Naomi Adams
Yandina,Australia
Summary
Passionate and dedicated team leader in the Disability Industry who strives to assist people on the NDIS with achieving their goals and to live an independent life. A person who does not shy away from a challenge or to take the easy road. I look for the best outcome possible for the individual. I have completed my Cert III in Individual Support and Diploma of Leadership in Management and am highly motivated to combine this knowledge with my existing work skills and lived experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Support Coordinator
Community Solutions
02.2025 - 07.2025
- Prioritizing workload and meeting KPI's according to requirements
- Usage of Astalty, MYP and Traccs CRM
- Intake meetings with new and existing clients and assisting with diagnosing of plan
- Liaising with external providers to set up services - NDIS
- Empowering participants to choose the supports according to their NDIS goals
- Completing reports in preparation for end of plan. Home and Living assessments and others as per NDIS guidelines
- Liaising with external providers and stakeholders and completing ad hoc tasks as required
- Taking direction from participants, answering questions and resolving issues that arise
Support Coordinator
Yes Service
05.2024 - 02.2025
- Prioritizing workload and meeting KPI's according to requirements
- Usage of Astalty, MYP and Traccs CRM
- Intake meetings with new and existing clients and assisting with diagnosing of plan
- Liaising with external providers to set up services - NDIS
- Empowering participants to choose the supports according to their NDIS goals
- Completing reports in preparation for end of plan. Home and Living assessments and others as per NDIS guidelines
- Liaising with external providers and stakeholders and completing ad hoc tasks as required
- Taking direction from participants, answering questions and resolving issues that arise
Support Coordinator
Caring 4 All Abilities
04.2023 - 04.2024
- Team Leadership & Development: Lead, mentor, and provide skill development to Support Coordinators/Recovery Coaches, ensuring they meet KPIs and maximise productivity. Conduct regular supervision, debriefing, and Individual Performance Reviews.
- Participant Outcomes: Monitor team service delivery to ensure maximum engagement for participants, especially those with complex needs, and support the team in building participant capacity to achieve NDIS goals.
- Compliance & Quality: Ensure direct reports undertake safety and support planning assessments and complete relevant documents in collaboration with participants and stakeholders. Adhere to NDIS relevant guidelines and Practice Standards.
- Stakeholder Collaboration: Support your team to collaborate and communicate effectively with a range of service providers to strengthen relationships and meet complex participant needs. Participate in maintaining relationships with NDIS, CMOs, and Mental Health Services.
- Continuous Improvement: Contribute to identifying areas for improvement and actively participate in implementing change and continual development within the business unit.
- Reporting & Site Visits: Report to the Support Coordination Manager on team productivity, highlights, and concerns. Conduct regular site visits to team members' locations as directed.
Support Coordinator
Focal Community Services
12.2020 - 04.2023
- Prioritizing workload and meeting KPI's according to requirements
- Usage of Astalty, MYP and Traccs CRM
- Intake meetings with new and existing clients and assisting with diagnosing of plan
- Liaising with external providers to set up services - NDIS
- Empowering participants to choose the supports according to their NDIS goals
- Completing reports in preparation for end of plan. Home and Living assessments and others as per NDIS guidelines
- Liaising with external providers and stakeholders and completing ad hoc tasks as required
- Taking direction from participants, answering questions and resolving issues that arise
Support Worker
01.2017 - 01.2020
- Provide individualised community-based support
- Assist with skill building both at home and in the community
- Foster independence and daily living skills among participants
- Deliver personal care services as required
- Contribute actively to a person-centred team environment
- Administer medications and fulfil other duties specified in participant support plans
- Maintain accurate participant records to ensure consistent and high-quality care
- Engage in open communication, participate in staff meetings, and contribute to planning and reviews
- Adapt to changing circumstances and prioritise tasks effectively
- Demonstrate a client-focused and person-centred approach
Office Administration
Data and Voice Cabling
01.2010 - 01.2015
- Perform general admin duties such as data entry, document compliance, and maintaining accurate client records, email transactions, and call taking.
- MYOB invoice conciliation and debtor follow up
- Customer Support & Scheduling: Handle incoming calls and emails, update customer accounts, resolve issues professionally and promptly, and coordinate customer bookings using our scheduling system, making updates as needed. Liaising with external providers and internal management/stores and stock ordering. Maintaining warehouse stock levels. Opening and closing off projects, updating costings, and entering invoices onto MYOB.
- Office Management: Oversee office supplies (e.g., stationery, kitchen essentials), keep the office tidy and well-stocked, and support daily office functions.
- Assist the wider team with ad hoc admin tasks and job allocating.
Office Administration/Data Entry
Emparo Group
01.2008 - 01.2010
- Administration Support: Perform general admin duties such as data entry, document compliance, and maintaining accurate client records.
- Customer Support & Scheduling: Handle incoming calls and emails, update customer accounts, resolve issues professionally and promptly, and coordinate customer bookings using our scheduling system, making updates as needed.
- Office Management: Oversee office supplies (e.g., stationery, kitchen essentials), keep the office tidy and well-stocked, and support daily office functions.
- Team Support: Assist the wider team with ad hoc admin tasks and phone coverage as needed.
- Support with updating CRM, maintaining customer files and archiving when necessary.
Education
Cert III - Individual Support
Care College
08.2018
Diploma - Leadership in Management
Evocca College
04.2017
Cert II - Nail Technology
Bare All Academy
06.2010
Skills
- Empowering participants
- Mentoring
- Team Leadership
- Report writing
- Exceptional written and communication skills
- HR support
- Interviewing
- Onboarding
- Training
- Liaising with stakeholders
- CRM setup
- Customer file maintenance
- Archiving
- Confidentiality practices
- Work allocation
- Diary management
- Peg feeding
- Dispensing medication
- Self harm management
- Epilepsy management
- Manual handling
- Hoist operations
Certification
- Current COVID 19 Vaccination x 4
- Flu Vaccine 2023
- Open Driver's license
- Blue/Yellow Card
- Hand Hygiene
- Manual Handling Competent
- NDIS Worker Orientation Module Certificate
<Enter your own>
Driving License: Open Driver's license
References
- Ward Sheehan, Ethical Tick, 0467 597 251
- Prue Waters, Beyond Choice, 0421 666 782
Timeline
Support Coordinator
Community Solutions
02.2025 - 07.2025
Support Coordinator
Yes Service
05.2024 - 02.2025
Support Coordinator
Caring 4 All Abilities
04.2023 - 04.2024
Support Coordinator
Focal Community Services
12.2020 - 04.2023
Support Worker
01.2017 - 01.2020
Office Administration
Data and Voice Cabling
01.2010 - 01.2015
Office Administration/Data Entry
Emparo Group
01.2008 - 01.2010
Cert III - Individual Support
Care College
Diploma - Leadership in Management
Evocca College
Cert II - Nail Technology
Bare All Academy
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