With a proven track record at Latrobe Veterinary Hospital, I excel in delivering exceptional customer service and leading teams towards excellence. My expertise in effective communication and staff training, coupled with a knack for maintaining high hygiene standards, significantly enhances operational efficiency and patient care quality.
Overview
30
30
years of professional experience
Work History
Customer Service
Traralgon Bakery
Traralgon, VIC
05.2024 - Current
Developed strong client relationships through consistent communication and exceptional customer service.
Opening and closing
Banking
Food preparation
Veterinary Nurse
Latrobe Veterinary Hospital
Traralgon, VIC
12.2001 - 04.2024
Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
Maintained accurate medical records for efficient patient care and treatment followup.
Triaged incoming patients to determine treatment needs and urgency of care.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
Answered owner animal health questions and advised on best care practices.
Administered medications to animals in treatment and documented changes in condition.
Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures.
Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
Performed laboratory tests to diagnose illnesses and monitor ongoing treatment progress.
Enhanced staff training initiatives through mentoring new veterinary nurses on clinical protocols and best practices.
Promoted a positive work environment by fostering strong relationships with colleagues and consistently demonstrating enthusiasm for providing quality care to patients.
Maintained detailed records of animal health care and diagnostic treatments.
Monitored vital signs of animals during surgical procedures and provided postoperative care.
Assisted veterinarians with radiographs and ultrasounds.
• Opening and closing of the clinic
• Banking
Assistant Shelter Manager
RSPCA
Sale, VIC
01.1995 - 07.1998
Assisted Veterinarians with treatment and care of animals.
Cleaning of cages.
Socialisation of animals
Organising meet and greet of the animals for the public.