Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Jones

Warialda

Summary

Teamwork and collaboration
Problem-solving skills
Time management
Attention to detail
Multitasking
Reliability
Flexibility
Effective communication
Computer skills
Active listening
Adaptability and flexibility

Overview

30
30
years of professional experience

Work History

Casual Motel Receptionist/Manager on Duty

Sunflower Motel
01.2022 - 07.2025
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Provided exceptional hospitality service through active listening skills to understand individual needs better.
  • Handled confidential guest information responsibly, ensuring privacy standards were upheld at all times.
  • Assisted guests with inquiries and addressed any concerns, resulting in positive reviews and feedback.
  • Utilized effective time management skills while multitasking between various tasks such as answering phone calls or emails.
  • Contributed to an organized work environment by maintaining up-to-date files on reservations, guest details, and room statuses.
  • Managed phone lines effectively, handling reservations, cancellations, and general inquiries professionally.
  • Resolved guest issues promptly, maintaining a high level of customer satisfaction and loyalty.

Private House Cleaner

Myself
01.2016 - 12.2024
  • Collaborated closely with homeowners to address specific needs or preferences related to their homes'' appearance and upkeep.
  • Ensured timely completion of tasks by adhering to strict schedules and prioritizing duties effectively.
  • Demonstrated professionalism in all interactions with homeowners, establishing trustworthiness and reliability as a private house cleaner.
  • Developed strong client relationships by consistently exceeding expectations and addressing concerns promptly.

Private In-Home Caregiver

Jeanie Mcmaster /Wallace Gilmore
12.2016 - 03.2021
  • Assisted clients with mobility challenges, enabling them to maintain independence and participate in daily activities.
  • Handled emergency situations calmly and efficiently, applying first aid measures when necessary and contacting appropriate medical professionals.
  • Developed strong bonds with clients through compassionate caregiving and attentive listening to their needs.
  • Delivered top-quality personal hygiene assistance, maintaining dignity and respect for each client''s privacy.
  • Contributed to a positive, supportive home environment by respecting clients'' personal boundaries and cultural backgrounds.
  • Improved clients'' quality of life by providing personalized in-home care and assistance with daily activities.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Conducted regular assessments of the client''s condition, reporting any changes or concerns promptly to appropriate parties.

Hygiene Service Technician

Rentokil Initial
01.2007 - 06.2008
  • Assisted clients in developing customized hygiene solutions tailored to their specific operational needs and challenges.
  • Adhered strictly to safety protocols while handling cleaning chemicals and equipment, minimizing accidents or incidents on-site at client facilities.
  • Addressed customer concerns promptly and effectively, resolving issues to maintain lasting professional relationships.
  • Employed excellent problem-solving skills to troubleshoot and resolve unexpected issues during service calls, ensuring minimal downtime for clients.
  • Conducted regular inspections to ensure compliance with industry standards and client requirements.
  • Enhanced customer satisfaction by providing timely and thorough cleaning services in commercial spaces.
  • Consistently exceeded performance goals by prioritizing tasks effectively and managing time efficiently during each shift.

Mobile Food Van Operator/Team Leader - Service Delivery

Spotless Services (Australia) LTD
01.1999 - 01.2007
  • Conducted inspections on vehicles prior to use at beginning of shift each day.
  • Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
  • Assisted in training new employees on best practices for van operation procedures, safety protocols, and customer service techniques.
  • Improved customer satisfaction by providing timely and efficient van transportation services.
  • Delivered goods promptly by carefully loading and unloading cargo while maintaining the integrity of items transported.
  • Exceeded performance goals consistently through careful route optimization that maximized time management capabilities.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Adult Party Plan Manager

Mantic Industries
06.2003 - 07.2006
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Established team priorities, maintained schedules and monitored performance.

Domestic Helper

Garden Suburbs Nursing Home
01.1999 - 12.1999
  • Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
  • Managed laundry services, including washing, drying, folding, and ironing clothing items.
  • Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
  • Utilized time management skills to effectively prioritize multiple responsibilities throughout each day.
  • Contributed to a positive living environment by proactively identifying areas needing improvement or attention.
  • Ensured consistent adherence to safety protocols within the household for accident prevention purposes among all occupants of the residence.
  • Preserved patient safety by following safety protocols.
  • Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.

Customer Service Representative

McDonald's Restaurant
09.1995 - 01.1999

Education

Bachelor of Science - Human Biology

University of Newcastle
Newcastle, NSW
2002

High School Diploma -

St Catherine's College
Singleton, NSW
1998

Skills

  • Teamwork and collaboration
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Flexibility
  • Effective communication
  • Computer skills
  • Active listening
  • Adaptability and flexibility

Timeline

Casual Motel Receptionist/Manager on Duty

Sunflower Motel
01.2022 - 07.2025

Private In-Home Caregiver

Jeanie Mcmaster /Wallace Gilmore
12.2016 - 03.2021

Private House Cleaner

Myself
01.2016 - 12.2024

Hygiene Service Technician

Rentokil Initial
01.2007 - 06.2008

Adult Party Plan Manager

Mantic Industries
06.2003 - 07.2006

Mobile Food Van Operator/Team Leader - Service Delivery

Spotless Services (Australia) LTD
01.1999 - 01.2007

Domestic Helper

Garden Suburbs Nursing Home
01.1999 - 12.1999

Customer Service Representative

McDonald's Restaurant
09.1995 - 01.1999

Bachelor of Science - Human Biology

University of Newcastle

High School Diploma -

St Catherine's College

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Naomi Jones