Nancy Vrtacic
Trinity Beach,Queensland
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Nunu Restaurant
Palm Cove, Queensland
04.2021 - Current
- Ensured compliance with safety regulations and company policies.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed relationships with suppliers to negotiate better prices.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Planned special promotions or discounts based on market trends.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Formed and sustained strategic relationships with clients.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Created weekly work schedules for store personnel.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Updated and maintained store signage and displays.
- Implemented efficient systems for tracking stock movement.
- Organized promotional events to increase product awareness.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
Home Care Worker
Right at home
Palm Cove, Queensland
11.2020 - 04.2021
- Participated in continuing education programs related to home health care topics.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, transferring and ambulation.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Planned, prepared or served meals to patients according to prescribed diets.
- Followed safe lifting and transferring techniques to transport residents.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Documented patient status and reported changes in care needs.
- Laundered clothing and bedding to prevent infection.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Prompted clients to take medications as prescribed by their doctor.
- Monitored vital signs and reported any changes in health status to supervisor or physician.
- Tailored individualized plans of care based on each client's needs.
- Administered prescribed medications under direction from physician.
- Encouraged clients to participate in recreational activities and exercise programs.
- Ensured that all equipment used for providing home care was functioning properly.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Provided entertainment and companionship through conversation, reading, and board games.
- Improved patient outlook and daily living through compassionate care.
Medical Administrator
Neurocentrix
Melbourne, Victoria
08.2019 - 02.2020
- Reviewed medical records and prepared reports summarizing patient information.
- Oversaw day-to-day practice functions, patient care, medical and administrative staff and business activities.
- Streamlined day-to-day office processes to meet long-term goals.
- Tracked patient visits to determine payment due dates for outstanding balances.
- Generated invoices for services rendered by the healthcare facility.
- Prepared correspondence related to medical office activities including letters of recommendation and documentation requests.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Developed filing systems to improve patient records management.
- Monitored inventory levels of medical supplies and placed orders when necessary.
- Managed front desk operations such as greeting visitors and managing mail flow.
- Pulled patient records and transferred information to appropriate parties.
- Controlled financial functions like billing and collections, accounts payable and operational budgets.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Safeguarded medical records to maintain patient confidentiality.
- Verified insurance coverage to ensure accuracy of reimbursement claims.
- Compiled and coded patient data using standard classification systems.
- Determined and implemented techniques to improve medical records retrieval process.
- Resolved customer service issues through effective problem solving techniques.
- Maintained positive working relationship with fellow staff and management.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Provided assistance to patients regarding appointment scheduling, test results, and other inquiries.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Translated medical jargon and short-hand data into correct terminology.
- Reviewed files and other documents to obtain information to respond to requests.
- Edited audio transcriptions for grammar, spelling and punctuation.
- Reviewed medical reports for accuracy prior to submission.
- Transcribed dialogue, conversation and discussion with rigor and accuracy.
Nursing Assistant
Mery Health
Geelong, Victoria
03.2016 - 12.2019
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Recorded patient conditions and vital signs before and after medical operations.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Implemented fall prevention techniques as specified in plan of care.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Turned and repositioned bedridden patients to prevent bedsores.
- Collaborated with interdisciplinary team members regarding plan of care for each client.
- Provided ongoing compassionate patient care for each client.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Monitored health and well-being of clients and reported significant health changes.
- Consulted with client care team to continually update care plans.
- Administered medication under supervision of a registered nurse or physician.
- Supported bathing, dressing and personal care needs.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
Office Administrative Assistant
West Coast Floors
Geelong, Victoria
11.2011 - 08.2012
- Responded promptly to emails from customers and other departments within the organization.
- Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Performed data entry and other administrative tasks to support departments.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Provided assistance with payroll processing when needed.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Assisted with coordination of events including booking venues, catering services.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Obtained and processed payments from clients for products and services.
- Maintained office supply inventory and placed orders to meet demand.
Education
High School Diploma -
Belmont High School
Geelong, VICHigh School Diploma -
Christian College
Geelong, VICSkills
- Workforce Management
- Marketing
- Expense Tracking
- Staff Development
- Brand Management
- Cross-Functional Teamwork
- Negotiation
- Business Planning
- Team Leadership
Accomplishments
- Started in a server role at the famous tiny icecream shop in Palm cove owned by Nunu restaurant. Advanced to a Team leader, then an Assistant manager and finally a Project/Operations manager role where I lead the team and business from creating plans and layout, rebuild re-brand and fit out of store.
Certification
- Diploma of Nursing - incomplete.
- Certificate 3 in Aged Care
- Certificate 3 in Allied Health
- RSA
- Food handlers Certificate
Timeline
Manager
Nunu Restaurant
04.2021 - Current
Home Care Worker
Right at home
11.2020 - 04.2021
Medical Administrator
Neurocentrix
08.2019 - 02.2020
Nursing Assistant
Mery Health
03.2016 - 12.2019
Office Administrative Assistant
West Coast Floors
11.2011 - 08.2012
High School Diploma -
Belmont High School
High School Diploma -
Christian College
- Diploma of Nursing - incomplete.
- Certificate 3 in Aged Care
- Certificate 3 in Allied Health
- RSA
- Food handlers Certificate
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