Summary
Overview
Work History
Education
Skills
References
Timeline
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Naomi Dunlop

Buninyong,Victoria

Summary

I am a big foodie. Cooking it and eating it. I love how it brings people together.

Big animal lover, we have 3 dogs and a cat. We love to go away camping. I love being with mother nature, I believe its good for the soul. My family and friends are very important in my life.

I like to try different things, step out of my comfort zone and push myself.

I believe knowledge is king , so i love to learn new things. I am a passionate person, hard working laugh out loud kind of gal. I am very good at reading the room, i love working with people, and helping others.

I was a single mum at 23 and have worked hard all my life. We have a beautiful relationship and i am SO very proud of my daughter. I have had to be a problem solver at a young age and i believe that has also helped me in my professional life as well.

Overview

20
20
years of professional experience

Work History

Cook Shift Leader

Maggie & Kate
08.2023 - 04.2024
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
  • Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
  • Maintained well-organized mise en place to keep work consistent.
  • Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
  • Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
  • Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
  • Streamlined food preparation tasks for more efficient service during peak hours.
  • Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Participated in weekly management meetings to discuss menu changes, staffing needs, and other operational concerns.

Professional Organizer

Grass Is Greener & Co
01.2022 - 03.2023
  • Assess client needs, Develop organizing strategies, Sort and de-clutter clients houses, Implement tailored systems and processes, Educate clients on how to maintain systems, Assisting customers with purchases, Monitor stock levels, purchases and ensure they stay within a budget, Organize all store operations and allocate responsibilities to personnel, Assisting customers with all account management matters, Negotiate contracts and close agreements, Build and maintain long lasting client relationships, Clearly communicate the progress of monthly/quarterly initiatives to internal and external stake holders
  • Increased client confidence in their ability to maintain organized spaces through personalized coaching sessions.
  • Conducted thorough assessments of client needs and preferences prior to initiating organizing projects for optimal results.
  • Used excellent communication skills to delegate tasks and achieve successful event outcomes.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Provided emotional support and companionship to clients.
  • Helped clients to maintain independence and quality of life.

Small Business Owner

Ondine Living
08.2011 - 12.2019
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Demonstrated product presentations to prospective customers to showcase features, benefits and value.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Interviewed and hired ideal candidates to assist with logistics and tasks of business.
  • Introduced technology solutions for improved communication among team members leading to better collaboration on projects.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

National Sales Manager

Tiger Tree
06.2008 - 07.2011
  • Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
  • Attended events, training seminars, and manufacturer product showcases.
  • Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Delivered comprehensive sales presentations, showcasing the company''s products and services to secure new business contracts.
  • Established strong partnerships with channel partners for seamless distribution of products across various regions.
  • Developed and maintained key relationships with clients, leading to an enhanced customer loyalty and increased repeat business.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Exceeded targets by building, directing, and motivating high-performing sales team.
  • Collaborated with other departments on various projects such as product development or marketing campaigns to achieve cohesive business goals.
  • Implemented systems and procedures to increase sales.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Account Manager

Fabienne International
03.2004 - 05.2008
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Consulted with businesses to supply accurate product and service information.
  • Contributed to event marketing, sales and brand promotion.

Education

No Degree -

Mount Waverley Secondary College
Mount Waverley, VIC

Skills

  • Great customer service skills, good at problem solving
  • Love working with people, fast learner
  • Ability to listen and grow
  • Takes constructive criticism as an opportunity to learn from it
  • Team player, not afraid to get my hands dirty
  • Assess clients’ needs
  • Develop and organize strategies
  • Hiring of staff
  • Organising trade fairs
  • Organising logistics
  • Relationship Building
  • Sales team training
  • Staff Management
  • Goals and performance
  • Motivational Skills
  • Verbal and written communication
  • Product Knowledge
  • Sales expertise
  • Sales Presentations
  • Client Relationship Management
  • Sales strategy development
  • Strategic Planning
  • Positive and upbeat
  • Direct Sales
  • Sales process
  • Sales Planning
  • Sales operation
  • Goal Setting
  • Account Management
  • Rapport and relationship building
  • New Business Development
  • Sales Reporting
  • Performance Management
  • KPI Tracking
  • Business development and planning
  • Decisive
  • B to B sales
  • Market Research
  • Territory Management
  • Territory sales management
  • Operations
  • Extensive personal network
  • Goal Setting and Achievement

References

Karen Purcel, Tiger Tree, 0417 310 416

Timeline

Cook Shift Leader

Maggie & Kate
08.2023 - 04.2024

Professional Organizer

Grass Is Greener & Co
01.2022 - 03.2023

Small Business Owner

Ondine Living
08.2011 - 12.2019

National Sales Manager

Tiger Tree
06.2008 - 07.2011

Account Manager

Fabienne International
03.2004 - 05.2008

No Degree -

Mount Waverley Secondary College

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Naomi Dunlop