Naomi-Beth Brauer
Seville Grove,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Security officer
Crown Casino Perth
09.2022 - Current
- Monitored premises for suspicious activity and ensured guest safety.
- Delivered customer service at casino entrance, enhancing guest experience and security.
- Created written statements for incident reports, ensuring accurate documentation of incidents.
- Maintained accurate logs of all security related activities.
- Verified photo IDs and tickets to allow guests passage.
- Managed cash and chips transactions, maintaining accuracy and security in financial operations.
- Performed minor investigations into lost items.
- Conducted regular patrols of casino areas to maintain security presence.
- Responded promptly to incidents and emergencies while following procedures.
- Collaborated with law enforcement during investigations and incident reports.
- Enforced property rules and regulations to ensure compliance among patrons.
- Assisted guests with inquiries and maintained a welcoming environment.
Supervisor/ HD Duty manager
Crown Promenade and Metropol Perth
10.2021 - 09.2022
- Performed check-in and check-out procedures for guests at front desk.
- Programmed electronic door locks for secure guest room access, improving safety and convenience.
- Manage a small team across two properties.
- Resolved guest complaints promptly to maintain satisfaction levels.
- Provided recommendations on local attractions and sightseeing options to guests.
- Created reservations for guests using the booking system.
- Performed night audit duties.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Supervised front desk operations to ensure exceptional guest service.
Guest service officer
Citadines on St. George’s terrace
04.2019 - 10.2021
- Provided tourism and sightseeing advice while managing bookings for clients.
- Suggested innovative ideas and solutions that improved team collaboration and service delivery.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized customer needs quickly to provide appropriate solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Used software and tools to streamline processes, improving service efficiency.
Night shift supervisor
Crafty swan- Perth international airport
12.2018 - 04.2019
- Managed inventory processes to ensure optimal stock levels.
- Provided guidance on job duties and answered questions from team members.
- Executed administrative tasks to support daily operations.
- Supervised night operations at a busy international airport terminal.
- Trained new employees on safety protocols and operational procedures.
- Monitored inventory levels and ordered supplies to ensure service continuity.
- Resolved customer inquiries and complaints promptly to maintain satisfaction.
- Conducted regular inspections to ensure compliance with health and safety standards.
- Oversaw the night shift operations and ensured a safe working environment for all personnel.
- Resolved customer complaints in a timely manner within established guidelines.
- Prepared detailed reports outlining production metrics, labor costs and other key indicators.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Completed opening and closing duties to facilitate business operations.
- Resolved conflicts between staff members in a professional manner.
- Performed disciplinary actions such as verbal warnings or suspensions when needed.
Duty manager
Dan Murphys Canning Vale
04.2017 - 12.2018
- Supervised daily operations and ensured compliance with company policies.
- Developed and implemented strategies to improve customer service.
- Took care of customer problem escalated by other staff members.
- Conducted inventory checks and coordinated stock replenishment activities.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Responded promptly to any emergency situations that arose during shifts.
- Created a positive work environment for employees and delivered exceptional customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Oversaw daily operations as duty manager to ensure smooth store function.
- Supervised team members to enhance workflow and achieve store goals.
- Handled cash transactions at point of sale.
- Investigated incidents of theft to protect store assets.
- Collaborated with the safety team to secure store premises.
Bar and retail service member
Compass group-ESS utilities Eramurra
11.2016 - 04.2017
- Coordinated administrative tasks to streamline daily operations.
- Monitored inventory levels and alerted management to shortages for timely replenishment.
- Responded promptly to customer inquiries and service requests.
- Implemented best practices for waste management, enhancing sustainability efforts.
- Delivered high level of service to customers in effort to build upon relationships for future.
- Provided excellent customer service to enhance guest experience.
- Managed inventory levels and ordered supplies.
- Handled cash transactions accurately during busy shifts.
- Performed opening and closing duties including restocking supplies.
Duty manager
Dan Murphys Canning Vale
02.2016 - 11.2016
- Assumed responsibility for duty manager tasks during shifts.
- Supervised team members daily.
- Monitored CCTV footage to detect and respond to security breaches.
- Addressed theft incidents swiftly to maintain store integrity.
- Ensured store security measures were implemented.
- Handled breakage incidents promptly.
- Operated cash register efficiently.
- Served customers effectively.
- - Administrative duties
Manager
Lonestar Rib House-Success
11.2014 - 04.2016
- Led daily operations to ensure smooth restaurant functionality.
- Managed staff scheduling and trained team members to uphold service standards, ensuring consistent customer satisfaction.
- Coordinated inventory management and ensured stock levels met demand.
- Developed and implemented customer service protocols for staff adherence.
- Conducted regular staff meetings to communicate updates and address concerns.
- Enhanced guest experiences through attentive service and systematic feedback collection, fostering loyalty and repeat business.
- Fostered a positive work environment that encouraged team collaboration and morale.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during organizational change and crisis situations, maintaining team cohesion and operational stability.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Conducted performance reviews for team members.
Flight Attendant/cabin Manager
Alliance Airlines - Perth Airport
04.2013 - 11.2014
- Ensured passenger safety through thorough pre-flight safety checks.
- Delivered exceptional customer service during in-flight services and emergencies.
- Assisted passengers with boarding and disembarking procedures efficiently.
- Coordinated in-flight beverage and meal services, contributing to a positive passenger experience.
- Communicated effectively with crew members to coordinate flight operations.
- Monitored cabin conditions to maintain comfort, addressing passenger needs efficiently.
- Responded calmly to in-flight emergencies, maintaining a safe environment for all passengers.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Resolved passenger issues promptly and professionally, ensuring high-quality customer experience throughout the flight.
Leading Seaman Steward
Royal Australian Navy - Australia
06.2006 - 08.2013
- Coordinated logistics for supplies and personnel, ensuring mission readiness.
- Managed equipment maintenance and ensured readiness for successful deployments.
- Assisted in the operation of ship's steering gear, anchors, mooring lines, and other deck machinery.
- Provided support services for the bridge watch team such as lookout duties or helmsman duties.
- Directed personnel in safe cargo handling during loading and unloading, minimizing risk.
- Supervised vessel entry and exit points and logged persons entering and leaving.
- Performed maintenance and upkeep of assigned onboard areas.
- Inspected and maintained lifesaving and firefighting devices and reported defects.
- Performed physical labor in support of berthing and unberthing operations.
- Monitored loading, unloading, tracking and documentation of cargo.
- Assisted in food preparation and service during onboard dining operations.
- Managed cleanliness and hygiene standards across multiple naval facilities.
- Operated dishwashers to wash dishes, glasses, silverware, pots and pans.
- Reported any necessary repairs or replacements needed for kitchen equipment.
- Stocked supplies such as food items in refrigerators, freezers, cupboards.
- Disposed of waste materials in designated containers per health regulations.
- Effectively multitasked within a fast-paced environment.
- Welcomed guests warmly at entrance, creating a positive first impression.
- Resolved guest complaints to maintain complete customer satisfaction.
Education
Cert III -
Security Operations
01-2024
First-aid/CPR -
06-2023
Cert II -
security operations
01-2022
Cert II - Operations
hospitality
01-2008
Cert III - Operations
hospitality
01-2006
Responsible Service of Alcohol -
Cert II - Defence
health care
Cert III - boatswains’ mate
public safety
Cert III - firefighting and emergency operations
public safety
Cert II - firefighting and emergency operations
public safety
White card -
Hygiene for Food handlers’ certificate -
Skills
- Risk assessment
- Threat management
- Crisis management
- Emergency response
- Personnel screening
- Team supervision
- Dispute management
- Problem solving
- De-escalation techniques
- Attention to detail
- Effective communication
- Time management
- Customer relationship management
- Investigative skills
- Inventory control
- Customer service
- Conflict resolution
- Interpersonal skills
- Decision making
- Quality assurance
- Multitasking
- Microsoft office
- First Aid/CPR
- Computer skills
- Multitasking Abilities
- Training & Development
- Analytical thinking
- Supervision and leadership
- Relationship building
- Calm under pressure
- Team building
- Public speaking
- Task prioritization
Certification
- Security officer, crowd control and monitoring licence, 75593, 09/28
- Casino licence, S0219076722
Defence Competencies
- Ships medical emergency team operational assessment
- Keep your mate safe suicide course
- The ADO alcohol and drug awareness training
- Advance combat survivability course
- The ADO security awareness brief
- The ethics and fraud awareness course
- The annual equity and diversity electronic learning session
- The submarine escape course
- The introduction to sub safe program presentation workshop
- Equity and diversity awareness training
- The submarine enhanced selection process
- Ships medical emergency team course
- Flight deck team course
- The recovery assists secure, and traverse (RAST) hook up course
Education - Qualifications
- Cert III in Security Operations, 2024
- Cert II in security operations, 2022
- Cert III in hospitality (Operations), 2006
- Cert II in hospitality (Operations), 2008
- Responsible Service of Alcohol
- Cert II in health care (Defence)
- Part of Cert III in public safety (boatswains’ mate)
- Part of Cert III in public safety (firefighting and emergency operations)
- Part of Cert II public safety (firefighting and emergency operations)
- White card
- First-aid/CPR, expire 06/28
- Hygiene for Food handlers’ certificate
Reference list
- Hayden Harris- Shift Manager Red Team. Crown Perth security. Email: Hayden.harris@crownperth.com.au. Mobile: 0434075077 (shift managers phone).
- Jon Boxer- Shift Manager Gold Team. Crown Perth security. Email: Jon.boxer@crownperth.com.au. Mobile: 0434075077 (shift managers phone).
- Andrew Howe- shift Supervisor Red Team. Email: andrew.howe@crownperth.com.au. Mobile: 0438991015.
Timeline
Security officer
Crown Casino Perth
09.2022 - Current
Supervisor/ HD Duty manager
Crown Promenade and Metropol Perth
10.2021 - 09.2022
Guest service officer
Citadines on St. George’s terrace
04.2019 - 10.2021
Night shift supervisor
Crafty swan- Perth international airport
12.2018 - 04.2019
Duty manager
Dan Murphys Canning Vale
04.2017 - 12.2018
Bar and retail service member
Compass group-ESS utilities Eramurra
11.2016 - 04.2017
Duty manager
Dan Murphys Canning Vale
02.2016 - 11.2016
Manager
Lonestar Rib House-Success
11.2014 - 04.2016
Flight Attendant/cabin Manager
Alliance Airlines - Perth Airport
04.2013 - 11.2014
Leading Seaman Steward
Royal Australian Navy - Australia
06.2006 - 08.2013
Cert III -
Security Operations
First-aid/CPR -
Cert II -
security operations
Cert II - Operations
hospitality
Cert III - Operations
hospitality
Responsible Service of Alcohol -
Cert II - Defence
health care
Cert III - boatswains’ mate
public safety
Cert III - firefighting and emergency operations
public safety
Cert II - firefighting and emergency operations
public safety