Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
background-images

NAOMI KATRINA

Brisbane,QLD

Summary

I am an organised and adaptable administrative worker with a calm and patient disposition, and an ability to work effectively under pressure. My attention to detail and excellent time management skills means that every task is completed efficiently and to the highest possible standard. Values are my stimulation and I demonstrate exceptionally strong planning, organisational skills and provide customer service independently and as a team member. I am excited about this opportunity, so I am looking forward to working with you and taking on new challenges.

Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.

Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Rostering Coordinator

Christian Community Care
09.2022 - Current
  • Coordinated cross-functional teams to streamline project timelines and enhance collaboration.
  • Developed and implemented process improvements that increased operational efficiency across departments.
  • Managed scheduling and resource allocation for multiple concurrent projects, ensuring timely completion.
  • Mentored junior staff on best practices, fostering a culture of continuous improvement and knowledge sharing.
  • Facilitated regular team meetings to align objectives, track progress, and resolve potential issues proactively.
  • Established strong relationships with stakeholders to support project goals and enhance communication effectiveness.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Kept high average of performance evaluations.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Office Administrative Assistant

Creteleak Solutions
01.2021 - 08.2022
  • Coordinated office activities, ensuring efficient operations and effective communication among team members.
  • Managed scheduling and calendar appointments, optimizing time management for executive staff.
  • Maintained accurate records and files, enhancing retrieval processes and organizational efficiency.
  • Assisted in preparing reports and presentations, supporting decision-making with clear data visualization.
  • Implemented office procedures, improving workflow efficiency and reducing administrative errors.
  • Facilitated vendor communications, negotiating service agreements to improve office supply management.
  • Enhanced customer service protocols, resolving inquiries promptly to maintain high satisfaction levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Maintained inventory of office supplies and placed orders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Liaised between clients and vendors and maintained effective lines of communication.

Community Activation Coordinator

Access Community Services
01.2019 - 12.2021
  • Coordinated community outreach programs to enhance service accessibility and engagement.
  • Developed training materials for staff on best practices in client support services.
  • Streamlined communication processes between departments, improving information flow and collaboration.
  • Oversaw scheduling of events and workshops, ensuring alignment with organizational goals and community needs.
  • Analyzed feedback from service users to identify areas for improvement and implement necessary changes.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Gathered and organized materials to support operations.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Community Champion

QPASTT
04.2018 - 08.2018
  • Attended professional training programs and participated in staff meetings
  • Planned an executed AOD based public relations activities and outreach programs
  • Coordinated with outpatient facilities, outside case managers and probation officers to provide up to date information
  • Referred clients to community resources including houses, treatment for mental or physical illness, or other services
  • Corresponded with community agencies to coordinate services to assist with treatment goals

Primary School Teacher

Private School of Saydnaya Convent
09.2004 - 06.2006
  • Conducted small group and individual classroom activities based on differentiated learning needs to ensure all student were learning at full potential
  • Participated in ongoing staff training sessions and professional development workshops on learning goals, classroom management and student motivation
  • Organized parent-teacher conferences to maximize student learning opportunities and developed forward-thinking plans to correct ongoing issues
  • Employed assessment tools and proactive strategies to improve instruction methods
  • Designed interesting and engaging and valued based lessons and corrected homework

Education

Certificate III - Education Support

Strategix Training Group
Cooper’s Plains, QLD
01.2019

Certificate II - Skills for Work

Strategix Training Group
Cooper’s Plains, QLD
10.2018

Bachelor’s - Economics, Business Management

Syrian Virtual University
05.2015

Diploma - Civil Engineering

Damascus University
06.2002

Certificate III - Individual Support

Ashley Institution
QLD
07-2023

Skills

  • Ability to work in a team and independently
  • Communicate in courteous and personable manner
  • Make decisions and solve problems
  • Determination to get things done
  • Adapt successfully to changing situations and environments
  • Maintain effective performance under pressure
  • Recognise and respect different perspectives, while being open to ideas and views of others
  • Identifying risks, critical thinking and strategic planning
  • Microsoft Office Suite proficiency (Word, Excel, Power Point, Access, and Outlook) and Prezi
  • Bilingual (English and Arabic)
  • Ability to handle pressure and meet deadlines
  • Ability and willingness to learn
  • Flexibility
  • Enthusiasm and personal drive
  • Self-motivated, Self-managed, Self-starter
  • Creative with initiative, and keen to suggest new and innovative ways of doing things
  • Love of travel, and the cultural and educational insights it provides
  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Work Planning and Prioritization
  • Relationship building
  • MS office
  • Project coordination
  • Discretion and confidentiality
  • Schedule coordination
  • Document management
  • Scheduling and calendar management
  • Recordkeeping
  • Staff management
  • Project Support
  • Meeting coordination
  • Project assistance
  • Event planning

Certification

  • First Aide and CPR Certificate
  • Blue Card
  • Yellow Card
  • Fully Vaccinated
  • International Computer Driving Licence (ICDL)
  • Autodesk Software (CAD)

Languages

English
Professional Working
Arabic
Full Professional

Interests

  • Youth Development Programs
  • I enjoy helping others and giving back to the community
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Gym Workouts
  • Music
  • Pilates
  • Strategy Games
  • Camping
  • Drawing and Painting
  • Adventure Travel
  • Personal Development and Self-Improvement

Timeline

Rostering Coordinator

Christian Community Care
09.2022 - Current

Office Administrative Assistant

Creteleak Solutions
01.2021 - 08.2022

Community Activation Coordinator

Access Community Services
01.2019 - 12.2021

Community Champion

QPASTT
04.2018 - 08.2018

Primary School Teacher

Private School of Saydnaya Convent
09.2004 - 06.2006

Certificate II - Skills for Work

Strategix Training Group

Bachelor’s - Economics, Business Management

Syrian Virtual University

Diploma - Civil Engineering

Damascus University

Certificate III - Education Support

Strategix Training Group

Certificate III - Individual Support

Ashley Institution
NAOMI KATRINA