Nancy Zabica
Chatswood,NSW
Summary
Skilled Office Manager and Administration Professional with experience in overseeing a diverse range of crucial office functions in a fast paced and dynamic environment. Meticulous in optimising efficiencies, productivity and service quality across a diverse range of office settings and an excellent communicator who is highly organised, goal oriented and adept at reaching important benchmarks.
Overview
19
19
years of professional experience
Work History
Office Manager
Pool Doctor/Australian Pool & Spa Co
Roseville, NSW
03.2011 - 06.2024
- Resolution of customer inquiries in an efficient manner while maintaining positive relationships with clients. Further excellent at diffusing any immediate customer relations that require management escalation.
- Management of invoicing and payments to satisfy suppliers and ensure the accuracy of accounts receivable and accounts payable information. As well as general bookkeeping duties including reconciling bank statements. Further to this, coding and entering of daily invoices, payroll with in-house accounting software's.
- Communication with business stakeholders via phone, email and business platforms. ·
- Procurement of inventory and equipment to maintain adequate inventory levels.
- Organized company events including holiday parties, team building activities.
- Organisation of works schedules in office and on site.
- Serviced the business in recruitment, onboarding and training of new employees in line with the business objectives, policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitoring payments due and efficient in contacting clients with outstanding payments. ·
- Maintenance of a tidy office environment to support efficiency, professionalism and performance objectives. ·
- Payroll administration and management of employee personal documentation. ·
- Supervision of business administration employees.
Practice Manager
Synergy Medical Practice
St Leonard's
07.2009 - 01.2011
Office Manager
Synergy Protection Agency
St Leonard's
07.2005 - 07.2009
Education
High School Certificate -
Willoughby Girls High
Skills
- Office Administration/Management
- Customer Service/Relations
- Computer Skills
- Database Administration
- Scheduling
- Attention to Detail
- XERO software experience
- MYOB Software Experience
- Payroll Processing
- Credit and Collections
- Banking Operations
- Accounts Reconciliation
- Human Resources Management
- Staff Management/Hiring
- Compliance Monitoring
References
References available upon request.
Timeline
Office Manager
Pool Doctor/Australian Pool & Spa Co
03.2011 - 06.2024
Practice Manager
Synergy Medical Practice
07.2009 - 01.2011
Office Manager
Synergy Protection Agency
07.2005 - 07.2009
High School Certificate -
Willoughby Girls High
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