Naomi Cooper
Melbourne,VIC
Summary
Skilled in patient confidentiality and adept at multitasking, I enhanced patient experiences at Hospital and improved customer satisfaction at Provincia. Demonstrating strong adaptability and a commitment to service quality, my background includes managing sensitive information and excelling in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Hospital Receptionist
Hospital
01.2022 - 10.2023
- Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
- Enhanced patient experience by efficiently managing front desk operations and maintaining a welcoming environment.
- Managed high call volumes while maintaining a professional demeanor, ensuring prompt attention to inquiries or concerns.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
Coffee Shop Worker
Provincia
01.2018 - 01.2020
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
Mcdonalds
McDonald's
01.2010 - 01.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor - Nutrition
Deakin University
Melbourne, VIC10-2020
Skills
- Patient confidentiality
- Patient registration
- Insurance verification
- Medical terminology
Timeline
Hospital Receptionist
Hospital
01.2022 - 10.2023
Coffee Shop Worker
Provincia
01.2018 - 01.2020
Mcdonalds
McDonald's
01.2010 - 01.2012
Bachelor - Nutrition
Deakin University
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