Naomi Hickey
Melbourne,Australia
Summary
Enthusiastic student with a strong desire to contribute to team success through hard work, attention to detail, and excellent organizational skills. Possesses a clear understanding of the importance of teamwork and politeness in the hospitality industry. Highly motivated to learn, grow, and excel in this field. Has a proven track record of resolving problems and improving customer satisfaction. Consistently recognized by previous employer for performance excellence and contributions to overall success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Nursery Hand
HAARS NURSERY
12.2023 - Current
- Reduced pest issues with regular monitoring and implementation of integrated pest management strategies.
- Implemented quality control measures to ensure only healthy plants were sold to consumers.
- Contributed to sales growth by creating visually appealing plant displays for customers.
- Water, pruned and groomed plants and trees to maintain health and attractiveness.
- Regulated watering and fertilizing to avoid waste while nurturing plants.
- Improved plant growth by implementing optimal watering and fertilization techniques.
- Assisted in the propagation of plants through various methods, including seed sowing, cutting, and grafting.
Sales Assistant Team Member
ALDI
12.2022 - 01.2024
- Maintained knowledge of company products and services to make informed recommendations to customers
- Worked flexible hours; nights, weekend, and holiday shifts
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Maintained clean sales floor and straightened and faced merchandise
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Demonstrated respect, friendliness and willingness to help wherever needed
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Cleaned and organized sales floor in accordance with company merchandising standards
- Watched for and recognized security risks and thefts
- Maintained a clean and organized store environment that met all safety standards
Retail Sales Associate
Woolworths Group
09.2021 - 11.2022
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customer
- Greeted customers and helped with product questions, selections and purchases
- Helped customers complete purchases, locate items and join reward programs
- Maintained an excellent attendance record, Consistently arriving to work on time
- Served customers in a friendly, efficient manner following outlined steps of service
- Used microsoft word and other software tools to create documents and other similar communications
- Developed and maintained courteous and effective working relationships
- Demonstrated respect, friendliness and willingness to help wherever needed
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
Administrative And Depot Assistant
Traffic Group Australia
03.2019 - 02.2020
Education
Certificate III - Horticulture
Chisholm Institute
Mornington Peninsula, VIC07.2024
Skills
- Customer Service
- Product Knowledge
- Sales Support
- Attendance
- Service Efficiency
- Microsoft Word
- Communication
- Relationship Building
- Respectfulness
- Team Leadership
- Supervision
- Cash Handling
- Stock Management
- Politeness
- Punctuality
- Safe Equipment Handling
Accomplishments
Winner of the NGIV “Horticulture Student of the Year” award
I have been nominated for “Student of The Year” award by Chisholm.
Certification
- Certificate of Responsible Serving of Alcohol
- Certificate of First Aid
- Certificate of Use Hygienic Practices for Food Safety
Personal Information
- Date of Birth: 02/05/04
- Nationality: Australian
Timeline
Nursery Hand
HAARS NURSERY
12.2023 - Current
Sales Assistant Team Member
ALDI
12.2022 - 01.2024
Retail Sales Associate
Woolworths Group
09.2021 - 11.2022
Administrative And Depot Assistant
Traffic Group Australia
03.2019 - 02.2020
Certificate III - Horticulture
Chisholm Institute