Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

NANCY WU

Pallara,QLD

Summary

I'm dedicated hardworking with a positive mindset, listen attentively, and excellent communication skills, also outgoing personalities. Demonstrate excellent ability to work in a team, follow directions, and initiative. I’m a fast learner and will work to the most efficient standard while being super friendly & helpful to customers and other staff. With excellent customer service skills & efficient sales skilled to quickly identify customer’s needs and concerns to help me connect with the customers solve the problem also promoting products. Open and positive communicator with a calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions, and merchandising items.

Overview

8
8
years of professional experience

Work History

Beverage Supervisor

GongCha
04.2021 - Current
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas. Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Assisted cashiers with processing customer payments and documenting orders, while facilitating communication between customer-facing and back-end teams to coordinate seamless beverage service delivery.
  • Kept team operating according to high standards of cleanliness and sanitation, protecting staff and guests from unnecessary risks.
  • Trained and developed beverage staff on proper techniques, knowledge and skills.

Retail Sales Cashier

Asian Village
06.2019 - 03.2021
  • Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy. Maintained friendly, outgoing personality to promote a positive work environment and build customer loyalty. Built customer loyalty by engaging with and identifying the product needs of customers.
  • An initiated friendly conversation with each customer to determine the level of assistance required. Answered questions about current promotions and resolved issues according to store policies. Assisted an average of 30 customers per day in finding or selecting items.
  • Restocked shelves, racks and bins with the latest merchandise and changed signage to promote special items. Arranged merchandise for a display to highlight new styles, attract customers and enhance sales.
  • Managed cash register operations using POS system, including processing sales and processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit. Counted cash, made the change, and store coupons to keep organized and balanced cash register drawer.
  • Maintained accurate and attractive merchandise displays to maximize purchases. Also maintained current store, product, and promotional knowledge to drive consistent sales. Readied merchandise for the sales floor by marking items with identifying codes and accurate pricing.
  • Offered coupons and special deals to increase the quantity of customer spending. Assisted in ringing up sales at registers and bagging merchandise. Handled price checks, merchandise transfers, and returns to keep the store orderly and efficient.

Beverage Server

Chatime
12.2018 - 02.2019
  • Helps team members achieve goals and ability to build rapport with a diverse workforce in multicultural
  • Received over 50 beverage orders from wait staff per hours and delivered beverages to guests while keeping up with orders.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered customer questions regarding merchandise and pricing.
  • Processed POS transactions, including checks, cash, debit and credit purchases and refunds.

Cashier and Beverage Server

Ph By Pho Hung
09.2018 - 11.2018
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Processed POS transactions, including checks, cash, debit and credit purchases and refunds.
  • Received over 10 beverage orders from wait staff per hours and delivered beverages to guests while keeping up with orders.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.

Cashier and Senior Waitress

Narati Noodle & Grill
01.2018 - 08.2018
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Responded to customer requests and effectively answered questions and inquiries.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.

Cashier Sales

Master Duck & Bento
11.2017 - 01.2018
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Beverage Server

Coco Fresh Tea & Juice
03.2017 - 09.2017
  • Received over 45 beverage orders from wait staff per hours and delivered beverages to guests while keeping up with orders.
  • Answered customer questions regarding merchandise and pricing.
  • Processed POS transactions, including checks, cash, debit and credit purchases and refunds.
  • Served drinks and prepared specialty beverages.
  • Greeted customers, answered questions and recommended specials

Sales Assistant

Etude House
06.2016 - 11.2016
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Processed POS transactions, including checks, cash, debit and credit purchases and refunds.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.

Cashier

NaratiKung Food Noodle
11.2015 - 04.2016
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Processed POS transactions, including checks, cash, debit and credit purchases and refunds.

Education

Bachelor of Design - Visual Communication

Queensland University Of Technology
Brisbane City
12.2022

Diploma of Graphic Design - Graphic Design

TAFE
Southbank QLD
11.2018

High School Diploma -

Calamvale Community College
Calamvale QLD
12.2015

Skills

  • Quick learner
  • Retail sales & merchandising expertise
  • Teamwork
  • Independent judgment
  • Fluent in Chinese
  • Basic Cantonese & Japanese
  • Coin counting & Cash management
  • Returns and exchanges
  • Customer greeting
  • Merchandise restocking
  • Loss prevention
  • Problem resolution
  • Ask for feedback and act on it
  • Customer Service Standards
  • Health and Safety Standards
  • POS Software Proficiency

Reference

Retail Sales Cashier - Lily Wang 

  • 0415253609

Timeline

Beverage Supervisor

GongCha
04.2021 - Current

Retail Sales Cashier

Asian Village
06.2019 - 03.2021

Beverage Server

Chatime
12.2018 - 02.2019

Cashier and Beverage Server

Ph By Pho Hung
09.2018 - 11.2018

Cashier and Senior Waitress

Narati Noodle & Grill
01.2018 - 08.2018

Cashier Sales

Master Duck & Bento
11.2017 - 01.2018

Beverage Server

Coco Fresh Tea & Juice
03.2017 - 09.2017

Sales Assistant

Etude House
06.2016 - 11.2016

Cashier

NaratiKung Food Noodle
11.2015 - 04.2016

Bachelor of Design - Visual Communication

Queensland University Of Technology

Diploma of Graphic Design - Graphic Design

TAFE

High School Diploma -

Calamvale Community College

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