NAOMI DANIELS
Point Cook,VIC
Summary
Motivated professional dedicated to delivering top performance. Strong leadership and customer-focused approach. Ensures quality assurance and compliance, with a track record of building lasting customer relationships. Skilled in strategic planning, cost control, and team management. Proven ability to achieve both short-term targets and long-term objectives. Effective problem-solver with excellent communication skills. Results-driven with expertise in financial management and operational excellence.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Starbucks Coffee Australia
Hoppers Crossing, VIC
06.2020 - Current
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Shift Supervisor
Starbucks Australia
Hoppers Crossing, VIC
06.2018 - 06.2020
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
Cafe Coordinator
McDonald's
Melbourne, VIC
02.2012 - 06.2018
- Improved customer satisfaction by providing exceptional service and promptly addressing inquiries.
- Managed daily cafe operations, ensuring efficiency and seamless customer experience.
- Trained new staff members on cafe policies and procedures for consistent service quality.
- Enhanced overall cafe atmosphere with a focus on cleanliness, organisation, and visual appeal.
Education
Diploma of Justice -
Swinburne University of Technology
01.2018
Skills
- Handling Escalations
- Store Organization
- Mentoring and Coaching
- Team Management
- Strategic Planning
- Issue Resolution
- Regulatory Compliance
- Customer experience
References
References available upon request
Timeline
Assistant Store Manager
Starbucks Coffee Australia
06.2020 - Current
Shift Supervisor
Starbucks Australia
06.2018 - 06.2020
Cafe Coordinator
McDonald's
02.2012 - 06.2018
Diploma of Justice -
Swinburne University of Technology