Hi, I’m
Naomi Barnard
Wagga Wagga,NSW
Overview
29
years of professional experience
Work History
Jim's Window & Pressure Cleaning
Franchise Owner
11.2021 - 02.2025
Job overview
- Managed day-to-day business operations. Taking and making bookings.
- Cultivated and strengthened lasting client relationships by identifying customers needs, listerning and using dynamic communication skills.
- Sourced, negotiated and maintained contracts and relationships with various businesses.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Performed administrative duties using software. Payroll, business planning, profit & loss and marketing for franchise operations.
- Oversaw the coordination of various administrative documents such as contracts and tax filings.
- Calculated and submitted on-time and accurate payments to corporate office to maintain franchise in good standing.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Self Employed
Visual Merchandising Coordinator
09.2014 - 04.2020
Job overview
- Subcontracted, coordinated and trained 8 staff across regional NSW, on visual merchandising principles. Contributing to a cohesive team working to strict deadlines.
- Streamlined fixture setup processes, reducing time spent on labor-intensive tasks while maintaining high-quality presentations.
- Provided ongoing support and communication for special events and promotions, ensuring effective integration of marketing materials into existing visuals.
- Increased overall store performance by conducting regular audits of visual merchandising practices and providing feedback for improvements.
- Maintained strong vendor relationships, negotiating favorable terms for display materials and promotional collateral.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Presented store update suggestions and layouts to management and stakeholders
- Processing invoices and managing financial records.
Clinique
Makeup Artist
05.1999 - 03.2001
Job overview
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
- Streamlined appointment scheduling and management processes, improving overall efficiency in the studio.
- Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
- Answered phone calls and emails to schedule client appointments.
Creagh Lisle Solicitors
Receptionist Administrator
02.2012 - 04.2013
Job overview
- Answered incoming calls, directing clients to individuals addressing specific needs, booking and confirming appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Improved client satisfaction with timely and accurate information provision.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Esprit
Retail Store Manager
05.2008 - 07.2011
Job overview
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
Arnott's Biscuits
Territory Sales Representative
06.2005 - 10.2007
Job overview
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Utilized CRM software effectively to track leads, manage contacts, and monitor progress against goals regularly.
- Consistently met or exceeded quarterly sales targets by effectively managing sales pipeline and closing deals
- Negotiated favorable contract terms for both parties involved, resulting in mutually beneficial agreements with clients.
- Analyzed competitor tactics and adjusted approach to stay ahead in the marketplace ultimately.
- Implemented innovative sales techniques that led to increased revenue generation from existing accounts.
- Delivered exceptional post-sales support by ensuring client inquiries were addressed quickly while maintaining regular communication.
- Collaborated closely with internal teams to ensure seamless order processing and timely delivery of products.
- Conducted detailed product demonstrations, showcasing features and benefits to secure client commitments.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set and achieved company defined sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Presented professional image consistent with company's brand values.
Mansours
Flagship Store Manager
01.2002 - 02.2005
Lattouf International
Hairdresser
08.1996 - 08.1999
Job overview
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Offered professional cuts, color services and extensions to salon customers.
Education
Monarch InstituteMelbourne, VIC
Statement Of Attainment from Tax Advisor Commercial
02.2019
Monarch InstituteMelbourne, VIC
Advanced Diploma Of Financial Planning from Financial Planning
01.2019
Monarch InstituteMelbourne, VIC
Certificate Of Completion from XPLAN TRAINING SOFTWARE
08.2018
Monarch InstituteMelbourne, VIC
Diploma Of Financial Planning from Financial Planning
06.2018
HeadmastersMelbourne, VIC
Certificate III from Hairdressing
09.1999
Skills
- Have excellent customer service and relationship building skills
- High ability to prioritise work and to meet deadlines
- Self motivated and a quick learner
- Business administration and bookkeeping experience
- Competent with office software packages
- Communication and interpersonal skills
Timeline
Franchise Owner
Jim's Window & Pressure Cleaning
11.2021 - 02.2025
Visual Merchandising Coordinator
Self Employed
09.2014 - 04.2020
Receptionist Administrator
Creagh Lisle Solicitors
02.2012 - 04.2013
Retail Store Manager
Esprit
05.2008 - 07.2011
Territory Sales Representative
Arnott's Biscuits
06.2005 - 10.2007
Flagship Store Manager
Mansours
01.2002 - 02.2005
Makeup Artist
Clinique
05.1999 - 03.2001
Hairdresser
Lattouf International
08.1996 - 08.1999
Monarch Institute
Statement Of Attainment from Tax Advisor Commercial
Monarch Institute
Advanced Diploma Of Financial Planning from Financial Planning
Monarch Institute
Certificate Of Completion from XPLAN TRAINING SOFTWARE
Monarch Institute
Diploma Of Financial Planning from Financial Planning
Headmasters
Certificate III from Hairdressing
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