Naomi Hashimoto
Cammeray,NSW
Summary
Over 25 years experience in the luxury retail industry in Sydney, Proficient in managing boutique operations and team with forward thinking and creative mindset. Skilled in merchandising and promoting products to consumers and building long-lasting relationships.
Overview
31
31
years of professional experience
Work History
Emporio Armani Boutique Store Manager
Giorgio Armani Australia
2013.01 - Current
- Stayed on track to exceed 200% growth by skilfully managing personal and developed strong relationships with customers, resulting in repeat business and referrals.
- Exceeded sales targets by developing and implementing effective sale strategies tailored to customer need and preferences
- Trained and mentored new team members on sales techniques and product knowledge to improve overall store performance.
- Inspire and motivate team members to achieve outstanding sales and KPI results. Review individual team members performance on a Daily/weekly and monthly basis ensuring each team member is achieving or exceeding their individual sales targets and KPI benchmark
- Demonstrate sales leadership for team by playing an active role on the selling floor : VIC/Brand Ambassador/Brand lover relationship
- Develop and maintenance client data base , Collaborate with CRM manager and PR on Store events
- Managed and inventory controlled and stock take, responsible for all stock transfer and stock movements in SAP system
- Staffing (Roster assignments and hiring)
- Store Banking management
Product specialist woman’s ready to wear
BURBERRY Pacific Pty. Ltd.
2008.02 - 2012.10
- Prepare weekly sales reports of woman’s wear department for store management
- Training and assisting staff for all woman’s wear product knowledge
- Personal sales target $20.000 a week
- The highest standards of customer service and intimate knowledge of all brand product lines including Handbags, Woman’s and Men’s fashion clothes, Leather goods, Shoes, Watches, Accessories and Perfumes
- Assisting with all customer’s enquires, both in store and by telephone
- Ongoing participation in product, sales and visual merchandising training to ensure a high level of customer service
- Dealing with and successfully resolving any customer complaints
- Maintaining the highest standards of housekeeping and managing woman’s wear stock
- Assisting in the planning and completion of store stock takes and ensuring accurate counting of stock
- Maintaining the store in accordance with all visual merchandising guidelines
- Understanding and effectively following all point-of-sale procedures including GST refunds, register procedures, returns, credit notes and exchanges
- Creation and subsequent management of VIP and regular customer database.
Store Manager
FURLA
2006.10 - 2008.10
- Onsite management of Sydney store
- Management of all Register, Cash flow, Banking and petty cash procedures
- Stock control and Repair management
- Oversight of all sales activities in relation to Leather products, Handbags, Watches and Accessories
- Personnel management, organization of rosters and training of new staff
- Preparation of daily sales reports to Hong Kong head office
- Responsibility for merchandising and the display of stock
- Undertook the wind-up of operations for Sydney store upon closure.
Sales Associate
BVLGARI
2004.12 - 2007.02
- Sales and Customer service of all brand product lines including Jewelry, Watches and Accessories
- Assisting with events such as VIP client event and new collection launches
- Specific knowledge of diamonds and other gemstones
- I also completed a watch training course
- Maintenance of the store in accordance with all visual merchandising guidelines.
Administration Manager
JAPAN EQUITY CAPITAL
2001.09 - 2004.07
Sales Assistant
LVMH Loewe Boutique
1998.01 - 2000.01
Sales Assistant
GUCCI Boutique
1996.01 - 1998.01
Tour operator
Nippon Travel Agency
1994.01 - 1996.01
Education
LIFE SCIENCE
Osaka Shinai Womans University (Japan)
01.1993
Skills
- Exceptional understanding of client needs and loyal customer base development.
- Excellent interpersonal skills
- Professional personal presentation
- Excellent organization skills
- Management experience of luxury retail store operations
- Team worker
- Stock control and stock-take management
- Bilingual skills for Japanese and English
Timeline
Emporio Armani Boutique Store Manager
Giorgio Armani Australia
2013.01 - Current
Product specialist woman’s ready to wear
BURBERRY Pacific Pty. Ltd.
2008.02 - 2012.10
Store Manager
FURLA
2006.10 - 2008.10
Sales Associate
BVLGARI
2004.12 - 2007.02
Administration Manager
JAPAN EQUITY CAPITAL
2001.09 - 2004.07
Sales Assistant
LVMH Loewe Boutique
1998.01 - 2000.01
Sales Assistant
GUCCI Boutique
1996.01 - 1998.01
Tour operator
Nippon Travel Agency
1994.01 - 1996.01
LIFE SCIENCE
Osaka Shinai Womans University (Japan)
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