Naomi Hage
Hurstville Grove
Summary
Dynamic professional with a proven track record at McDonald's, enhancing team productivity through effective performance tracking and coaching. Known for a friendly, positive attitude and strong problem-solving skills, I excel in fast-paced environments, driving employee engagement and retention while maintaining high standards of customer service.
Experienced with delivering exceptional customer service in dynamic environments. Utilizes strong communication and teamwork skills to ensure efficient operations. Knowledge of hospitality best practices and guest satisfaction strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
All Rounder
St George Motorboat Club
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained clean and organized workspace to ensure efficient workflow and safety compliance.
- Assisted in training new staff members to ensure consistent service and operational excellence.
- Adhered to health and safety regulations to maintain a safe environment for customers and staff.
Course Administrator
Property Council of Australia
01.2024 - 04.2024
- Maintained up-to-date knowledge of industry trends and best practices through continuous professional development activities.
- Managed course registration, ensuring accurate records and seamless student enrollment.
- Enhanced course organization by streamlining administrative processes and implementing efficient systems.
- Offered support for the surrounding senior team members through administrative work.
People Performance Manager
McDonald's
04.2019 - 01.2024
- Enhanced team productivity by implementing performance tracking systems.
- Developed strategies to improve employee engagement, driving higher retention rates.
- Achieved performance goals with targeted coaching and feedback sessions.
- Conducted performance reviews to align individual goals with organizational objectives.
- Managed a team of over 150 people.
- Implemented recognition programs to boost morale and incentivize high performance.
Education
Bachelor of Laws/Bachelor of Economics -
University of Technology Sydney
Sydney, NSW07-2028
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Dependable and responsible
Certification
- White Horse Coffee Barista Trained
- St George Motorboat Club Bar/Cocktail Trained
- McDonald's Management Course
- Food Safety Course
- RCG
- RSA
Timeline
All Rounder
St George Motorboat Club
02.2024 - Current
Course Administrator
Property Council of Australia
01.2024 - 04.2024
People Performance Manager
McDonald's
04.2019 - 01.2024
Bachelor of Laws/Bachelor of Economics -
University of Technology Sydney
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