Naomi Hane-Bruggmann

• Assist clients with stress relief through specific muscle monitoring techniques.
• Prescribe and demonstrate rehabilitation techniques to facilitate recovery from emotional stress and injuries.
• Discuss clients current issues and implement suitable procedures during session to assist with improving said issues.
• Maintain cleanly workspace
• Maintain client confidentiality
• Safe storage of confidential client documentation

Advanced Diploma of Functional Kinesiology

National Code 52763WA

I have been a self employed Kinesiology practitioner for the last 8 years working on a part time/casual basis.

I work one on one with adults and children to help them achieve long term and short term health goals.

Other responsibilities:

-Daily use of Cliniko scheduling system to make and manage client bookings

-Daily reconciliation of accounts

-Processing client payments

-Managing confidential client paperwork

• Managing student schedules and college compliance via Axcelerate - Student scheduling and compliance management system.
• Processing and managing student payments via Ezidebit.
• Developed and maintained a filing system for essential documents, improving office organization.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Scheduled and confirmed appointments and meetings for management team.
• Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
• Maintained an organized filing system of confidential client information in accordance with company policy.
• Processed payments and updated accounts to reflect balance changes.
• Managed inventory of office supplies and placed orders to ensure adequate stock levels.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

• Review employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
• Advertised and promoted open positions using social media and digital marketing procedures.
• Utilize internal recruiting system Fast Track to record, update and track all candidate progress.
• Prepare and maintain employment documents such as Employment Agreements and Work Assignments.
• Manage candidate activity within Fast Track Sytem.
• Undertake General Administration duties such as answering phones and assisting candidates and clients with work related queries.

• Experience with Office Suit Sytems- Word, Excel & Outlook.
• Experiencing using SAP processing system
  
• Fostered relationships with customers to expand customer base and retain business.
• Input customer data into system, updating information regularly with changes to buying habits.
• Developed and implemented new sales strategies to update product lines.
• Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.

• KAPLAN Statement of Attainment: FNSASIC301C, FNSASIC302C, Tier 2 Compliance Solutions
• Provide the highest level of customer service while adhering to strict policies and procedures.
• Extensive experience with daily compliance processes.
• Experience with regular branch audits.
• Ensuring the safe handling of sensitive documents and information.
• Processing Credit Card applications/Data Entry.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Assisted customers in making payments on accounts and setting up payment plans.
• Upheld strict quality control policies and procedures during customer interactions.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Assessed customer account information to determine current issues and potential solutions.
• Set clear expectations and helped employees pursue optimal paths for achieving each target.
• Assessed departmental operations to determine areas for customer service improvement and support.
• Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
• Led team engaged in delivering assistance to customer service department on daily basis.

• Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Completed opening and closing checklists to facilitate smooth restaurant operations.
• Calculated charges, issued table checks and collected payments from customers.
• Served high volume of tables at once and simultaneously supervised serving staff.
• Cleaned dishes with detergent, rinsing and sanitizing chemicals.
• Provided exceptional service to high volume of daily customers.