Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Nandini Ganji

Sydney,Australia

Summary

Experienced Application Analyst with expertise in MySQL and a proven track record at WorkForce Software. Adept at troubleshooting complex issues and enhancing customer satisfaction through strategic problem analysis and effective communication. Recognized for developing tailored reports and contributing to knowledge base content, driving operational efficiency and user empowerment. Experienced Computer Systems Analyst with a proven track record in analyzing and improving computer systems for efficiency and effectiveness. Proficient in evaluating user needs, designing solutions, and implementing software and hardware upgrades. Skilled in conducting system audits, troubleshooting issues, and recommending improvements to enhance performance and security.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Application Analyst

WorkForce Software
North Sydney, Australia
08.2021 - 03.2025
  • Provide technical support, triage support issues, troubleshoot, identify root cause, and coordinate and escalate to key internal and external resources as required, to effectively resolve all issues.
  • Expertise in Workforce software modules, Time & Attendance(T&A), Emp Center, Demand & Scheduling, Absence Compliance Tracker (ACT), Advance Scheduler (AS) and Workforce Suite.
  • Troubleshoot and resolve third-party integration issues including SAP, ADP, and Workday, often involving API-level diagnostics.
  • Perform system testing in dev/sandbox environments to replicate user issues and propose long-term fixes.
  • Develop custom reports using SQL and MySQL; analyze payroll discrepancies and produce actionable insights.
  • Having 3 years of hands-on experience with Workforce Software Application as Consultant & SME.
  • Technical troubleshooting and triage capability to quickly review and prioritize multiple incoming Data-load, Data-script via MYSQL Workbench on client accounts.
  • Troubleshoot incidents and actively work to resolve them or escalate to Product or Development ensuring sufficient level of information has been provided.
  • Contribute to customer self-help by authoring relevant knowledge base content and maintaining internal knowledge base articles and process documentation.
  • Performed various database operations and executed different queries on Database Servers according to the requirement of the client (MySQL Workbench and DbVisualizer).
  • Configuring the Award and Payroll XML for the product (Forecasting & Scheduling) and uploading the xml files to the SFTP using WinSCP.
  • Conduct root cause analysis for recurring issues and collaborate with engineering to implement permanent resolutions.
  • Ensure SLA adherence and incident resolution using Salesforce ticketing system.
  • Assist with the setup and implementation of payroll systems like SAP, ADP, or Workday.

System Administrator

BlueScale IT
Sydney, Australia
02.2020 - 07.2021
  • Building, configuring, patching, upgrading, and deploying of new PC's and laptops.
  • Monitor server event logs, performance logs, network monitoring, and checking the status of server backups on Microsoft Azure.
  • Developed process improvements and created process guides and articles in Knowledge Base to improve operational efficiency.
  • Proactively identified and decommissioned unused hardware resources reducing operational costs and taking care of inventory-asset management.
  • Getting quotes from vendors for damaged goods and replacing devices under warranty.
  • Worked with Meraki networking throughout the corporate infrastructure.
  • Worked extensively within the corporate Active Directory and Group Policy management console.
  • Point of contact for On-Call for the team to provide clients 24x7 on-call services, including critical system monitoring and restoration.
  • Performs day-to-day maintenance and troubleshooting or installation of network equipment.
  • Performed monthly server patching for security updates and windows updates for servers.
  • Investigating, resolving, and closing user reported PC problems and application issues through our ticketing system.
  • Providing a high level of customer service at all times.

ICT Support Officer

Jurlique International
Sydney, Australia
08.2019 - 12.2019
  • Providing first line Helpdesk support to global users within the Jurlique Group.
  • Support the Sydney Corporate team with adhoc IT Helpdesk requests, equipment, and other forms of technology.
  • Creating new users on active directory and providing all the access to new employees.
  • Performing staff Inductions and providing one on one training on use of IT equipment.
  • Providing support to all retail stores and providing remote support to international users and staff working from home.
  • Assisting users with VPN, O365 applications, Passwords, or any connectivity issues.
  • Managing the assets of all the hardware including laptop and mobile phones and update in inventory.
  • Managing the Sydney Corporate server room and conducting visual inspections on a weekly basis.
  • Set up and troubleshooting windows and Mac desktop, laptops and all the hardware.
  • Ensuring in providing service through phone, email and remote support to end users.
  • Ensuring incident management is recorded, monitored, and managed through our fresh service application.

IT Support Intern

Manvision Consulting
Parramatta, Australia
04.2019 - 07.2019
  • Level-1 support diagnose and troubleshoot technical issues including account set up and network configuration.
  • Gathers and analyzes the information about the user's issue and determining the best way to resolve their problem.
  • Research and identifying solutions to software and hardware issues.
  • Tracking computer system issues with agreed time limits.
  • Escalating unresolved issues to appropriate internal teams.
  • Ensuring complaints and requests are resolved within a Service Level Agreement.
  • Ticket routing and escalation to Level 2 and Level 3 support and updating daily trackers with ticket data.
  • Planning future improvements, suggesting IT solutions to business problems.
  • Making sure all IT meets ITIL standards.
  • Establish friendly environment with users and support teams to improve satisfaction results.

Technical Analyst

Intelnet Global Services
Hyderabad, India
05.2014 - 07.2016
  • Company Overview: Company Overview: Google Client
  • Project deals with online shopping advertisements, with a specific generated tool, validating and categorizing the product images provided by the different merchants to ensure quality and standards.
  • Identify the inappropriate product images and reporting them to the merchant.
  • Protecting integrity and privacy of users and following the guidelines.
  • Good Knowledge on products and categorizing shopping ads that include product information such as product image, price, product rating and availability.
  • Good Experience in Security like Anti-virus (Security & Vulnerability).
  • Working knowledge of data loss detection and prevention technologies.
  • Basic SQL statements is used to communicate and perform tasks such as update data on a database or retrieve data from a database.
  • Monitoring and analyzing the performance of upgraded system, keeping track of its performance, reliability, risks, and benefits.
  • Great communication skills and the ability to break down and explain complex data security problems.
  • Company Overview: Google Client

Education

ACS Professional Year Program - ICT

Education Center of Australia ECA
Sydney, Australia
01.2020

Masters of Information Technology - Computer Networking and Security

University of Charles Sturt
Sydney, NSW
01.2019

BACHELORS of Technology -

St. Peters Engineering College
Hyderabad, India
06.2014

Skills

  • Customer support
  • Application integration
  • Business process improvement
  • Application analysis
  • SQL, MySQL, Microsoft SQL Server, DbVisualizer
  • Power BI, Advanced Microsoft Excel, Power Query
  • Application Support (WorkForce Software, SAP, ADP, Maximo)
  • API & Integration Support (REST, XML, Dell Boomi, Postman)
  • CRM Systems: Salesforce, Jira, Zendesk
  • Technical Documentation & Knowledge Base Development
  • Troubleshooting & Root Cause Analysis
  • Timesheet & Payroll System Support
  • Testing Environments & UAT
  • Microsoft Suite (Office 365, Teams, SharePoint)
  • Windows OS, Linux, Microsoft Azure
  • Excellent Time Management & Analytical Thinking

Certification

  • ITIL V4 Foundation
  • CSM Certified

References

Can be provided up on request.

Timeline

Application Analyst

WorkForce Software
08.2021 - 03.2025

System Administrator

BlueScale IT
02.2020 - 07.2021

ICT Support Officer

Jurlique International
08.2019 - 12.2019

IT Support Intern

Manvision Consulting
04.2019 - 07.2019

Technical Analyst

Intelnet Global Services
05.2014 - 07.2016

ACS Professional Year Program - ICT

Education Center of Australia ECA

Masters of Information Technology - Computer Networking and Security

University of Charles Sturt

BACHELORS of Technology -

St. Peters Engineering College

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