Naomi Barker
Summary
Dynamic leader with a proven track record at Mondelez International, proficient planning and team development. Excelled in enhancing market share and brand recognition through innovative strategies and strong team leadership. Skilled in negotiations and customer service, achieving significant growth and fostering robust client relationships. Demonstrates exceptional attention to detail and a commitment to achieving and exceeding performance metrics.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Manager
Mondelez International
09.2013 - Current
- Executed comprehensive business plans for increased market share and brand recognition.
- Championed organisational change for improved employee engagement and retention.
- Developed comprehensive business strategies by analysing market trends and competitor activities.
- Enhanced team performance by providing regular coaching, training, and performance feedback to team members.
- Collaborated with national and state leadership to establish long-term objectives, drive growth initiatives, and align team efforts with business goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Mentored and developed high-potential employees for leadership roles through individualised career development plans and opportunities for growth.
- Boosted state growth by implementing targeted strategies and fostering strong client relationships.
- Supported improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures.
- Boosted brand growth and share of shelf implementing category awareness and optimal segment apportionment.
- Supported key accounts with customised sales presentations showcasing business and stakeholder needs.
- Recruited, interviewed and hired employees and implemented positive team feedback and engagement.
- Maintained positive relations by addressing problems head-on and implementing successful corrective actions through team and customer engagement.
- Established team priorities, maintained business plans and monitored performance.
- Maintained professional demeanour by staying calm when addressing unhappy or angry team members.
- Defined clear targets and objectives and communicated to team members effectively.
- Improved team morale during busy periods by creating effective team planning.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Identified and communicated customer needs to State Business Managers and National teams.
- Set state targets for teams to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained reports and schedules whilst monitoring performance.
Account Executive - Corporates
Kraft Foods
03.2010 - 09.2013
- Managed client portfolios to enhance overall satisfaction.
- Increased customer/stakeholder retention by developing personalised relationship strategies.
- Delivered presentations to stakeholders for product awareness.
- Expanded company presence within Coles and Woolworths with state engagement quarterly store walkthroughs and marketing campaigns.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Maintained up-to-date knowledge on products and promotional activity, ensuring accurate representation during sales meetings or negotiations with key stakeholders.
- Drove successful product launches, coordinating with marketing and state field team to ensure alignment with customer needs. Drove the most successful launch of Marvellous Creations nationally with Woolworths in 2012.
- Identified and addressed areas for improvement in sales strategies, leading to more efficient and effective key promotions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded support through state Corporate accounts.
Territory Manager - Corporates
Cadbury
08.2009 - 03.2010
- Created actionable roadmaps with cross-functional teams to enhance market penetration.
- Built lasting relationships with key stakeholders by prioritising needs and preferences.
- Analysed sales data to identify areas for territory improvement and implemented strategies to maximise sales growth.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Worked with merchandiser to support timely activations and speed to market on new line products and Corporate channel activities.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Achieved sales targets and call coverage by cultivating and securing customer relationships.
- Developed comprehensive territory plans by analysing market trends and customer needs.
- Managed performance reviews to identify strengths and areas for development.
Education
Diploma - Children Services
Mount Lawley Central Tafe
Mount Lawley11-2004
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Performance management
- Brand development
- Sales planning
- Customer and vendor relations
- Team leadership
- Team development
- Attention to detail
- Negotiation
- Goal setting and performance metrics
- Customer service
Accomplishments
Capabilities State Lead 2023- current
DE&I Field Sales Gender Pillar Lead 2024
DE&I State Representative 2022-2024
Culture Club State Lead 2014-2000
Harcher Supplier of Year 2019
Woolworths Merchandiser of the Year 2013
Woolworths Supplier of Year 2012
Certification
- First Aid Certification
- CPR/AED Certification
- Driver's License
Timeline
Regional Manager
Mondelez International
09.2013 - Current
Account Executive - Corporates
Kraft Foods
03.2010 - 09.2013
Territory Manager - Corporates
Cadbury
08.2009 - 03.2010
Diploma - Children Services
Mount Lawley Central Tafe
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