Naomi Brealey
Connells Point,NSW
Summary
Accomplished Business Manager with a proven track record at Doal Pty Ltd, enhancing operational efficiency and team productivity by over 30%. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Business Manager
Doal Pty Ltd
02.2020 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive and safe work environment and providing effective leadership.
- Communicated with customers and workers positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Streamlined business processes by implementing new project management tools and techniques.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Championed diversity and inclusion initiatives within the workplace, promoting a supportive environment that fosters collaboration among employees from various backgrounds.
Business Owner
Kawdut Holdings Pty Ltd
07.2012 - 02.2020
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Education
Bachelor of Arts - Criminology And Criminal Justice
Griffith University
Brisbane, QLD11.2024
High School Diploma -
Danebank Anglican School For Girls
Hurstville, NSW11.2005
Skills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Business Development
- Customer Relationship Management
- Decision-Making
- Issue Resolution
- Sales and Marketing
- Team Building and Leadership
- Operational leadership
- Operational Oversight
Referees
Dr Douglas Hor
Director of Doal Pty Ltd
Charek Klimczak
Director of Building Management Solutions Pty Ltd
*Contact details given upon request.
Timeline
Business Manager
Doal Pty Ltd
02.2020 - Current
Business Owner
Kawdut Holdings Pty Ltd
07.2012 - 02.2020
Bachelor of Arts - Criminology And Criminal Justice
Griffith University
High School Diploma -
Danebank Anglican School For Girls
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