Naomi Gilders
Keilor East,VIC
Summary
As a manager and leader, I have a strong background and success in driving change, relationship management, business improvement and learning and development. As a strategic and empathetic leader, I have proven experience in building a team and stakeholder engagement using communication through multiple channels and building relationships based on trust, respect and mutual benefit. I use data to identify opportunities for business improvement and create a learning culture to support staff development and change management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
TAFE Partnerships
Office of TAFE Coordination and Delivery (OTCD)
09.2022 - Current
- Managed a team of five staff, building capability and managing performance.
- Developed stakeholder relationships across the TAFE network and identified emerging issues, risks and trends impacting the TAFE and developed innovative processes to overcome the challenges.
- Created, managed, and approved ministerial briefings, correspondence, ministerial updates, PPQs, QoNs and communications.
- Managed key projects to support the TAFE Network including grant management, practical placements, Pride March, and TAFE Teacher Incentive Program.
- Supported stakeholders through the grant management process from application, implementation, reporting, milestones and project initiation and final outcomes meetings.
- Established processes to ensure daily and urgent tasks were achieved by the team.
OTCD Partnership Lead
Department of Jobs, Skills, Industry and Regions
01.2022 - Current
- OTCD Acting Senior Relationship Manager (2023 – 2024)
- OTCD Relationship Manager (2022)
Manager Improvement and Engagement
Department of Education and Training
03.2018 - Current
- Facilitated system-wide reviews of current policy, processes and systems to develop new approaches and enhance service to our internal and external stakeholders including education peak bodies, union and advocate groups
- Identified service standards to ensure staff provide effective, efficient and supportive customer service and developed and implemented initiatives to improve performance and outcomes
- Managed projects implementing change management strategies to maximise adoption and usage of technologies and developing and implementing capability building strategy and framework
Improvement and Engagement Manager
Department of Education and Training
01.2018 - 01.2022
- Change Manager, Contact Management Unit (2016 – 2018)
Change Manager, Contact Management Program
Department of Education and Training
05.2016 - 03.2018
- Liaised and negotiated with stakeholders developing operational standards to support the service centre operating model creating communications and implementation plans
- Identified business goals and service standards and created and implemented change management strategies and plans to maximise adoption and usage of technologies and processes and minimise resistance
- Developed training plans, materials and resources, incorporating multiple learning methodologies, and facilitated courses to support the implementation of processes, policy and procedure
- Provided direct support and coaching to department staff with high contact functions to assist with the transition to new business processes and technology
Relationship Manager Aviation Rescue Firefighting, Learning Academy
Airservices Australia
01.2010 - 01.2016
- Instructional Designer, Learning Academy (2009 – 2010)
National Learning and Development Manager
Adecco Group
01.2000 - 01.2010
- Learning and Development Officer (2000 – 2005)
Education
Certificate IV Training and Assessment (TAE40110) -
01.2012
Diploma Quality Auditing - undefined
01.2011
Bachelor of Learning, Development and Training - undefined
01.2008
Certificate IV Business (Employment) Services - undefined
01.2006
Diploma in Education and Training - undefined
01.2004
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Problem resolution
- Verbal communication
Accomplishments
- Designed and implemented change management programs including to define, develop and improve customer service standards within the Department of Education regional offices.
- Managed the COVID ministerial correspondence to address complaints and assisted the establishment and operation of the COVID hotline.
- Established and maintained stakeholder relationships to deliver projects, support business growth and minimise operational risk.
- Successfully designed, developed and delivered programs that maximise adoption of good practice and minimise uptake resistance.
- Established, managed, and developed strong and capable teams.
Certification
Prince2 Foundation qualification 2018
Timeline
TAFE Partnerships
Office of TAFE Coordination and Delivery (OTCD)
09.2022 - Current
OTCD Partnership Lead
Department of Jobs, Skills, Industry and Regions
01.2022 - Current
Manager Improvement and Engagement
Department of Education and Training
03.2018 - Current
Improvement and Engagement Manager
Department of Education and Training
01.2018 - 01.2022
Change Manager, Contact Management Program
Department of Education and Training
05.2016 - 03.2018
Relationship Manager Aviation Rescue Firefighting, Learning Academy
Airservices Australia
01.2010 - 01.2016
National Learning and Development Manager
Adecco Group
01.2000 - 01.2010
Diploma Quality Auditing - undefined
Bachelor of Learning, Development and Training - undefined
Certificate IV Business (Employment) Services - undefined
Diploma in Education and Training - undefined
Certificate IV Training and Assessment (TAE40110) -
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