle, WA 06.2008 - 07.2011
Certificate IV – Teachers Assistant -
Central TAFE, Mt. Lawley, WA
02.2008 - 06.2008
Certificate IV - Patisserie -
William Angliss Institute of TAFE
Melbourne, VIC 02.2016 - 07.2017
Skills
Computer literate, MS Office software
undefinedTimeline
Intro To Programming -
RMIT, Online
03.2021 - Current
Senior Social Worker
Melbourne City Missions
07.2020 - Current
Social Worker
Melbourne City Missions
07.2018 - 07.2020
Administration Assistant
Treasury on Collins
03.2016 - 07.2018
Certificate IV - Patisserie -
William Angliss Institute of TAFE
02.2016 - 07.2017
Online Booking Coordinator
Treasury On Collins
05.2014 - 05.2015
Residential Youth Worker
Youth Transitions Australia
12.2012 - 06.2013
Researcher (Work Experience)
Equal Opportunity Commission, EOC
03.2011 - 06.2011
Organiser
United Voice, W.A
Union Organiser
11.2009 - 11.2012
Youth Worker
Edmund Rice Centre, W.A
08.2009 - 03.2012
Youth Worker ((Work Experience)
Edmund Rice Centre, W.A
08.2009 - 12.2009
Bachelor of Behavioural Science -
University of Notre Dame Australia
06.2008 - 07.2011
Teacher Assistant (Work Experience)
St Keiran’s Catholic Primary School
03.2008 - 06.2008
Certificate IV – Teachers Assistant -
Central TAFE, Mt. Lawley, WA
02.2008 - 06.2008
Teacher Assistant -Special Ed (Work Experience)
Jolimont Primary School
06.2007 - 12.2007
Certificate III – Teachers Assistant -
Central TAFE, Mt. Lawley, WA
06.2007 - 12.2007
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