Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nanise He Moui Foou Tupou Uatahausi

Nanise He Moui Foou Tupou Uatahausi

Summary

Dynamic professional with a proven track record at Sigma Health Care, excelling in teamwork and customer service. Recognized for enhancing operational efficiency through critical thinking and strong organizational skills. Adaptable and dependable, I thrive in fast-paced environments, consistently delivering high-quality results while fostering positive relationships with colleagues and clients.

Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Track record of fostering safe and supportive environment through empathy and adaptability.

Qualified Desired Position known for providing compassionate care and support to individuals with diverse needs. Demonstrated ability to assist clients in daily activities and emotional well-being, ensuring comfortable and safe environment. Proven skills in effective communication and problem-solving.

Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.

Professional caregiver with strong background in providing comprehensive support services. Adept at fostering collaboration within teams and ensuring needs are met efficiently. Skilled in crisis intervention, emotional support, and daily living assistance. Reliable and adaptable, consistently contributing to positive outcomes for clients and colleagues.

Reliable Job Title enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with Number years of experience building community and developing social skills through incremental therapeutic techniques.

Caring and empathetic Job Title with Number years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Hand

Sigma Health Care
09.2024 - 05.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Supervisor

Decor Innovation
09.2022 - 07.2024
  • Supervised daily operations to ensure adherence to quality standards and timelines.
  • Trained team members on best practices for product handling and safety protocols.
  • Streamlined inventory management processes, improving efficiency in stock replenishment.
  • Conducted performance evaluations to identify areas for improvement among staff members.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Fostered a positive work environment, encouraging teamwork and open communication among staff.
  • Resolved operational issues promptly, minimizing disruptions to production schedules.
  • Collaborated with management to develop strategies for optimizing workflow efficiency.
  • Implemented training programs that enhanced team productivity and skill development.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.

Support Worker

Disability Support Services
03.2022 - 11.2023
  • Assisted individuals with daily living activities, promoting independence and dignity.
  • Supported clients in developing skills for community integration and social interaction.
  • Collaborated with healthcare professionals to ensure holistic care plans were implemented effectively.
  • Maintained accurate records of client progress and communicated updates to relevant stakeholders.
  • Adapted communication styles to meet diverse needs of clients, fostering trust and rapport.
  • Participated in training sessions to enhance knowledge of best practices in support work.
  • Implemented safety protocols, ensuring a secure environment for clients and staff alike.
  • Engaged clients in recreational activities to promote physical and emotional well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Promoted community integration by providing extensive physical, emotional and social support.

Warehouse Despatch Officer

Expeditors
09.2020 - 12.2021
  • Executed daily operational tasks to ensure smooth workflow and adherence to company policies
  • Assisted in training new officers on procedures and compliance standards
  • Managed documentation processes to maintain accurate records and reports
  • Supported team in implementing safety protocols, enhancing workplace security
  • Streamlined communication between departments, improving response times and efficiency
  • Monitored inventory levels and coordinated supply requests for operational needs
  • Conducted regular audits of processes to identify areas for improvement
  • Collaborated with senior officers on strategic initiatives to optimize resource allocation
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
  • Coordinated operations with other emergency service groups.
  • Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
  • Ensured compliance with national and local laws through regular policy reviews and updates.
  • Improved team morale and performance with consistent feedback and recognition of achievements.
  • Advocated for adoption of new technologies to improve crime detection and prevention, overseeing integration of advanced surveillance systems.

Receptionist

Chemist Warehouse
12.2019 - 08.2020
  • Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
  • Provided exceptional customer service, addressing inquiries and concerns in a timely manner.
  • Maintained accurate records of prescriptions and inventory using pharmacy management software.
  • Coordinated communication between pharmacists and customers to streamline prescription processes.
  • Assisted in training new staff on operational procedures and customer service standards.
  • Conducted regular inventory checks, minimizing discrepancies and ensuring product availability.
  • Implemented organizational systems to enhance workflow efficiency in the reception area.
  • Supported promotional activities by disseminating information about health products and services to customers.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Record Officer

Vaiola Hospital
02.2016 - 11.2019
  • Managed electronic and physical records to ensure compliance with organizational policies
  • Coordinated document retrieval processes, enhancing efficiency in information access
  • Implemented filing systems that improved record organization and retrieval speed
  • Assisted in training new staff on record-keeping procedures and software usage
  • Conducted regular audits of records to maintain accuracy and integrity
  • Supported data entry tasks, ensuring timely updates to databases and tracking systems
  • Developed user-friendly guides for staff on best practices for records management
  • Collaborated with departments to streamline documentation workflows and reduce bottlenecks
  • Advised management on best practices for records management, supporting company-wide initiatives to improve efficiency.
  • Conducted regular audits of record-keeping systems to identify areas of improvement and implement corrective measures.
  • Developed and implemented training programs for new Records Officers, resulting in increased efficiency and consistency across the team.
  • Established backup procedures for critical documents, safeguarding against potential loss due to natural disasters or other unforeseen events.
  • Participated in ongoing professional development opportunities to stay up-to-date on industry trends and best practices in records management.
  • Collaborated with cross-functional teams to establish document retention schedules, ensuring compliance with industry regulations and company policies.
  • Enhanced records accuracy by implementing a comprehensive filing system and verifying all documents upon entry.
  • Assisted in the creation of records-related policies and procedures, contributing to a comprehensive approach to information management across the organization.
  • Maintained strict confidentiality standards, ensuring the privacy of sensitive information for clients and employees.
  • Streamlined records retrieval processes, reducing wait times for internal and external stakeholders.
  • Facilitated seamless transitions between paper-based and electronic record-keeping systems by developing clear guidelines for staff members to follow during migration periods.
  • Optimized space utilization by consolidating redundant files and reallocating available resources efficiently within storage facilities.
  • Served as a subject matter expert on records-related matters during legal proceedings or audits, reinforcing company credibility through accurate representation of relevant documentation.
  • Managed physical storage units, maintaining organization and accessibility of archived files.
  • Developed strong relationships with vendors to ensure timely delivery of supplies and equipment, maintaining productivity within the department.
  • Responded promptly to requests for information from internal departments or external parties, fostering positive working relationships throughout the organization.
  • Implemented quality control measures to maintain high levels of data integrity within both paper-based and digital archives.
  • Oversaw the secure disposal of outdated or irrelevant records in accordance with established guidelines, minimizing risk associated with data breaches or non-compliance fines.
  • Reduced document retrieval time by creating a user-friendly electronic database for staff access.
  • Monitored key performance indicators for the department, identifying areas for improvement and taking action to address gaps in efficiency or effectiveness.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Followed confidentially regulations to maintain privacy.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Generated reports from database systems to track records.
  • Transferred inactive records to storage to free up space and preserve history.
  • Developed efficient filing system to retrieve records quickly.
  • Followed established policies and procedures to maintain compliance with regulations.
  • Updated records with new information.
  • Utilized document imaging software to index, store and retrieve records.
  • Provided training to new records clerks to improve knowledge and skills.
  • Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Created and maintained electronic filing system for quick and easy retrieval of records.
  • Assisted with record management system implementation and maintenance to streamline operations.
  • Verified accuracy of patient information in medical records.

Education

Bachelor In Medical Laboratory Science -

University South Pacific
Tongatapu,Tonga
08.2018

Year 12 -

Tonga High School
Nukualofa,Tonga
12.2016

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Certification

First Aid

Cpr

Ndisw

Languages

English
Native or Bilingual
Tongan
Native or Bilingual

Timeline

General Hand

Sigma Health Care
09.2024 - 05.2025

Supervisor

Decor Innovation
09.2022 - 07.2024

Support Worker

Disability Support Services
03.2022 - 11.2023

Warehouse Despatch Officer

Expeditors
09.2020 - 12.2021

Receptionist

Chemist Warehouse
12.2019 - 08.2020

Record Officer

Vaiola Hospital
02.2016 - 11.2019

Bachelor In Medical Laboratory Science -

University South Pacific

Year 12 -

Tonga High School

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Nanise He Moui Foou Tupou Uatahausi