Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Elkington

Traralgon,VIC

Summary

With a proven track record at Latrobe Veterinary Hospital, I excel in delivering exceptional customer service and leading teams towards excellence. My expertise in effective communication and staff training, coupled with a knack for maintaining high hygiene standards, significantly enhances operational efficiency and patient care quality.

Overview

30
30
years of professional experience

Work History

Customer Service

Traralgon Bakery
Traralgon, VIC
05.2024 - Current
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Opening and closing
  • Banking
  • Food preparation

Veterinary Nurse

Latrobe Veterinary Hospital
Traralgon, VIC
12.2001 - 04.2024
  • Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
  • Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
  • Maintained accurate medical records for efficient patient care and treatment followup.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
  • Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
  • Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
  • Answered owner animal health questions and advised on best care practices.
  • Administered medications to animals in treatment and documented changes in condition.
  • Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures.
  • Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
  • Performed laboratory tests to diagnose illnesses and monitor ongoing treatment progress.
  • Enhanced staff training initiatives through mentoring new veterinary nurses on clinical protocols and best practices.
  • Promoted a positive work environment by fostering strong relationships with colleagues and consistently demonstrating enthusiasm for providing quality care to patients.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Assisted veterinarians with radiographs and ultrasounds.

• Opening and closing of the clinic

• Banking

Assistant Shelter Manager

RSPCA
Sale, VIC
01.1995 - 07.1998
  • Assisted Veterinarians with treatment and care of animals.
  • Cleaning of cages.
  • Socialisation of animals
  • Organising meet and greet of the animals for the public.
  • Organising adoption paperwork.
  • Opening and closing of the shelter.

Education

Year 10 Pass -

Traralgon Secondary College
Traralgon

Skills

  • Effective customer service
  • Exceptional reception skills
  • Training of new staff
  • Leadership

Timeline

Customer Service

Traralgon Bakery
05.2024 - Current

Veterinary Nurse

Latrobe Veterinary Hospital
12.2001 - 04.2024

Assistant Shelter Manager

RSPCA
01.1995 - 07.1998

Year 10 Pass -

Traralgon Secondary College
Naomi Elkington