Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
BusinessDevelopmentManager

Sivasangari Kanthavelu

Oakleigh,Australia

Summary

Experienced business development professional with a successful track record in identifying and securing new growth opportunities. Valued for a collaborative approach to teamwork and a results-driven mindset. Proficient in market analysis and strategic partnership development, recognized for adaptability and reliability.

Overview

17
17
years of professional experience

Work History

Business Development Manager

AusPurefoods
09.2024 - Current
  • Develop a growth strategy focused both on financial gain and customer satisfaction
  • Conduct research to identify new markets and customer needs
  • Arrange business meetings with prospective clients
  • Promote the company’s products/services addressing or predicting clients’ objectives
  • Keep records of sales, revenue, invoices etc
  • Provide trustworthy feedback and after-sales support
  • Build long-term relationships with new and existing customers
  • Develop entry level staff into valuable salespeople
  • KEY RESPONSIBILITIES
  • Utilized CRM software to manage sales pipelines effectively, ensuring timely follow-ups with leads and optimal resource allocation among team members.
  • Built long-lasting client relationships through consistent communication, trust-building activities, and excellent customer service.
  • Identified new opportunities for revenue growth and expansion by analyzing industry trends and competitor activity.
  • Collaborated with internal teams to optimize product offerings based on client feedback and market demands, ultimately increasing overall sales performance.
  • Increased lead generation by implementing targeted marketing strategies and conducting thorough market research.
  • Leveraged social media platforms to connect with potential clients, enhancing brand recognition within target industries and markets globally.
  • Developed strategic partnerships with organizations to create mutually beneficial business relationships and enhance company visibility.
  • Delivered engaging presentations at conferences, promoting the company''s products or services to a wider audience and generating leads.
  • Analyzed key performance metrics regularly, using data-driven insights to make informed decisions about future business development efforts.
  • Championed a positive work culture that encouraged collaboration, innovation, and continuous improvement within the business development department.
  • Generated new business with marketing initiatives and strategic plans.

Restaurant Owner

Khesyaan Kitchen
01.2021 - 09.2024
  • Running own Malaysian cuisine restaurant
  • KEY RESPONSIBILITIES

Assistant Distribution

Vocus Communication
05.2017 - 12.2020
  • Process orders within required timeframes
  • Preparation of delivery documentation
  • Providing support to the Distribution Manager in regards to import and export of shipments
  • Processing customer returns
  • Testing hardware
  • Product assembly
  • Handling enquiries (directly relating to hardware and shipments)
  • Maintaining current product knowledge
  • Data analysis and account reconciliation
  • KEY RESPONSIBILITIES

RMA officer

Digicor Pty Ltd
08.2016 - 05.2017
  • Coordinate the Warranty and RMA process as per company guidelines, policies and procedures
  • Communicate with customers and internal team members to provide efficient, high quality after sales support
  • Via phone and email
  • Liaise with vendors and suppliers to establish strong relationships to gain superior support
  • Ensure RMA stock is available and accounted for
  • Update company systems in line with procedures
  • Liaise with warehouse and where necessary couriers to ensure efficient delivery of customer returns
  • KEY RESPONSIBILITIES
  • OHS/ ENVIRONMENT/ QUALITY RESPONSIBILITIES
  • Act in accordance with relevant Occupational Health & Safety Legislation and the company’s Occupational
  • Health & Safety responsibilities
  • Act in accordance with relevant Environmental Legislation and the company’s environmental responsibilities
  • Perform all specified duties under the company’s quality management system
  • COMMUNICATION RESPONSIBILITIES
  • Attend and participate in team/company activities, meetings, and day to day work activities, demonstrating
  • Respect and consideration for individuals, their differences, experiences and expertise;
  • Communicate passionately, effectively and constructively with other team members, company employees
  • Customers and Suppliers;
  • Be aware of and communicate to other employees and to the business, opportunities for business
  • Development, and improvement in policies, procedures and practices;
  • Actively work with and support other team members and/or company employees to achieve business go

Trading Consultant

Bartercard Mornington Peninsula
09.2013 - 08.2016
  • Collating relevant information and data
  • Liaising closely with sales staff and inter-dealer brokers
  • Determining market sentiment via research, valuation and data analysis
  • Monitoring Australia and international market performance
  • Making prices in specific products
  • Providing key parties with daily trading information
  • Interpreting financial/market reports
  • Informing sales staff about market movements/prices
  • Executing trades
  • Gaining information from sales staff about client issues
  • Responsibilities

Store Manager (Sales and Marketing)

Optusconnet, Oakleigh & Box Hill Store
09.2012 - 08.2013
  • Consistently meet and exceeded sales targets
  • Manage and coach the team to achieve monthly targets
  • Induct and train staff
  • Office administration duties
  • Excellent communication skills
  • Marketing; creating posters, advertise in paper, magazine, radio and create a new deal offer on products
  • Responsibilities

Customer Interaction Service for OPTUS

OCIS
06.2010 - 09.2012
  • Inbound calls in sales
  • Customer Service Specialist
  • Responsibilities

Administration Assistant

Accounting Firm (Jeff and Foden Associates)
03.2009 - 10.2009
  • Administration duties
  • Responsibilities

Appointment Fixer/Team Leader

Gigaforce (Optus)
10.2008 - 02.2009
  • Inbound calls in sales
  • Customer Service Specialist
  • Responsibilities

Corporate Consultant

Fuszion
04.2008 - 08.2008
  • Making calls and booking appointments
  • Responsibilities:

Education

CertificateVI - Training and Assessment

Selmar Institute
10.2010

Diploma - Financial Services1 (ASIC PS146)

Selmar Instituted
Melbourne, VIC
01.2008

Bachelor - Multimedia

Swinburne University of Technology
06.2006

MYOB - undefined

NMIT
06.2005

Diploma - Multimedia Application

Cosmopoint Institute
06.2004

Skills

  • Strong customer service focus; face to face and via telephone
  • Excellent time management and communication skills
  • Enthusiastic, optimistic with a “can-do” attitude and proven track record of excellence and dependability
  • Diligent and detail oriented with strong analytical skills
  • CRM proficiency
  • Brand positioning
  • Industry expertise
  • Customer service
  • Team collaboration
  • Team leadership
  • Verbal and written communication
  • Proposal development
  • Client relationship building
  • Decision-making
  • Relationship building and management
  • Negotiations
  • Training and mentoring
  • Goals and performance
  • Team building
  • Strategic business planning
  • Business development and planning
  • Sales presentations
  • Training and development
  • Staff management
  • Relationship development
  • Prospect targeting
  • Key decision making
  • Performance goals
  • Sales leadership
  • Quality control
  • Project management
  • Sales and marketing
  • Business intelligence and analysis
  • Sales tracking
  • Pipeline management
  • Sales expertise
  • Market research
  • Cost management
  • Event planning
  • New business development
  • Performance evaluations
  • Cold calling
  • Prospecting
  • Business planning
  • Market understanding
  • Forecasting
  • Market trend analysis
  • Marketing
  • Competitor monitoring
  • Business development
  • Marketing expertise
  • Business administration
  • Promotional planning
  • Market tracking
  • Product demonstrations

Accomplishments

    .

Languages

Malay
Full Professional
Tamil
Full Professional
English
Full Professional

Timeline

Business Development Manager

AusPurefoods
09.2024 - Current

Restaurant Owner

Khesyaan Kitchen
01.2021 - 09.2024

Assistant Distribution

Vocus Communication
05.2017 - 12.2020

RMA officer

Digicor Pty Ltd
08.2016 - 05.2017

Trading Consultant

Bartercard Mornington Peninsula
09.2013 - 08.2016

Store Manager (Sales and Marketing)

Optusconnet, Oakleigh & Box Hill Store
09.2012 - 08.2013

Customer Interaction Service for OPTUS

OCIS
06.2010 - 09.2012

Administration Assistant

Accounting Firm (Jeff and Foden Associates)
03.2009 - 10.2009

Appointment Fixer/Team Leader

Gigaforce (Optus)
10.2008 - 02.2009

Corporate Consultant

Fuszion
04.2008 - 08.2008

Bachelor - Multimedia

Swinburne University of Technology

MYOB - undefined

NMIT

Diploma - Multimedia Application

Cosmopoint Institute

CertificateVI - Training and Assessment

Selmar Institute

Diploma - Financial Services1 (ASIC PS146)

Selmar Instituted

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Sivasangari Kanthavelu