Naoko Blackwell
9 Jones Court Caboolture
Summary
Residing in Australia for over 15 years, I have developed strong organisational and communication skills through managing household responsibilities, including school communications for my three children, and handling various administrative tasks.
I recently completed a Community Services Certificate 3, gaining hands-on experience through a vocational placement at Caboolture Neighbourhood Centre, where I continue to volunteer while seeking further opportunities. I am eager to leverage my skills, including language proficiency and cross-cultural understanding, in professional settings.
Prior to moving to Australia, I worked for 5 years in a Japanese financial broking company,regularly handling English documents and communication in a multicultural environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Caboolture Neighbourhood Centre
07.2024 - Current
- Provide front-desk services, assisting clients with inquiries, resolving issues, and referring them to external services as needed.
- Handle a high volume of client interactions and phone calls, enhancing communication and problem-solving skills in a fast-paced environment.
- Support the center’s daily operations while gaining practical customer service experience, with a focus on serving a diverse community.
- Assist with computer data entry tasks, such as managing client appointments, sending appointment reminders via SMS or email, and checking and responding to emails.
Front Desk Receptionist
IIA
07.2010 - 08.2010
- Customer Service: Assisted clients with inquiries, provided information, and addressed their needs.
- Phone Management: Handled incoming calls, directing them to the appropriate departments or providing information.
- Data Entry: Performed computer data entry tasks, maintaining accurate records and schedules.
- Student Support: Advised students on course-related matters and provided guidance as needed.
- Orientation Preparation: Assisted in preparing orientation materials and organising sessions for new students.
Back Offiice
Totan ICAP Co., Ltd.
07.2004 - 04.2009
- Preparation of Trade Confirmations: Regularly prepared and verified trade confirmation documents to ensure accuracy and compliance, playing a key role in transaction validation processes.
- General Office Support in English: Handled daily office tasks, including maintaining Excel and Word documentation, producing daily trade summaries, and managing records for streamlined reporting.
- Communication: Collaborated with team members in a multicultural environment, frequently using English to communicate with clients.
- Engaged with clients via phone, fax, and email to clarify and confirm trade details, fostering clear and reliable communication.
Education
Certificate III - Community Services
Designer Life Caboolture
Caboolture, QLD08.2024
Certificate III - Adult Migrant English Programme
TAFE Queensland Bracken Ridge Campus
Bracken Ridge QLD2010
English Language
Capstone English Mastery Center
Portland, Oregon2001
Skills
- Fluent in both Japanese and English: Strong command of both languages with daily practical experience communicating with native English speakers in various settings, including phone interactions and customer service
- Customer Service: Experienced in handling client inquiries and resolving issues professionally in a community center setting
- Translation Capabilities: Strong command of both English and Japanese, able to handle translations with cultural awareness and accuracy
Certification
Community Services Certificate 3
Blue Card
First Aid and CPR
Languages
Japanese
Native or Bilingual
English
Professional Working
Timeline
Front Desk Receptionist
Caboolture Neighbourhood Centre
07.2024 - Current
Front Desk Receptionist
IIA
07.2010 - 08.2010
Back Offiice
Totan ICAP Co., Ltd.
07.2004 - 04.2009
Certificate III - Community Services
Designer Life Caboolture
Certificate III - Adult Migrant English Programme
TAFE Queensland Bracken Ridge Campus
English Language
Capstone English Mastery Center