Naomi Innes
Wynyard,TAS
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Group Shop Manager
St Vincent De Paul Society
08.2021 - 04.2024
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Mentored team members to enhance professional development and accountability in workplace.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Assisted in recruiting, hiring and training of team members.
Support Worker
Community Care Tasmania
08.2018 - 08.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Educated family members on various aspects of client care to enhance support networks during times of need.
- Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in professional development and training opportunities to enhance clinical skills.
Professional Bus Operator
Wynyard Bus Lines
05.2015 - 08.2018
- Demonstrated exceptional driving skills in various weather conditions, ensuring passenger safety during adverse situations.
- Handled emergency situations calmly and efficiently while prioritizing passenger well-being above all else.
- Participated in ongoing training programs to stay current on industry trends, safety guidelines, and company policies.
- Improved customer satisfaction by providing safe and timely transportation to passengers.
- Promoted a clean environment by keeping the bus interior tidy and free of debris throughout each shift.
- Managed fare collection efficiently while maintaining accuracy in accounting for revenue at the end of each shift.
- Maintained a strong attendance record demonstrating reliability as an essential team member consistently available for assigned shifts.
- Ensured passenger safety with thorough pre-trip vehicle inspections and adherence to traffic regulations.
- Provided exceptional customer service to passengers, addressing inquiries, and resolving concerns in a timely and professional manner.
- Maintained accurate records of daily mileage, fuel consumption, fares collected, and other operational data as required by management.
- Transported passengers safely along prescribed routes according to tight schedules.
Food Service Assistant
Onecare Umina Park
12.2012 - 08.2015
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
- Adhered to all safety regulations regarding food handling and preparation, ensuring a healthy and enjoyable dining experience for guests.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
- Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
- Monitored food preparation and offered feedback on portion size and presentation.
- Participated in quarterly training sessions to stay updated on new menu offerings, policies, or industry trends relevant to the role of a Food Service Assistant.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Mining and Industrial Sales Consultant
Irrigation Tasmania
12.2011 - 12.2012
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Responded to telephone and in-person requests for information.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Operations Manager
Deltaflex
05.2007 - 12.2011
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Education
Certificate III Aged Care
TasTAFE
Devonport, TAS11.2014
High School Diploma -
Seabrook Christian School
Somerset, TAS12.1995
Skills
- Customer Service
- Employee Management
- Health and safety
- Invoicing
- Employee Motivation
- Employee Scheduling
- Task Delegation
- Store operations
- Policy Enforcement
- Sales Promotions
- POS Systems
- Store Layout
- Budget Adherence
- Budgeting and finance
- Team Leadership
- Decision-Making
- Inventory Management
- Effective leader
- Relationship Building
- Performance Evaluations
Certification
2023 - Electrical and Power Tool Testing and Tagging
2023 - Mental Health First Aid
2023 - Cardiopulmonary Resuscitation
2015 - Food Safety
2015 - Fire Warden/Fire Safety
2014 - Smart Move Worksafe
2014 - Personal/Food Hygiene
2014 - Certficate III Aged Care
2005 - Road Transport Training- Transport and Distribution
Referees
Nicci Skerl
Team Leader, The Smith Family.
Previously employed as
Community and Youth Manager North West, St Vincent De Paul Society.
Mobile Number: 0417 968 748
Michelle Williamson
Operations Coordinator, Farm it Forward Tasmania.
Mobile Number 0487 011 619
Timeline
Group Shop Manager
St Vincent De Paul Society
08.2021 - 04.2024
Support Worker
Community Care Tasmania
08.2018 - 08.2020
Professional Bus Operator
Wynyard Bus Lines
05.2015 - 08.2018
Food Service Assistant
Onecare Umina Park
12.2012 - 08.2015
Mining and Industrial Sales Consultant
Irrigation Tasmania
12.2011 - 12.2012
Operations Manager
Deltaflex
05.2007 - 12.2011
Certificate III Aged Care
TasTAFE
High School Diploma -
Seabrook Christian School
2023 - Electrical and Power Tool Testing and Tagging
2023 - Mental Health First Aid
2023 - Cardiopulmonary Resuscitation
2015 - Food Safety
2015 - Fire Warden/Fire Safety
2014 - Smart Move Worksafe
2014 - Personal/Food Hygiene
2014 - Certficate III Aged Care
2005 - Road Transport Training- Transport and Distribution
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