Nancy Yotori
East Cannington,Australia
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
Sushia Izakaya Restaurant And Bar
10.2023 - Current
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Waiter
Okinawa Traditional Izakaya
01.2023 - 06.2023
- Managing customer reservations, setting tables, managing events, explaining orders and dishes, able to serve meals and serve customers according to their timing.
- Take orders from and serve food and beverages to patrons.
- Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly.
- Answer questions about the menu and make recommendations when appropriate or requested.
- Prepare appetizers, salads, and cold dishes.
- Assist a team of hosts and hostesses by greeting, seating, and thanking customers.
- Communicate with kitchen staff directly and via computers.
Registered Nurse, Emergency Department
Aso Iizuka Hospital
04.2020 - 01.2023
- Advanced patient education efforts by developing customized discharge instructions that addressed each individual's unique health needs and promoted adherence to prescribed treatment regimens.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
Restaurant Waiter
Bokuto-Picnic Restaurant And Bar
04.2016 - 03.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Education
Provide Responsible Service of Alcohol -
Galaxy Training Australia
Perth, WA11.2023
Lexis English - Scarborough Campus
Perth, WA10.2023
English Course -
Cebu International Academy
Cebu, Philippines06.2023
Faculty of Medical Technology in Nursing -
Teikyo University
Teikyo, Japan03.2020
High School Diploma -
Tagawa High School
Fukuoka, Japan03.2016
Skills
- Excellent writing skills in Japanese and English
- Business computer applications (Word, Excel, PowerPoint)
- Food Safety Awareness
- Customer Service
- Guest Relations
- Professional Appearance
- High-volume Dining
- Table Setting Knowledge
- Warm and Friendly
- Team Player
Timeline
Restaurant Waiter
Sushia Izakaya Restaurant And Bar
10.2023 - Current
Waiter
Okinawa Traditional Izakaya
01.2023 - 06.2023
Registered Nurse, Emergency Department
Aso Iizuka Hospital
04.2020 - 01.2023
Restaurant Waiter
Bokuto-Picnic Restaurant And Bar
04.2016 - 03.2020
Provide Responsible Service of Alcohol -
Galaxy Training Australia
Lexis English - Scarborough Campus
English Course -
Cebu International Academy
Faculty of Medical Technology in Nursing -
Teikyo University
High School Diploma -
Tagawa High School
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