Nancy Zabica

Pool Doctor/Australian Pool & Spa Co

Roseville, NSW

03.2011 - 06.2024

Resolution of customer inquiries in an efficient manner while maintaining positive relationships with clients. Further excellent at diffusing any immediate customer relations that require management escalation.
Management of invoicing and payments to satisfy suppliers and ensure the accuracy of accounts receivable and accounts payable information. As well as general bookkeeping duties including reconciling bank statements. Further to this, coding and entering of daily invoices, payroll with in-house accounting software's.
Communication with business stakeholders via phone, email and business platforms. ·
Procurement of inventory and equipment to maintain adequate inventory levels.
Organized company events including holiday parties, team building activities.
Organisation of works schedules in office and on site.
Serviced the business in recruitment, onboarding and training of new employees in line with the business objectives, policies and procedures.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Monitoring payments due and efficient in contacting clients with outstanding payments. ·
Maintenance of a tidy office environment to support efficiency, professionalism and performance objectives. ·
Payroll administration and management of employee personal documentation. ·
Supervision of business administration employees.