Nanduni Nirmani Porage Dona
17 , Kilmarnock loop Kinross Joondalup,WA
Summary
ABOUT ME I am motivated and skilled individual who wants to use my skills and accept challenges I am ambitioned Hardworking Individual who always keen on learning new skills and willing to try and push myself to reach my full potential.
Overview
9
9
years of professional experience
Work History
Assistance Manager - Career Guidance (Marketing)
Australian College of Business and Technology, ECU Australia
08.2021 - 07.2023
- A member of Navitas group in Australia) affliated with ECC and
- Supervised operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Engaged in marketing campaigns including television interviews
- Trained the new staff
- Developed strategy to increase sales and drive profits.
- Managed enrollments and engaged in sales and marketing promotions
Food Consultant
Ibsons Choice Cafe
05.2023 - 07.2023
- Monitored quality control in kitchen area and tracked and ordered food and supplies.
- Dynamic professional specializing in culinary guidance, menu design, and crafting special occasion cakes for diverse clients.
- Drive business success through innovative culinary solutions and client satisfaction.
Assistant Demonstrator
Cherries Cake, Academy
04.2023 - 07.2023
- Support lead demonstrator in workshops, prep ingredients, guide participants, ensure program success. Collaborate for inspiring and educational cake-making experiences.
Career Guidance Counselor
Australian College of Business and Technology
11.2016 - 08.2021
- Guided the students about studying Australia , done the university application process until they get the offer.
- Done the Enrollment for ACBT, ECU, ECC programs as well as all English Proficiency classes and exams.
- Developed education plans based on individual needs.
- Equipped students with courses search skills to increase success chances.
Customer Service Associate
First Source Dialog Solutions
02.2015 - 09.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants promptly.
- Provided training and support to new associates to help provide high-quality customer service.
- Delivered prompt service to prioritize customer needs.
Data Entry Operator
Evolve Technologies
10.2014 - 12.2014
- Completed data entry tasks with accuracy and efficiency.
- Corrected data entry errors to prevent duplication or data degradation.
Education
MASTER OF MARKETING AND INNOVATION MANGT -
EDITH COWAN UNIVERSITY
Australind, WA07.2025
B.Sc (Hons) - Business Management
CARDIFF METROPOLITAN UNIVERSITY
Sri Lanka06.2021
Postgraduate Diploma - Marketing
Sri Lanka Institute of Marketing (SLIM)
Sri Lanka07.2021
Advanced Certificate &Diploma of Business Managt - Business
National Institute of Business And Management (NIB
Sri Lanka12.2017
Diploma - Psychology and Counselling
International College of Business And Technology (ICBT)
Sri Lanka08.2022
Certificate in Baking and Decorating -
Cherries Cake Academy
Sri Lanka05.2023
Certificate in Deserts And Exclusive Cakes -
Cherries Cake Academy
Sri Lanka07.2023
High School Diploma -
Cherries Cake Academy
Sri Lanka03.2023
Skills
- Communication Skills
- Customer Service
- Leadership Skills
- Food and Beverage Preparation
- Time Management
- Team work
- Creativity
Accomplishments
Trained Navigate and Sales force member ( former pillarhead at ACBT Campus Sri Lanka )
Best Performer at many ACBT program semester enrollments
Best Performer Firstsource Dialog Solutions | Feb 2016
Top Call Talker of the Dialog Contact Center Firstsource Dialog Solutions |May 2016
Team Member of Contact Center Team of the Year - Golden Award Firstsource Dialog Solutions | 2015
Vice Caption of FDS Cricket Team - Gold Medalist 2016
Additional Information
- Best Performer Firstsource Dialog Solutions | Feb 2016
- Top Call Talker ofthe Dialog Contact Center Firstsource Dialog Solutions |May 2016
- Team Member of Contact Center Team of the Year - Golden Award Firstsource Dialog Solutions | 2015
- Vice Caption of FDS Cricket Team - Gold Medalist 2016
- Captain of Ladies Cricket Team - ACBT Campus
EXTRA CURRICULAR ACTIVITIES
● Volunteer at Commonwealth Youth Forum 2013
● Volunteer at World Conference on Youth 2014
● Volunteer at International Movement of Community Development
● Volunteer at Religious Youth Services 2014
● Volunteer at Olympic Truce Peace Campaign Network Sri Lanka
● Event Coordinator - lnfotel Expo 2014
● Secretary in Habarakadawatta Youth Club
NON RELATED REFEREES
Chandima Pitigala
Program Instructor and CEO
Cheeries Cake Academy
0094 76 222 4986
Wasanthi Madurapperuma
Associate Principal Australian College of Business and Technology
00947699499
wasanthi.madurapperuma@acbt.lk
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food Consultant
Ibsons Choice Cafe
05.2023 - 07.2023
Assistant Demonstrator
Cherries Cake, Academy
04.2023 - 07.2023
Assistance Manager - Career Guidance (Marketing)
Australian College of Business and Technology, ECU Australia
08.2021 - 07.2023
Career Guidance Counselor
Australian College of Business and Technology
11.2016 - 08.2021
Customer Service Associate
First Source Dialog Solutions
02.2015 - 09.2016
Data Entry Operator
Evolve Technologies
10.2014 - 12.2014
MASTER OF MARKETING AND INNOVATION MANGT -
EDITH COWAN UNIVERSITY
B.Sc (Hons) - Business Management
CARDIFF METROPOLITAN UNIVERSITY
Postgraduate Diploma - Marketing
Sri Lanka Institute of Marketing (SLIM)
Advanced Certificate &Diploma of Business Managt - Business
National Institute of Business And Management (NIB
Diploma - Psychology and Counselling
International College of Business And Technology (ICBT)
Certificate in Baking and Decorating -
Cherries Cake Academy
Certificate in Deserts And Exclusive Cakes -
Cherries Cake Academy
High School Diploma -
Cherries Cake Academy
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