Nancy Wu
Parramatta,NSW
Summary
Postal Manager experienced in enhancing operational efficiency and customer service. Achieved cost savings through effective stock control and budget planning while fostering a culture of workplace safety and technical troubleshooting. Sales Representative focused on building strong customer relationships to consistently meet retention goals.
Overview
26
26
years of professional experience
Work History
Sales Consultant
Heinemann
08.2026 - Current
Sales Consultant
Heinemann
08.2026 - Current
- Customer Engagement: Proactively approach travelers with a welcoming attitude, understand their shopping needs, and offer tailored product advice.
- Sales & Upselling: Inspired customers to make additional purchases, promoted brand assortments, and converted shoppers into loyal members of the Heinemann loyalty program, enhancing customer loyalty.
- Store Operations: Maintained attractive product displays and restocked shelves, ensuring optimal store presentation to enhance customer shopping experience.
- Checkout & Transactions: Handle cash registers, scanners, and checkout processes accurately and efficiently.
Postal Manager
Australia Post
08.2017 - 07.2026
- Operation efficiency: Ensure efficient and smooth operation of the post office, including mail sorting, delivery, and other services.
- Stock control: maintain accurate stock levels of postal products and any ancillary goods, and manage purchasing and marketing policies.
- Regularly reviewed performance metrics, identifying areas for improvement and initiating targeted interventions as needed.
- Enhanced workplace safety, implementing measures to prevent accidents or incidents within the facility.
- Customer Service: Provide excellent customer service, addressing customer inquiries and resolving issues.
- Participated in budget planning processes, proposing cost-saving initiatives without sacrificing quality or efficiency.
- Assisted colleagues in troubleshooting technical issues related to postal equipment or software systems.
Accountant
Huayue CPA Co Ltd
06.2000 - 06.2016
- Managed daily accounting processes ensuring financial accuracy and compliance.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Collected financial information, prepared documentation, and finalized monthly books.
Education
Bachelor Of Accounting - International Accounting
Zhongnan Financial University
Hubei, ChinaSkills
- Sales strategy
- Customer Service
- Helping customers to process passports and doing interviews
- ID service Such as process passport applications services land title identification check
- Stock control
- Inventory management
- Budget planning
- Cost reduction
- Delivery management
- Team leadership
Languages
- Chinese (Cantonese)
- Chinese (Mandarin)
Timeline
Sales Consultant
Heinemann
08.2026 - Current
Sales Consultant
Heinemann
08.2026 - Current
Postal Manager
Australia Post
08.2017 - 07.2026
Accountant
Huayue CPA Co Ltd
06.2000 - 06.2016
Bachelor Of Accounting - International Accounting
Zhongnan Financial University