Nandini Devi Mutum
Canberra,ACT
Summary
Skilled administrative and business manager with 12 years of experience and managed a 20 -member cross-functional (product, operations, admin and support) team. Successfully created a product-centric operating model for Indian's fastest growing fintech startup to improve business agility across the Group's portfolio. Further, I am passionate about roles related to Business development, Project management, Portfolio advisory, Strategy consulting and Stakeholder relationship.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Academic Tutor
Australian National University
Canberra, ACT
05.2022 - Current
- Managed a 22 number of APS NIAA cohort to improve and consolidate end-to-end understanding of Evidence based management and Technology and Project Management ; restructured communication flow among inter department activities and action on their problem statement.
Senior Finance Manager
National Institute Of Agricultural Extension
Hyderabad, Telangana
08.2021 - 01.2023
- Business transformation and advisory to 620 new startups on various financial procedures under Government of India.
- Acted as an advisory and consultant to the Director of Agriculture- Extension, Govt. of India for a US$43.6 Bn Honey bee project.
- Led the India Seed Fund Scheme Project of US$17 Mn supervised by Director General and Director, MANAGE, Ministry of Agriculture, Govt. of India and successfully received funding of AUD$1.2 Mn for 3 years.
Assistant Vice President
Axis Bank Ltd
04.2019 - 07.2021
- Supervised branch operations size of AUD$10 Mn turnover with 3000+ customer base. Led the collection and customer feedback analysis data, identified key improvement scale, implemented measures that reduced 30% customer complaint and 25% increase in customer satisfaction.
- Transformed 350 nonprofitable accounts into profitability within 6 months ( June- Dec 2020). Excellent WHS branch rating for 7 consecutive years.
- Reduced bank losses from bank fraud of AUD$7 Million by setting successful risk management policies in 2019 and demonstrated the capacity to adopt and develop new practices in developing new ideas, projects, and opportunities for the branch.
Zonal Service Manager
Niyo Solutions Inc
10.2018 - 04.2019
- Launched digital Niyo apps in 2019.
- Improved customer satisfaction ratings to 72.6% from 43% by strategizing robust complaint management cycle and finding appropriate solutions to 4300+ group payroll accounts in North Region ( India).
Senior Manager
HDFC Bank Ltd
09.2012 - 04.2017
- Managed and directed a yearly turnover of AUD$8Mn in 2013.
- Turnaround a chronic loss-making branch within 9 months.
- Completed 5 Satisfactory WHS Audit, 2012-2017.
- Acquired 3 largest Government accounts worth $.75Mn ( AUD) in 2013. Project Champion for Clean and Green Campaign and guided 2 literacy camps across 9 villages in 2013-2014.
Education
Masters - International Management
Research School of Management At Australian National University
10.2023
Master of Business Administration -
University of Exeter Business School
Exeter, United Kingdom10.2018
Skills
- Project Management
- Stakeholder relationship
- Portfolio and Advisory
- Team Leadership
- Business development
- CRM Platforms
- Problem-Solving
Leadership Experience - International
- Events Administration ( ANU Level 5), 08/2022 to Current - Australian National University – Australia - Responsible for organizing events, stakeholder relationship management, memberships including financial management of University House.
- Consultant - Coca Cola Beverages Sri Lanka Ltd ( Colombo) - Consulted sustainable strategies for Waste management under the 2030 SDG goal of Give back life. Report successfully published in the Annual newsletter of Coke in 2018.
- MBA Consultant - Barclays Plc ( London) - Consulted a project on Water Management in Banking towards innovative sustainable banking.
- Chief Consultant – Care And Development Organization ( Remote Kathmandu) -Developed three Agri outreach programs on women empowerment in 2021. Empowered 1750 women households in 2022 to be self-sustainable by developing the microfinance concept and Channeled key volunteers from US, Austria as a part of fundraising plan
Accomplishments
- Successfully consulted and published 2 major projects, Honey Bee and India Seed Fund Scheme, under the Department of Agriculture in 2021
- Best Consultant for Corporate Social Responsibility for the Department of Agriculture, managed by Axis Bank Ltd in 2020 catering 2000 Government employees.
- Recognized as employee of the Year 2019-2020, for outstanding performances and team contribution, Axis Bank Ltd.
- Recognized as Best Manager from 2012-2017, for outstanding business acquisition and team management, HDFC Bank Ltd.
- Awarded Chevening Scholarship for Leadership in 2017, UK.
Certification
- Certified member of Indian Institute of Banking and Finance, India.
- Board member - University of Science and Technology Meghalaya, India
- Global Excellence Award, University of Exeter Business School, UK.
- Member - National Service Scheme, Govt. of India.
- Certification on Sustainable Drive in Business - Kedge Business School, France.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Academic Tutor
Australian National University
05.2022 - Current
Senior Finance Manager
National Institute Of Agricultural Extension
08.2021 - 01.2023
Assistant Vice President
Axis Bank Ltd
04.2019 - 07.2021
Zonal Service Manager
Niyo Solutions Inc
10.2018 - 04.2019
Senior Manager
HDFC Bank Ltd
09.2012 - 04.2017
Masters - International Management
Research School of Management At Australian National University
Master of Business Administration -
University of Exeter Business School
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