Naomi Davidson
Helensvale,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Senior Housing Officer
Department of Housing
Logan, QLD
07.2024 - Current
- Coordinated temporary housing placements for homeless clients.
- Evaluated social housing applications to determine eligibility.
- Provided temporary accommodation solutions for homeless individuals.
- Conducted housing needs assessments and developed tailored support plans
- collaborated with internal and external partners to achieve housing goals.
Housing Officer
Department of Housing
Robina , QLD
11.2021 - 07.2024
- Assisted customers in navigating the real estate sector, providing guidance on housing options, processes, and resources available to them.
- Processed bond loans and rental grants, ensuring timely and accurate assistance for clients in need of financial support for housing.
- Made referrals to external services, such as Still Waters and UCQ, to connect clients with additional support and resources tailored to their needs.
- Supported customers in accessing temporary accommodation, assisting them in finding safe and suitable housing options during times of need.
- Developed housing pathway plans with customers, collaborating to identify their housing goals and outlining steps to achieve stable and sustainable housing solutions.
Acting Rent Connect Officer
Department of Housing
Robina, QLD
03.2024 - 04.2024
- Negotiated with landlords and tenants to establish payment plans
- Developed tailored support plans to address individual client needs
- Connected clients with financial counsellors and budgeting services
- Reviewed applications to determine eligibility and calculate subsidy amounts RSS
- Advocated for clients' interests with real estate agents to secure favorable housing outcomes.
Acting Senior Housing Officer
Department of Housing QLD
Robina, QLD
01.2023 - 02.2023
- Supported staff in handling difficult customer interactions.
- Communicated effectively with customers to build rapport and trust.
- Verified the eligibility of applicants based on specific criteria
- Prioritized urgent ministerial tasks to ensure timely completion
- Guided new staff members through onboarding and training processes
- Addressed staff concerns and provided solutions
Customer Service Officer
Housing NSW
Blacktown, Parramatta, Mount Druitt, Penrith, Lismore, Tweed Heads, NSW
07.2006 - 04.2021
- Property Management: Managed various properties, ensuring compliance with tenancy agreements and housing regulations.
- Tenancy Management: Oversaw tenancy processes, including lease agreements, renewals, and terminations.
- Account Management: Handled financial aspects related to tenancy, ensuring accurate tracking of payments and account balances.
- Rentstart and Priority Housing Assessment: Conducted assessments for Rentstart and Priority Housing programs, determining eligibility and facilitating access to housing support.
- Customer Service Excellence: Delivered high-quality customer service, addressing inquiries and needs promptly and effectively.
- Complaint Resolution: Handled and resolved complaints, ensuring client satisfaction and maintaining positive relationships.
- Complex Case Management: Managed and supported clients with complex housing needs, providing tailored solutions and advocacy.
- Cultural Competency: Provided services to customers from culturally diverse backgrounds, ensuring inclusive and sensitive support.
- Customer Service Strategies: Implemented strategies to enhance customer service delivery, improving overall client experience.
- Documentation and Tribunal Representation: Prepared documentation for the NSW Consumer and Administrative Tribunal (NCAT) and represented clients during hearings.
Customer Support Officer
Alliance Network International
Silverwater , NSW
01.2006 - 07.2006
- Planned and scheduled work orders for subcontractors to ensure timely project completion.
- Addressed urgent maintenance requests promptly and efficiently.
- Communicated effectively with staff at all levels to ensure clear understanding of goals and expectations.
- Created accurate and informative documentation for internal and external stakeholders.
- Prepared accurate and timely invoices for clients.
- Entered customer data into the CRM system.
- Assisted with various clerical tasks, including filing and photocopying.
- Processed transactions accurately and efficiently in Pinnacle.
Education
High School Diploma -
Marsden High School
West Ryde NSW 11-1991
High School Diploma -
Crestwood High School
Baulkham Hills, NSW11-1989
Some College (No Degree) - Office Administration
TAFE NSW
NSWSome College (No Degree) - Community Welfare
TAFE NSW
Baulkham Hills, NSWSome College (No Degree) - Accounts Payable
TAFE NSW
NSWSome College (No Degree) - Financial Services
TAFE NSW
NSWSome College (No Degree) - Real Estate Practices
TAFE NSW
NSWSome College (No Degree) - Information Technology
TAFE NSW
NSWSome College (No Degree) - University Preparation Program
University of New South Wales
Sydney, NSWBachelor of Policing - Policing
University of Western Sydney
Sydney, NSWDiploma - Cyber Security
TAFE QLD
QLDSkills
- Referrals and networking
- Negotiation
- Time management abilities
- Policy Implementation
- Risk Management
- Staff Oversight
- Relationship Building
- Client Needs Assessments
- Adaptability and Flexibility
- Written Communication
- Problem-Solving
- Teamwork and Collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Senior Housing Officer
Department of Housing
07.2024 - Current
Acting Rent Connect Officer
Department of Housing
03.2024 - 04.2024
Acting Senior Housing Officer
Department of Housing QLD
01.2023 - 02.2023
Housing Officer
Department of Housing
11.2021 - 07.2024
Customer Service Officer
Housing NSW
07.2006 - 04.2021
Customer Support Officer
Alliance Network International
01.2006 - 07.2006
High School Diploma -
Marsden High School
High School Diploma -
Crestwood High School
Some College (No Degree) - Office Administration
TAFE NSW
Some College (No Degree) - Community Welfare
TAFE NSW
Some College (No Degree) - Accounts Payable
TAFE NSW
Some College (No Degree) - Financial Services
TAFE NSW
Some College (No Degree) - Real Estate Practices
TAFE NSW
Some College (No Degree) - Information Technology
TAFE NSW
Some College (No Degree) - University Preparation Program
University of New South Wales
Bachelor of Policing - Policing
University of Western Sydney
Diploma - Cyber Security
TAFE QLD
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