Nancy Wang
Hawthorn,SA
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction and fostered team camaraderie as a waitress trainee at Georges Bar and Restaurant. Skilled in food safety practices and adept at handling complaints, my approach significantly contributed to repeat business and a positive dining atmosphere. Motivated waitress with an engaging personality and a flexible approach. Upbeat, friendly, and anticipating customer needs facilitate enjoyable dining experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress Trainee
Georges Restaurant Bar Cafe
02.2023 - 06.2024
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer enquiries or concerns, demonstrating excellent problem-solving abilities.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintain a professional demeanour even in difficult interactions, resolving conflicts through diplomacy.
- Adhered strictly to food safety guidelines, reducing potential health risks associated with improper handling and storage.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
Education
Bachelor of Music - Music Performance
Collarts
Collingwood, VICHigh School Diploma -
Fintona Girls' School
Balwyn, VIC12.2022
Skills
- Cleanliness
- Table Setting
- Order Taking
- Handling Complaints
- Strong Work Ethics
- Food Running
- Food safety practices
- Safe Food Handling
- Food safety and understanding
- Point-of-sale operation
Certification
- SIT30622 Certificate III in Hospitality Training - 21/02/2023-07/05/2024
Languages
Chinese (Mandarin)
Limited Working
Timeline
Waitress Trainee
Georges Restaurant Bar Cafe
02.2023 - 06.2024
Bachelor of Music - Music Performance
Collarts
High School Diploma -
Fintona Girls' School
- SIT30622 Certificate III in Hospitality Training - 21/02/2023-07/05/2024
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