Naomi Gannell
Campbelltown
Summary
I have worked as a financial service officer for five the past in that time I have gained many new skills, from buying and selling foreign currency to cashing cheques. To doing loan application and processing loans, to pawn broking loans also sending money overseas via western union. I have also moved up from just a customer service officer to a branch manager position which enabled more responsibilities. I have worked in the hospitality and retail industry for over 10 years, in this time I have gained a lot of experience. I previously have worked as a barista and a café all-rounder for Four and a half years. Previously have worked in the fast-food retail side of things for the past six years. In this time, I gained knowledge of running the shop took care of training the new staff taking orders, placing orders and also stock take, Also In this time I have completed a certificate iii in hospitality. I started off my management career Krispy Kreme as a team leader which is a shift manager my duties are taking care of the shop, training of new staff, closing and opening registers, taking phone interviews and face to face interviews. I than moved on to Hungry jacks where I started as a normal manager, my duties were very similar to what I had learnt and obtained at krispy kreme. For me to be able to move up I had to show all my results for all three portfolios I obtained once I had all my results, I had to sit panels to prove if i was ready to become a store manager which was a success as i became the store manager of Hungry jacks I am looking to gain more Knowledge and experience in my chosen field.
Packaging professional with keen eye for detail and commitment to quality. Known for ensuring accurate and efficient packing processes and contributing to streamlined operations. Dependable team player with strong focus on achieving results and adapting to changing demands.
Experienced with packaging various items, ensuring they are secure and ready for shipment. Utilizes organizational skills to manage multiple tasks efficiently and effectively. Knowledge of quality control procedures, contributing to safe and productive work environment. Professional with track record in efficiently handling packaging tasks. Known for reliability, adaptability, and strong teamwork. Skilled in inventory management, quality control, and maintaining safety protocols. Consistently delivers results in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Warehouse Pick Packer
Multiple Warehouses
11.2024 - Current
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Collaborated with team members to achieve daily goals and meet company objectives.
Branch Manager
Cashstop
01.2023 - 10.2024
- As a branch manager at cashstop/commitco I aim to ensure that all new staff and all existing staff are providing each and every customer with the best quality customer service possible.
- I aim to train and mentor all my employee to ensure that they have the best knowledge possible to provide nothing but the best quality customer service possible.
- Ensure that all my staff are providing the best customer service possible by ensuring that they also go above and beyond even if its just the small things like assisting a customer with the door or greeting and far-welling each and every customer.
- Take pride in my appearance also all employees appearance and also the appearance and cleanliness of the store so I like to ensure that it is kept clean and tidy at all time and smelling fresh.
- Opening and closing branch.
- Counting the safe.
- Placing stock orders. (uniform and stationary orders.)
- Training new staff.
- Assisting in hiring process.
- Performing equifax (credit checks)
- Answering calls (minimum 25-40 a day)
- Making out bound calls (minium 5-20 a day)
- Collection process
- Foreign currency
- Cashing cheques
- Short term loans
- Pawn broking loans
- Buying and selling items
- Cash drop off and pick ups
- Filing paperwork
- Sorting display cabinets
- Store budgets
- P&l for branch
- Month end reports
- Weekly reports
- Security checks
- Performing performance meetings
- Meeting deadlines
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Financial Service Officer
Cashstop
01.2020 - 01.2023
- As a cash stop employee it is my aim to ensure each and every customers visit is a pleasant experience, I aim to offer as much assistance as they need to make the visit as affective and present as it can be, it may be just a smile or how was your day down to helping them on the computer to access there documents the little things can really make a customer happy and want to return
- I also take pride and respect in making sure store is always looking and smelling clean and tidy
- Opening and closing branch
- Counting the safe
- Placing stock orders (cos)
- Cabinet displays
- Answer phones
- Filing paperwork
- Running reports printing reports
- Cash delivery/ pick ups
- Foreign currency
- Cashing cheques
- Short term loans
- Veda checks
- Pawn broking loans
- Western union
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Delivered exceptional customer service through prompt response times, clear communication, and a thorough understanding of client objectives.
- Optimized investment portfolios through in-depth market research and analysis of economic trends.
- Strengthened compliance efforts by staying up-to-date on industry regulations and implementing appropriate internal controls.
Store Manager
Hungry jacks
07.2019 - 04.2020
- As a store manager my aim is to ensure every visit to my store is a fast pleasant experience, my aim is to ensure all my crew have been given a significant amount of training to provide the best quality service each and every time
- A smile can tell a customer a lot about the server or the place they are in so in my store smiles are very important
- Training all new managers -internal and external
- Chubb change orders
- Budget control
- Store waste control
- Watching over my managers charge areas
- Completing monthly reviews on my managers
- Controlling KPIs
- Guiding my managers to succeed
- Maintaining CPA areas at all times
- Placing orders
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Manager
Hungry jacks
04.2017 - 04.2020
- Company Overview: Hungry jacks aims to provide fast friendly service to all its guest, by maintaining a high standard of cleanliness within the dining room and in the store, and by providing that quick friendly service customers are bound to return
- Hungry jacks aims to provide fast friendly service to all its guest, by maintaining a high standard of cleanliness within the dining room and in the store, and by providing that quick friendly service customers are bound to return
- Managing my shift either open or closing of the store
- Training new crew
- Placing standard food orders
- Managing a portfolio -Eg: food,Mcs,Labour
- Maintain standards that are set
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Team Leader
Krispy Kreme
05.2012 - 01.2017
- Company Overview: Krispy Kreme aims to please all there workers and customers by treating everybody with a huge amount of respect
- Krispy Kreme staff and employers were always very caring and kind to not only their customers but employees as well, no issue was ever left undealt with
- Krispy Kreme is a very clean and friendly environment to work in and to be around
- Krispy Kreme aims to please all there workers and customers by treating everybody with a huge amount of respect
- Krispy Kreme staff and employers were always very caring and kind to not only their customers but employees as well, no issue was ever left undealt with
- Krispy Kreme is a very clean and friendly environment to work in and to be around
- Taking customers’ orders
- Preparing doughnuts
- Making and presenting coffees
- Stock rotation
- Use the correct procedures when using stock fifo and lilo first in first out and last in last out this will keep everything from going off
- Cleaning
- Training of new staff
- Handling cash
- Opening and closing of registers
- Phone interviews and face to face interviews
- Reference checks
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Café All-rounder
Café Artista
07.2009 - 04.2012
- Company Overview: Café Artista aims to give everybody the best customer service, as they offer you lounge chairs to sit in and the finest service in Campbelltown
- Café Artista is a very clean and friendly environment to work in and to be around
- Café Artista aims to give everybody the best customer service, as they offer you lounge chairs to sit in and the finest service in Campbelltown
- Café Artista is a very clean and friendly environment to work in and to be around
- Taking stock orders
- Running shop when manager/owner was out
- Training new staff
- Counting till in morning and night
- Helping out with the keeping books up to date
- Use the correct procedures when using stock fifo and lilo first in first out and last in last out this will keep everything from going off
Education
HSC -
Thomas Reddall High School
Campbelltown, NSW12.2010
Skills
- Hospitality
- Customer service
- Order taking
- Order placing
- Computer skills
- Excel
- Word
- PowerPoint
- Fast learner
- Team player
- Organized
Accomplishments
- Gained my certificate III in hospitality
- Lots of cooking experiences
- Job promotions within the café
- Senior first aid training
- Asthma and anaphylaxis training
Career Overview
I have worked as a financial service officer for the past four and a half and in that time I have gained many new skills, from buying and selling foreign currency to cashing cheques. To doing loan application and processing loans, to pawn broking loans also sending money overseas via western union. I have also moved up from just a cso to a branch manager position which enabled more responsibilities. I have worked in the hospitality and retail industry for the past Ten years, in this time I have gained a lot of experience. I have worked as a barista and a café all-rounder for Four and a half years. I have worked in the fast food retail side of things for the past six years. In this time I gained knowledge of running the shop took care of training the new staff taking orders, placing orders and also stock take. Also, in this time I have completed a certificate iii in hospitality and I have also recently completed my senior first aid courses, CPR courses and also asthma and anaphylaxis training. After leaving the café I have worked in a few different retail and hospitality industry fields as it has always been a passion of mine. I am currently looking to step out and try a new field of work or gain more knowledge in the industry’s I have worked in. I started off my management career at Krispy Kreme as a team leader which is a shift manager my duties are taking care of the shop, training of new staff, closing and opening registers, taking phone interviews and face to face interviews. I then moved on to Hungry Jacks where I started as a normal manager, my duties were very similar to what I had learnt and obtained at Krispy Kreme. For me to be able to move up I had to show all my results for all three portfolios I obtained once I had all my results, I had to sit panels. I am now the store manager of Hungry Jacks. I am looking to gain more knowledge and experience in my chosen field.
Languages
English
Native or Bilingual
Timeline
Warehouse Pick Packer
Multiple Warehouses
11.2024 - Current
Branch Manager
Cashstop
01.2023 - 10.2024
Financial Service Officer
Cashstop
01.2020 - 01.2023
Store Manager
Hungry jacks
07.2019 - 04.2020
Manager
Hungry jacks
04.2017 - 04.2020
Team Leader
Krispy Kreme
05.2012 - 01.2017
Café All-rounder
Café Artista
07.2009 - 04.2012
HSC -
Thomas Reddall High School
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