Naomi Gordon
Bondi
Summary
Experienced Pharmacy Technician skilled in managing busy chemist operations for growing customer bases. Communicates and collaborates well to achieve productive counter and dispensary operations. Adheres to policies and procedures for safe, compliant patient services.
Competent in multiple fields such as; administrative tasks - Data Entry, Booking appointments for Advanced service clinics, Planning Rota's, holidays and Sickness reviews as well as a variety of practical Dispensing skills.
As a manager dealing with complaints, answering telephone calls and keeping up-to date with standard operation procedures was a large part of my previous role.
I am a knowledgeable customer advisor familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and specifically, customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Chemistworks
12.2023 - 12.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Pharmacy Manager
Boots UK LTD
01.2021 - 11.2023
- Maximised pharmacy teams' productivity through strategic staff planning.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Oversaw business staffing and training, building successful, customer-focused team.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Answered questions and offered advice to inform patients regarding prescription orders.
- Stored and rotated stock while upholding pharmacy policies.
- Monitored inventory and purchased orders to maintain consistent stock.
- Maintained continued safe supply of medication in line with best practices.
- Minimised wastage by tracking stock dates.
- Provided bespoke service to patients, accurately meeting healthcare needs and promoting loyalty.
- Counted pills, labeled bottles and compounded medications before dispensing prescriptions.
- Engaged with GPs and local practices to drive service provisions.
- Clarified unclear dosage instructions with authorising doctors.
- Followed legal and professional standards, maintaining best possible compliance with applicable regulations.
- Processed repeat prescription requests for large patient base.
- Printed prescription labels with accurate patient, contents and dosage advice.
- Dispensed medication accurately against customer prescriptions.
- Monitored and ordered pharmacy supplies to meet customer demand.
- Booked appointments for patients for advanced services and clinics.
- Data entry.
Pharmacy dispensing and counter assistant
Boots UK LTD
09.2019 - 01.2021
- Processed customer payments and completed related order paperwork for pharmacy actions.
- Kept accurate counts of medications, chemicals and supplies and updated records.
- Maintained detailed patient records with lists of medications and key personal details.
- Printed prescription labels with accurate patient, contents and dosage advice.
- Monitored and ordered pharmacy supplies to meet customer demand.
- Educated patients in monitoring and maintaining good health.
- Answered questions and helped pharmacy customers locate desired items.
- Observed clinical guidelines to maintain operational compliance.
- Stored drugs in line with temperature and security requirements.
- Dispensed medication accurately against customer prescriptions.
- Secured drugs against loss, tampering and misuse following correct protocols.
- Booked appointments for patients for advanced services and clinics.
- Data entry.
Pharmacy dispensing and counter assistant
Tesco
10.2014 - 09.2019
- Processed customer payments and completed related order paperwork for pharmacy actions.
- Kept accurate counts of medications, chemicals and supplies and updated records.
- Maintained detailed patient records with lists of medications and key personal details.
- Printed prescription labels with accurate patient, contents and dosage advice.
- Monitored and ordered pharmacy supplies to meet customer demand.
- Answered questions and helped pharmacy customers locate desired items.
- Checked inbound pharmacy stock met quantities listed on delivery records.
- Observed clinical guidelines to maintain operational compliance.
- Stored drugs in line with temperature and security requirements.
- Dispensed medication accurately against customer prescriptions.
- Data entry.
Childminder
Independant - Little Moonbeams
06.2014 - 11.2014
- Offered learning-through-play activities, stimulating physical, mental and social development.
- Maintained exceptional levels of cleanliness and hygiene to best protect children's health and safety.
- Coordinated and led various sporting activities for children, promoting physical activity and positive wellbeing.
- Handled accidents and emergencies calmly and professionally, logging incident details for necessary reference.
- Built trusted relationships with parents through outstanding levels of care and communication.
- Performed newborn nursery duties effectively, such as changing nappies, feeding bottles and introducing nap routines.
- Supplied appropriate snacks, meals and drinks, adhering to dietary requirements for optimal child wellbeing.
- Continuously exceeded parent expectations by accommodating last-minute schedule changes.
- Dropped off and picked up children from school.
- Accompanied children to parks and play spaces, providing diligent supervision for maximised child safety.
Photography assistant
Andrew Coleman - Picture U
07.2012 - 04.2014
- Photographed high-quality images for both print and internet distribution.
- Performed retouching and colour correction in Adobe Lightroom for optimal results.
- Took portraits of individuals, families and groups at interior and exterior locations.
- Worked with customers to bring creative visions to life for special events.
- Applied lighting effects in Adobe Lightroom, creating moods and emotions to meet client specifications.
- Managed appointment bookings for private photoshoots and commercial studio sessions.
Education
GCSEs - Human Health and Physiology
Richard Rose Central Academy
Carlisle, CumbriaNVQ Level 2 - Pharmacy
Tesco
Carlisle, Cumbria05.2018
GCSEs - Maths
Richard Rose Central Academy
Carlisle, CumbriaGCSEs - English Literature
Richard Rose Central Academy
Carlisle, CumbriaGCSEs - English Language
Richard Rose Central Academy
Carlisle, CumbriaNVQ Level 1 - Pharmacy
Tesco
Carlisle, Cumbria02.2017
A-Levels - Photography
Richard Rose Central Academy
Carlisle, Cumbria09.2015
A-Levels - Dance - Physical education
Richard Rose Central Academy
Carlisle, Cumbria09.2015
A-Levels - Art Textiles
Richard Rose Central Academy
Carlisle, Cumbria09.2015
Skills
- Medication dispensing
- Pharmaceutical sales and services
- Data entry
- Organisation and efficiency
Personal Information
- Driving License: UK license held
- Nationality: English
- Date of Birth: 17/01/1997
Timeline
Pharmacy Technician
Chemistworks
12.2023 - 12.2024
Pharmacy Manager
Boots UK LTD
01.2021 - 11.2023
Pharmacy dispensing and counter assistant
Boots UK LTD
09.2019 - 01.2021
Pharmacy dispensing and counter assistant
Tesco
10.2014 - 09.2019
Childminder
Independant - Little Moonbeams
06.2014 - 11.2014
Photography assistant
Andrew Coleman - Picture U
07.2012 - 04.2014
GCSEs - Human Health and Physiology
Richard Rose Central Academy
GCSEs - Maths
Richard Rose Central Academy
GCSEs - English Literature
Richard Rose Central Academy
GCSEs - English Language
Richard Rose Central Academy
NVQ Level 1 - Pharmacy
Tesco
A-Levels - Photography
Richard Rose Central Academy
A-Levels - Dance - Physical education
Richard Rose Central Academy
A-Levels - Art Textiles
Richard Rose Central Academy
NVQ Level 2 - Pharmacy
Tesco
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