NAOMI EVA
Brisbane
Summary
Motivated and customer-focused team member with over three years of experience across retail, customer service, electrical, storage, café, and fast-paced warehouse environments. Known for being friendly, reliable, and adaptable, with a strong ability to communicate clearly, solve problems quickly, and support team operations. I take pride in maintaining high standards of customer experience, workplace safety, and organisation. I learn new tasks quickly, enjoy working in team environments, and consistently seek opportunities to grow my skills. I am currently studying a Bachelor of Nursing, which reflects my strong interest in helping others and developing professionally.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Casual Warehouse Assistant- Picking/ Packing
Malpa 3pl - Logistics Warehouse
Darra
07.2024 - Current
- Picked, packed, and prepared customer orders with speed and accuracy.
- Maintained inventory accuracy and adhered to safety and quality procedures.
- Operated warehouse equipment and worked efficiently within daily productivity targets.
- Collaborated with a strong team to ensure smooth, on-time dispatch.
- Prepared consignments by generating labels, booking freight, and completing dispatch documentation through internal systems.
- Worked with handheld scanners and software to track stock movement, complete cycle counts, and maintain inventory integrity.
- Operated warehouse equipment safely, including pallet jacks and trolleys, while following strict WHS procedures.
- Maintained cleanliness and orderliness of work areas to enhance operational efficiency.
Casual Team Member
Bunnings Warehouse
11.2021 - Current
- Delivered consistently high-quality customer service across multiple departments, including Electrical, Storage, Service, Café, and Registers.
- Worked in a fast-paced service desk environment, handling a high volume of incoming phone calls, managing enquiries, and coordinating bookings through the hire shop computer system.
- Operated booking and scheduling software to create, modify, and confirm equipment hire reservations, ensuring accurate data entry and smooth customer workflow.
- Supported end-of-day operations by assisting with store close procedures, including balancing and reconciling registers with a high level of accuracy.
- Assisted customers with detailed product enquiries, problem-solving, and locating suitable items, ensuring clear communication and a positive customer experience.
- Maintained organised work areas, replenished stock efficiently, and followed all workplace safety and operational standards.
- Trained across multiple departments, demonstrating adaptability, strong communication skills, and the ability to quickly learn new systems and procedures.
- Recognised with multiple Excellent Service Awards (2022, 2023, 2024) for outstanding customer support, professionalism, and consistent teamwork.
Education
Bachelor of Nursing -
Charles Darwin University
02.2025 - 12.2025
Bachelor of Human Movement and Nutrition -
The University of Queensland
Queensland Certificate of Education -
Gladstone State High School
GladstoneSkills
- Customer service excellence
- Phone handling
- Bookings
- Admin
- Clear and professional communication
- Problem-solving
- Teamwork and collaboration
- Fast learner
- Adaptable
- Workplace safety
- Organisation
- Strong product knowledge
- Strong system knowledge
Certification
- Automatic License
- Blue Card
- Yellow Card
- HLTAID009 CPR Certificate
- HLTAID011 First Aid Certificate
- Police Check
Awards Acknowledgements
- Excellent service awards at Bunnings for customer assistance, going above and beyond, 2022-2024
Timeline
Bachelor of Nursing -
Charles Darwin University
02.2025 - 12.2025
Casual Warehouse Assistant- Picking/ Packing
Malpa 3pl - Logistics Warehouse
07.2024 - Current
Casual Team Member
Bunnings Warehouse
11.2021 - Current
Bachelor of Human Movement and Nutrition -
The University of Queensland
Queensland Certificate of Education -
Gladstone State High School