Summary
Overview
Work History
Education
Skills
Timeline
Generic
Naomi Johnson

Naomi Johnson

Parkes

Summary

Dynamic and customer-focused professional with extensive experience in hospitality and service roles at Coachman Hotel Motel. Excelled in enhancing customer satisfaction through exceptional service and cleanliness, demonstrating a keen ability to multitask and maintain a positive work environment. Skilled in beverage preparation and cash handling, with a proven track record of fostering relationships and promoting loyalty among patrons.

Overview

3
3
years of professional experience

Work History

Bistro Attendant

Coachman Hotel Motel
05.2023 - Current
  • Assisted in training new bistro attendants on company policies, procedures, and best practices for exceptional service.
  • Resolved customer complaints professionally, maintaining a positive reputation for the establishment.
  • Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
  • Adhered to strict health department guidelines for food handling and sanitation procedures in all work areas.
  • Promoted special events and promotions to customers, boosting overall sales revenue.
  • Contributed to team efficiency by assisting colleagues during peak hours or when shortstaffed.
  • Ensured accuracy in orders taken by attentively listening to guests'' requests.
  • Provided knowledgeable recommendations on menu items helping guests make informed decisions.
  • Consistently received positive feedback from guests regarding exceptional service quality.
  • Greeted guests warmly upon arrival creating a welcoming atmosphere that encouraged return visits.
  • Facilitated teamwork among the bistro team members resulting in improved overall performance.
  • Optimized table turnover rate by promptly clearing tables after guest departures.
  • Enhanced customer satisfaction by providing timely and efficient service.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
  • Processed sales transactions using POS system.
  • Processed customer orders and accurately entered into order system.
  • Assisted customers with information regarding menu offerings and nutrition information.
  • Managed multiple tasks in high-volume environment.
  • Reconciled cash drawer and corrected any errors.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Processed payments for orders and provided customers with change.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Responded to customer inquiries regarding food and beverage options.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Engaged in suggestive selling and other sales

Bartender

Coachman Hotel Motel
05.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Prepared garnishes by evenly slicing and pitting fruits.

Gaming Attendant

Coachman Hotel Motel
05.2023 - Current
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
  • Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
  • Stayed up-to-date with industry trends and advancements, incorporating relevant knowledge into daily interactions with patrons.
  • Conducted thorough inspections of gaming areas to ensure adherence to cleanliness standards and regulatory guidelines.
  • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
  • Improved guest loyalty by personalizing interactions and remembering regular visitors' preferences.
  • Fostered positive and welcoming atmosphere, greeting guests upon arrival and departure.
  • Promoted safe gaming environment, diligently monitoring for compliance with gaming regulations.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Delivered information and details of interest about facility to visitors.

Hotel Receptionist

Coachman Hotel Motel
05.2023 - Current
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
  • Managed cash transactions accurately, maintaining proper financial records for the reception area.
  • Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
  • Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
  • Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
  • Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
  • Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Enforced policies and procedures to increase efficiency.

Bartender

Commercial Hotel Parkes
12.2022 - 05.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Created attractive bar displays by strategically arranging bottles and glasses.

Bartender

Royal Hotel Yeoval
11.2021 - 12.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Education

Dubbo College Senior Campus
Dubbo, NSW

Skills

  • Cleanliness
  • Food preparation
  • Order taking
  • Sanitation practices
  • Table setting
  • Excellent work ethic
  • Customer service
  • Quick learner
  • Cleaning and organization
  • Food handling safety
  • Cash handling
  • Accuracy and efficiency
  • Safe food handling
  • Kitchen support
  • Product knowledge
  • Customer focused
  • Order accuracy
  • Phone orders
  • Product upselling
  • Accurate sales transactions
  • Customer inquiry resolution
  • Meal prep
  • Cash register operation
  • Beverage preparation
  • Catering experience
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Clear communication
  • Customer satisfaction
  • Customer service excellence
  • Safety awareness
  • Relationship building
  • Flexible schedule
  • Self motivation

Timeline

Bistro Attendant

Coachman Hotel Motel
05.2023 - Current

Bartender

Coachman Hotel Motel
05.2023 - Current

Gaming Attendant

Coachman Hotel Motel
05.2023 - Current

Hotel Receptionist

Coachman Hotel Motel
05.2023 - Current

Bartender

Commercial Hotel Parkes
12.2022 - 05.2023

Bartender

Royal Hotel Yeoval
11.2021 - 12.2022

Dubbo College Senior Campus

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Naomi Johnson