Naomi Humble
Sydney
Summary
Professional customer service and sales expert with strong background in delivering exceptional customer experiences. Adept at identifying customer needs, providing tailored solutions, and fostering positive relationships. Known for collaborative teamwork and results-driven approach, adaptable to dynamic environments. Proficient in communication and problem-solving, ensuring customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Sales Assistant (Key Holder)
Daniella Draper LTD
11.2023 - 01.2025
- Supervised employees on shift when manager was not present.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Assistant Sports Coach
Health For All
09.2022 - 10.2023
- Delivered tailored activity programs to school aged children and elderly individuals.
- Increased skill levels with the implementation of targeted drills and practice sessions.
- Adapted coaching style based on individual learning preferences of individuals for more effective instruction, leading to better understanding of key concepts techniques required for optimal performance.
Customer Service Sales Assistant
Daniella Draper LTD
06.2021 - 08.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Supervisor
Subway
05.2019 - 10.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Waitress
The Gingerbread House
10.2017 - 05.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Master of Science - Sport And Exercise Nutrition - Distinction
Leeds Beckett University
09-2024
Bachelor of Science - Sport And Exercise Science - First Class Honors
Leeds Beckett University
07-2023
A-Level: Psychology, Sociology, Sport
Franklin Sixth Form
05-2020
11 GCSEs - Grades (5-7)
Tollbar Academy
06-2018
Skills
- Customer service
- Problem-solving
- Feedback handling
- Time management
- Multitasking and organization
- Goal oriented
- Adaptability and flexibility
- Decision-making
- Product knowledge
- Teamwork
- Attention to detail
- Motivated
Timeline
Customer Service Sales Assistant (Key Holder)
Daniella Draper LTD
11.2023 - 01.2025
Assistant Sports Coach
Health For All
09.2022 - 10.2023
Customer Service Sales Assistant
Daniella Draper LTD
06.2021 - 08.2022
Supervisor
Subway
05.2019 - 10.2020
Waitress
The Gingerbread House
10.2017 - 05.2019
Master of Science - Sport And Exercise Nutrition - Distinction
Leeds Beckett University
Bachelor of Science - Sport And Exercise Science - First Class Honors
Leeds Beckett University
A-Level: Psychology, Sociology, Sport
Franklin Sixth Form
11 GCSEs - Grades (5-7)
Tollbar Academy
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