Nanette Farrell
Tailem Bend,SA
Summary
Dynamic professional with a proven track record in leadership and operational management within fast-paced service environments, poised to transition into a new field. Expertise in team coordination and conflict resolution, complemented by a strong commitment to enhancing customer experiences. Eager to leverage transferable skills to deliver value and drive efficiency in a new role, contributing to organizational success and growth. Adaptable and results-oriented, ready to embrace new challenges and opportunities for impact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Duty Manager
The Old Mill Inn
04.2025 - 11.2025
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Duty Manager
Riverside Hotel
02.2024 - 03.2025
- Supervised daily operations to ensure smooth front desk and guest service functions.
- Trained and mentored junior staff on customer service best practices and hotel procedures.
- Resolved guest complaints efficiently, enhancing overall satisfaction and loyalty.
- Implemented process improvements that increased operational efficiency in hotel management systems.
- Coordinated with housekeeping and maintenance teams to uphold high standards of cleanliness and safety.
Duty Manager
Wellington Hotel
06.2023 - 02.2024
- Overseeing daily operations, managing staff, ensuring compliance with Liquor Licensing and Gaming Regulations, Balancing tills and closing Hotel at end of trade or opening to begin trade.
- Ensured compliance with health and safety regulations, fostering a safe environment for guests and employees.
Restaurant Supervisor
The Bend Motorsports Park
10.2022 - 06.2023
Food and Beverage Attendant
Bridgeport Hotel Murray Bridge
05.2022 - 10.2022
Education
Murray Bridge High School
Murray BridgeSkills
- Knowledge of the Industry
- Customer Service
- Product knowledge
- Conflict Resolution skills
- Budget management
- Strong leadership
- Customer service focus
- New employee training
- Team supervision
- Attention to detail
- Professionalism and integrity
- Shift scheduling
Certification
RSG3
RP
TAB
Timeline
Duty Manager
The Old Mill Inn
04.2025 - 11.2025
Duty Manager
Riverside Hotel
02.2024 - 03.2025
Duty Manager
Wellington Hotel
06.2023 - 02.2024
Restaurant Supervisor
The Bend Motorsports Park
10.2022 - 06.2023
Food and Beverage Attendant
Bridgeport Hotel Murray Bridge
05.2022 - 10.2022
Murray Bridge High School
Leadership Experience
- Successfully led a team to provide customer satisfaction and guest experience while reaching expected targets
- Former State and National Basketball referee at Basketball SA, Basketball Australia and Australia Defence Force
Roles And Responsibilities
- Overseeing daily operations
- Managing staff
- Ensuring compliance with Liquor Licensing and Gaming Regulations
- Balancing tills and closing Hotel at end of trade or opening to begin trade