Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Refereences
Timeline
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Naomi Childs

Tallygaroopna,VIC

Summary

Results-oriented professional with extensive experience managing multiple businesses, including Dunkirk Licences Post Office. Proven ability to enhance customer experiences through clear communication and conflict resolution skills. Committed to providing exceptional service to all customers, regardless of background or financial status. Strong team player with a track record of implementing innovative solutions to improve operational efficiency.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Owner/Manager

Dunkirk Licences Post Office
Shepparton, Vic
03.2021 - 07.2025
  • Managed daily operations of a busy post office to ensure efficient service delivery.
  • Supervised staff, enhancing customer service through effective training and support.
  • Maintained accurate financial records and balanced cash drawers consistently.
  • Implemented inventory control for postal supplies to minimize waste and shortages.
  • Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
  • Trained new employees on post office policies and procedures to enhance compliance.
  • Ensured adherence to local, state, and federal regulations in daily operations.
  • Developed business strategies and systems to improve overall operational performance.

Machine Operator

Bega Cheese
Strathmerton, Vic
05.2012 - 06.2018
  • Operated production machinery to enhance processing efficiency of dairy products.
  • Monitored equipment performance and reported maintenance requirements to supervisors.
  • Conducted quality checks on products to maintain consistency and safety standards.
  • Adjusted machine settings based on production specifications and requirements.
  • Maintained cleanliness of work area to meet food safety regulations.
  • Collaborated with team members to achieve daily production targets.
  • Provided training to new operators on safe equipment usage and protocols.
  • Ensured adherence to safety guidelines during machinery operation.

Owner/Manager

Koonoomoo General store
Koonoomoo, Vic
12.2008 - 03.2015
  • Supervised staff to maintain exceptional customer service standards.
  • Coordinated inventory management and restocking procedures to improve efficiency.
  • Trained new employees on operational protocols and customer engagement techniques.
  • Inspected shelves regularly to ensure merchandise complied with company standards.
  • Managed cash and EFTPOS transactions, balancing till daily.
  • Conducted quality control during food preparation processes.
  • Oversaw store opening and closing procedures for seamless operations.
  • Operated news agency within store to maximize revenue opportunities.
  • Maintained current licence and certificates relevant to the selling of packaged alcohol and hot food.

Receptionist

Murray Gouldurn Co-Operative
Rochester, Vic
02.2008 - 12.2008
  • Greeted and assisted visitors, maintaining a friendly and professional demeanor.
  • Managed incoming phone calls, directing inquiries to appropriate staff members.
  • Maintained organized reception area to ensure a welcoming environment.
  • Scheduled and confirmed appointments with accuracy and efficiency.
  • Processed incoming and outgoing mail, handling packages promptly.
  • Verified employee timecards for compliance with policies and accuracy.
  • Collaborated with HR to update employee pay rates and deductions.
  • Calculated accurate wages, including overtime and bonuses for payroll processing.

Owner/Manager

Nanneella General Store
Nanneella, Vic
10.2002 - 11.2006
  • Managed daily store operations to ensure efficient workflow among staff.
  • Supervised team, providing training and support to enhance performance.
  • Resolved customer complaints promptly, fostering satisfaction and loyalty.
  • Oversaw inventory management, supply restocking, and cash-handling procedures.
  • Supervised receiving, stocking, merchandising, and display maintenance activities.
  • Maintained accurate food handling and safety records in compliance with regulations.
  • Ensured adherence to all licensing and certification requirements.

Credit Control Manager

Finemores Transport
Laverton, Vic
03.1998 - 09.2002
  • Managed credit control processes to ensure prompt payment collection.
  • Analyzed customer accounts for creditworthiness and payment history.
  • Collaborated with sales teams to resolve payment disputes effectively.
  • Trained staff on best practices in credit management.
  • Conducted regular reviews of client credit limits and terms.
  • Negotiated payment plans with customers facing financial difficulties.
  • Prepared comprehensive reports on account status for senior management review.
  • Maintained accurate records of invoices, credits, collections, and adjustments.

Education

Certificate III - Early Childhood Studies

Craigie Tafe
Craigie, NSW
06-1995

High School Diploma -

Greenwood Senior High School
Greenwood , WA
10-1987

Skills

  • Customer service
  • Time management
  • Regulatory compliance
  • Conflict resolution
  • Effective communication
  • attention to detail

Affiliations

  • Enjoy camping, fishing and traveling Australia and overseas
  • Avid reader

Certification

  • Food safety supreviser certificate

Accomplishments

  • Australia Post Retail Excellence Awards 2022 April, June, July, September, October, November. 2023 April and May after which the awards ceased.

Refereences

STANDARD SQUEEZE - MY POST CUSTOMER (BAND 5)

Wayne and Kaye Sutton. Ph 0400453600

BEGA CHEESE - LINE LEADER / SUPERVISOR

Naomi Peacock Walkington. Ph 0407527946

Timeline

Owner/Manager

Dunkirk Licences Post Office
03.2021 - 07.2025

Machine Operator

Bega Cheese
05.2012 - 06.2018

Owner/Manager

Koonoomoo General store
12.2008 - 03.2015

Receptionist

Murray Gouldurn Co-Operative
02.2008 - 12.2008

Owner/Manager

Nanneella General Store
10.2002 - 11.2006

Credit Control Manager

Finemores Transport
03.1998 - 09.2002

Certificate III - Early Childhood Studies

Craigie Tafe

High School Diploma -

Greenwood Senior High School

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