Naoko Blackwell
9 Jones Court Caboolture
Summary
Residing in Australia for over 15 years, I have developed strong organisational and communication skills through managing household responsibilities, including school communications for my three children, and handling various administrative tasks.
I recently completed a Community Services Certificate 3, gaining hands-on experience through a vocational placement at Caboolture Neighbourhood Centre, where I continue to volunteer while seeking further opportunities. I am eager to leverage my skills, including language proficiency and cross-cultural understanding, in professional settings.
Prior to moving to Australia, I worked for 5 years in a Japanese financial broking company,regularly handling English documents and communication in a multicultural environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Caboolture Neighbourhood Centre
Caboolture, QLD
07.2024 - Current
- Provide front-desk services, assisting clients with inquiries, resolving issues, and referring them to external services as needed.
- Handle a high volume of client interactions and phone calls, enhancing communication and problem-solving skills in a fast-paced environment.
- Support the center’s daily operations while gaining practical customer service experience, with a focus on serving a diverse community.
- Assist with computer data entry tasks, such as managing client appointments, sending appointment reminders via SMS or email, and checking and responding to emails.
Front Desk Receptionist
IIA
Brisbane, QLD
07.2010 - 08.2010
- Customer Service: Assisted clients with inquiries, provided information, and addressed their needs.
- Phone Management: Handled incoming calls, directing them to the appropriate departments or providing information.
- Data Entry: Performed computer data entry tasks, maintaining accurate records and schedules.
- Student Support: Advised students on course-related matters and provided guidance as needed.
- Orientation Preparation: Assisted in preparing orientation materials and organising sessions for new students.
Back Offiice
Totan ICAP Co., Ltd.
Tokyo, JAPAN
07.2004 - 04.2009
- Preparation of Trade Confirmations: Regularly prepared and verified trade confirmation documents to ensure accuracy and compliance, playing a key role in transaction validation processes.
- General Office Support in English: Handled daily office tasks, including maintaining Excel and Word documentation, producing daily trade summaries, and managing records for streamlined reporting.
- Communication: Collaborated with team members in a multicultural environment, frequently using English to communicate with clients.
- Engaged with clients via phone, fax, and email to clarify and confirm trade details, fostering clear and reliable communication.
Education
Certificate III - Community Services
Designer Life Caboolture
Caboolture, QLD08.2024
Certificate III - Adult Migrant English Programme
TAFE Queensland Bracken Ridge Campus
Bracken Ridge QLD2010
English Language
Capstone English Mastery Center
Portland, Oregon2001
Skills
- Fluent in both Japanese and English: Strong command of both languages with daily practical experience communicating with native English speakers in various settings, including phone interactions and customer service
- Customer Service: Experienced in handling client inquiries and resolving issues professionally in a community center setting
- Translation Capabilities: Strong command of both English and Japanese, able to handle translations with cultural awareness and accuracy
Certification
Community Services Certificate 3
Blue Card
First Aid and CPR
Languages
Japanese
Native or Bilingual
English
Professional Working
Timeline
Front Desk Receptionist
Caboolture Neighbourhood Centre
07.2024 - Current
Front Desk Receptionist
IIA
07.2010 - 08.2010
Back Offiice
Totan ICAP Co., Ltd.
07.2004 - 04.2009
Certificate III - Community Services
Designer Life Caboolture
Certificate III - Adult Migrant English Programme
TAFE Queensland Bracken Ridge Campus
English Language
Capstone English Mastery Center