Nancy Waruiru

• Provide support to clients who are seeking to apply for the NDIS and complete a holistic assessment of their needs on entry to the service.
• • Work with the clients’ significant others, including carers/family, treating practitioners, support coordinators, LAC/NDIA planners and/or case managers.

• Complete accurate and comprehensive documentation and communication in the client information management system and with referrers, service providers and stakeholders in accordance with Merri Health documentation policy and best practice

• Work closely alongside the Occupational Therapist (NDIS assessor)to ensure the client journey is streamlined

• Liaise with multidisciplinary team members, support coordinators, external organisations and other referrers such as GPs /funding bodies

as required

• Occasional home and community visits to support clients in accessing resources and evidence for the NDIS application

• Respond to client queries in an appropriate and timely manner and discuss with the line manager as required.

• Work with the client to identify other supports if needed during assessment that is not funded by the NDIA or if immediate escalation of care is required

• Ensure that services are accessible, culturally relevant and inclusive and service delivery reflects the cultural and social diversity of the local

community

• Provide Level 2 Coordination of Supports
• Support the participant to implement their NDIS plan
• Monitor plan outcomes and expenditure to ensure the plan remains in budget
• Strengthen and enhance the participants' abilities to self-direct their own supports and participate in the community
• Build effective relationships with participants and their families while maintaining appropriate and professional boundaries
• Ensure mainstream services meet the obligations to the participant (Housing, education, justice, health)
• Clear and accurate record keeping of information, time and billing
• Build or support the capacity of teams to develop relationships and partnerships in local communities

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Handled client correspondence and tracked records to foster office efficiency.
• Performed research to collect and record industry data.

• Doing assessments, running of activities, setting up and cleaning up after activities.
• Driving residents in the facility vehicle to community events.
• Providing one on one conversations and activities and support residents to be comfortable at all times.
• Following leisure and lifestyle programs and residents’ person centered care plans to ensure tha the services provided reflects residents’ requests to support their physical, psychological, social, spiritual and emotional needs, focusing on their capabilities to support them to continue to contribute to the community.
• Ensuring that residents, their families and volunteers feel valued

• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Ordered and received products and supplies to stock kitchen areas.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.