Nandi Makope
Preston,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Product Demonstrator
Thin Lizzy
03.2023 - 09.2023
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
- Increased product awareness by conducting engaging and informative demonstrations to potential customers.
- Prepared and delivered sleek and professional sales presentations to explain product benefits.
Sales Associate
Bendon Lingerie
01.2020 - 01.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate - Christmas Casual
Cotton On Group
09.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Assistant
Postie Plus
10.2016 - 10.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Bachelor of Science - Speech Pathology
Massey University
Massey, New Zealand 05.2023
Skills
- Quick-learning
- Customer Focus
- Brand Awareness
- Teamwork and Collaboration
- Customer Service
Timeline
Product Demonstrator
Thin Lizzy
03.2023 - 09.2023
Sales Associate
Bendon Lingerie
01.2020 - 01.2023
Sales Associate - Christmas Casual
Cotton On Group
09.2019 - 01.2020
Sales Assistant
Postie Plus
10.2016 - 10.2019
Bachelor of Science - Speech Pathology
Massey University
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