NANPAT CHULSUKHON
Eschol Park,Australia
Summary
Dedicated and proactive professional with a passion for delivering exceptional customer service. I possess strong problem-solving skills, a positive attitude, and the ability to work efficiently in fast-paced environments. I thrive in team settings and am eager to contribute to the success of your team.
Overview
22
22
years of professional experience
Work History
Customer Service Attendant
Wilson Parking
CBD
10.2024 - Current
- Managing customer inquiries and resolving issues efficiently
- Handling cash transactions with accuracy and Making Parking tickets
- Maintain Excellent customer service standards
Guest Support officer
The STAR Sydney
Sydney
01.2012 - 10.2024
- As a Guest Support officer, my key focus is to support the business in supervising and responding to signs of gambling problems displayed by guests, identifying and responding to gambling related harm, guest interactions, Exclusion Orders and the revocation processes
- A major component of the Guest Support Officer (GSO) role is to observe and enforce safe gambling practices
- This will be conducted in alignment with the SAFER GAMBLING ICM13 PROCESS MODEL
- The GSO is integral in educating all active patrons the merit of safer gambling
- It is essential that the GSO make genuine attempts to ensure all guests adhere to the time play management protocols
Table Games Dealer & Higher Duty Gaming Supervisor
The STAR Sydney
Sydney
01.2012 - 10.2024
- Lead a number of table games, including Blackjack, Baccarat and others while assisting customers with game-related needs
- Distribute cards, chips and other equipment to patrons according to the table game and monitor returned equipment for any tampering
- Provide information about the rules of the game and observe players for appropriate activity while at the table
- Promote Star Club Loyalty Program to guests, outline benefits/rewards of membership
- Interact with floor supervisors to share concerns and information as well as any misconduct or suspicious behaviour during the course of game play
- Exchange money for chips and collect chips for losing bets and direct winning patrons to the cashier at the end of the gaming session for payout
- Monitor game pace and play while maintaining a positive and fun environment for patrons
- Attend staff meetings to address issues and maintain quality and brand representation on the game floor
Cashier
Harris Farm
Edgecliff
01.2008 - 01.2012
- Processing payments: I use cash registers, EFTPOS machines, or POS systems to process payments from customers
- I was also handled coupons and discount vouchers
- Providing receipts: I was issuing receipts to customers after processing their payments
- Bagging items: I bag items for customers after processing their purchases
- Customer service: I was often the main point of contact for customers in stores
- Always friendly and approachable, and provide assistance when needed
- Maintaining accuracy: I ensured the accuracy of cash registers and transactions and verified product prices using scanning devices to ensure accuracy
- Keeping the area clean: I always keep my workstation and the checkout area clean and tidy
Account Executive
Virgin Radio Thailand
Bangkok, Thailand
05.2003 - 07.2004
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
Education
Certificate lll - Hospitality
Nationally Recognised Training
Sydney, Australia01.2016
Master of Arts - Master of Creative Enterprise
Central Queensland University
Sydney, NSW03-2009
Bachelor - communication art (Public Relations)
Suan Dusit University
Bangkok, Thailand01.2003
Skills
- MS Office 365 Word
- PowerPoint
- Excel
- Teams
- Google Chrome
- Bi-lingual (English and Fluent Thai)
- Awareness of Workplace Health and Safety Principles
Hobbies and Interests
- Meeting new people
- Reading
- Travel
Keyskills
Bi-lingual (English and Fluent Thai), Awareness of Workplace Health and Safety Principles
Personal Qualities
- Leader
- Team worker
- Honest
- Hardworking
- Enthusiastic
- Punctual
- Attention to detail
- Positive attitude
- Outgoing
- Attentive listener
Timeline
Customer Service Attendant
Wilson Parking
10.2024 - Current
Guest Support officer
The STAR Sydney
01.2012 - 10.2024
Table Games Dealer & Higher Duty Gaming Supervisor
The STAR Sydney
01.2012 - 10.2024
Cashier
Harris Farm
01.2008 - 01.2012
Account Executive
Virgin Radio Thailand
05.2003 - 07.2004
Certificate lll - Hospitality
Nationally Recognised Training
Master of Arts - Master of Creative Enterprise
Central Queensland University
Bachelor - communication art (Public Relations)
Suan Dusit University
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